Europlex Alarm panel

TANGLEWOOD · 11-12-2016 8:09pm #1

Zone 9 keeps telling me it's open which is the hall door. Would this mean the batter for sensor needs to be replace or that the contact needs to be replaced? Also how do I isolate that zone? I can't get the menu up to get to isolate the zone. Any help would be appreciated. Thank you.

KoolKid · 11-12-2016 8:30pm

What Europlex panel is it?

TANGLEWOOD · 11-12-2016 8:43pm

Thanks for reply. Not sure. I'll post a photo.

TANGLEWOOD · 11-12-2016 8:46pm

This is the panel.

KoolKid · 11-12-2016 9:05pm

OK.
Lets see what rights your code has.
Enter you cod and press arrow down untill you come to menu & press select.
Is there menu options to Inhibit & Isolate.?

TANGLEWOOD · 11-12-2016 9:13pm

Thank you so much. I've managed to isolate the zone. I have another question if you don't mind. I'm hoping it's the battery and I have a replacement but not sure how to open the sensor and I don't want to damage it. I attach a photo of that - maybe if you know you could point me in the right direction.

KoolKid · 12-12-2016 12:06am

Just remove the phillips screw at the top centre. The lid will then open from the top first.

TANGLEWOOD · 12-12-2016 12:36am

Thank you. How stupid am I. Maybe if I'd got a step ladder I might have noticed but then again maybe not. Great to get it sorted especially at this time of year. Thanks again for your help. Much appreciated.

paulberry6 · 04-05-2017 6:50pm

Can anyone recommend an alarm service engineer that would service and repair an working Europlex alarm system . have a 3A Smart PSK and a Signet 100.

KoolKid · 04-05-2017 8:20pm

Most good installers would be familiar with these systems.
You could also check the PSA register of installers here

TANGLEWOOD · 29-11-2017 11:11pm

Hi KoolKid

Back again. Same issue. Replaced battery back in May and last weekend alarm with off - front door. Was working fine again until this evening when the alarm failed to set - front door again. Just wondering do I need to replace the contact on the front door or maybe I just got a faulty battery? Also when I open the hall door should the red light flash every time?

If I need to replace contact - is it straightforward?

Thank you.

KoolKid · 30-11-2017 8:59pm

The panel should normally show low battery. I would say replace the contact at this stage.
Europlex wireless contacts are no longer available. What version of firmware is on the panel?
Engineer>Utilities>Software

TANGLEWOOD · 30-11-2017 9:44pm

Thank you for the reply.

When I enter code and go to menus the only options I get are inhibit, isolate, test, event log, chime, user, change code and setup sms. Unfortunately Can't see an option for engineer, utilities, software.

Thanks.

KoolKid · 30-11-2017 9:47pm

Do you have a separate engineer code?
You will need engineer access to replace the contact. You also might have to upgrade the firmware to allow you to use Visonic devices.

TANGLEWOOD · 30-11-2017 10:18pm

Na. Don't have an engineers code. I guess I'm going to have to call the guy who installed it. Ironically. The alarm is behaving itself again but it looks like I better get the contact changed!!!! Thanks for all your help. Much appreciated.

Leopardlizz · 13-07-2018 3:31pm

Hi,
Can someone help me out here.
I am trying to source a Europlex sensor type- 3745-212B and I’m finding it difficult to obtain.
I got one place in England who are looking for £61 for one and £20 for deliveryðŸ˜©does anyone know anywhere in Dublin I can get one?Thanks...

KoolKid · 13-07-2018 7:31pm

The Europlex SigNET wireless portfolio is now obsolete.
If the panel is a SigNET 100 you can upgrade the firmware to 1.2b to allow you to use Visonic wireless devices.
If the panel is a SigNET 200 or 300 you can change the license key to allow you to use Visonic wireless devices.

Leopardlizz · 14-07-2018 6:09pm

KoolKid wrote: »

The Europlex SigNET wireless portfolio is now obsolete.
If the panel is a SigNET 100 you can upgrade the firmware to 1.2b to allow you to use Visonic wireless devices.
If the panel is a SigNET 200 or 300 you can change the license key to allow you to use Visonic wireless devices.

Hi Thank you for messaging me back.
How do I know which one I have?
Could I send you a photo??:)

KoolKid · 14-07-2018 6:22pm

Yes
It should say it on the control panel.

Leopardlizz · 16-07-2018 9:14am

KoolKid wrote: »

Yes
It should say it on the control panel.

Hi,
I checked in the panel it is a signet 100.
Could you tell me how to upgrade it please.Thank you.

KoolKid · 16-07-2018 9:28am

Hi you need a copy of the licence free firmware ver 1.2b.
Unfortunately we are no longer allowed help you here with firmware.
Vanderbilt or any licenced installer would be able to help you with that.

TANGLEWOOD · 26-01-2019 6:57pm

Hi KoolKid.
Back again looking for some help please. Getting modem 1 L fault on my panel which I would like to clear please. Any help much appreciated. Thanks.

My panel is

KoolKid · 27-01-2019 9:13pm

Is this a GSM modem or a PSTN Modem.
If its GSM try disable & re enable to initialize the SIM card. Failing that try a full power cycle of the panel.
When the fault if resolved you will be offered the option to Clear Alert when you enter your code.

TANGLEWOOD · 27-01-2019 10:15pm

Hi

Thank you for reply. Not sure what router I have. Don't use sim. I have an Eir F2000. I also don't know how to do a full power cycle of the panel.

KoolKid · 28-01-2019 9:07am

Do you have monitoring on the system?

TANGLEWOOD · 28-01-2019 11:02am

Hi,

I did but not anymore.

KoolKid · 28-01-2019 6:20pm

If so you could then disable the modem from the engineer menu.

TANGLEWOOD · 28-01-2019 7:45pm

Hi KoolKid

Sorry for all the questions. When I go into Menus I have the following options

Inhibit
Isolate
Test
Event Log
Chime
Users
Change Mode
Setup SMS

I've tried to either inhibit or isolate modem. I've inhibited the modem and it shows the modem is inhibited but once the alarm is set and then unset the fault comes back. I can't find any Engineer menu unfortunately.

KoolKid · 28-01-2019 7:49pm

Hi
If you isolate it will stay off. If you had the engineer code you could disable it fully.

TANGLEWOOD · 28-01-2019 8:02pm

Thank you for patience and your help. Much appreciated.

KoolKid · 28-01-2019 10:21pm

Anytime

sleepcar · 18-03-2019 2:37pm

Hi,

Another Europlex alarm question. We had a power cut recently due to bad weather and since then the alarm is flashing a green light and an orange light and displaying the message MAINS FAULT. Can force the alarm to set but would like to fix this issue.

Contacted the company who installed it 10 years ago but they are gone out of business. Power fine everywhere else in house and all circuit breakers are on in fuse box.

Any advice or a name to get in touch with in the West?

Many thanks,

Sleepcar

KoolKid · 18-03-2019 11:59pm

What Europlex Panel is it?
If its the SigNET it should offer you the option to clear the alert after you enter your code.
Have you confirmed the panel is getting mains power?

sleepcar · 19-03-2019 8:45am

KoolKid wrote: »

What Europlex Panel is it?
If its the SigNET it should offer you the option to clear the alert after you enter your code.
Have you confirmed the panel is getting mains power?

Thanks KoolKid,

It’s the same panel TANGLEWOOD had a picture of on page 2 of this thread. There is no option to clear the alert so perhaps it is not getting mains power. Turning the circuit breaker on and off for the alarm seems to make no difference so perhaps I need an electrician rather than an alarm person.

How long will the alarm function on back up battery supply?

Sleepcar

KoolKid · 19-03-2019 8:53am

sleepcar wrote: »

Thanks KoolKid,

It’s the same panel TANGLEWOOD had a picture of on page 2 of this thread. There is no option to clear the alert so perhaps it is not getting mains power. Turning the circuit breaker on and off for the alarm seems to make no difference so perhaps I need an electrician rather than an alarm person.

How long will the alarm function on back up battery supply?

Sleepcar

Could last 2-3 days. First this I'd be checking is power in and out of the power supply.

sleepcar · 19-03-2019 9:25am

KoolKid wrote: »

Could last 2-3 days. First this I'd be checking is power in and out of the power supply.

Thanks,

It’s been a week at this stage, does that mean I’m skating on thin ice with the battery? Should I get an alarm specialist or an electrician to check that for me?

Not very hands-on when it comes to things like this so a bit lost as to how to proceed.

KoolKid · 19-03-2019 10:17am

Disconnect the battery and see if the panel remains powered?
It's possible your code does not have permissions to clear alerts.
After you disconnect the battery you should be left with a tamper fault. Close the panel again and see will that alert clear.

sleepcar · 20-03-2019 7:29am

KoolKid wrote: »

Disconnect the battery and see if the panel remains powered?
It's possible your code does not have permissions to clear alerts.
After you disconnect the battery you should be left with a tamper fault. Close the panel again and see will that alert clear.

Thanks. I’m away from home for the next few days but will try this when I get back. Neighbour has key and has been told alarm could act up. Will update when I get this tried.

sleepcar · 12-05-2019 7:46am

Thanks KoolKid, but that last advice went beyond my expertise! Tried and realised it was beyond me.

Eventually found someone who managed to get an engineers code and clear fault. Fingers crossed that’s it sorted.

Found it very difficult to get anyone at all and even to get companies to ring me back was difficult.

Thanks for the advice here though!

sleepcar · 07-10-2019 12:44am

Back again. New error and alarm keeps going off repeatedly. Any ideas what to do with “Zone 10: Attic Smoke” error message?

I am assuming that there is an error with the smoke detector in the attic? Do they need batteries? I have cleared the error message but alarm goes off again shortly later, as in starts going off, even if the alarm isn’t set.

Again, if anyone could help me find someone in the west who could help I’d be very glad.

Thanks,

Sleepcar

KoolKid · 14-10-2019 8:16pm

Try cleaning out the device with a hoover or a hair dryer on cold.
After that it might be the unit itself needs replacing.

cullenbc · 06-04-2020 5:12pm

I believe this panel is obsolete but I am still using it.
My problem is the sms feature.
It was working years ago but recently installed a new sim card.
I can not get it to work.
In engineer mode I put in my own mobile phone number and the pin code I just make up. Is this correct or should I put in the alarm sim number.??
When I tried a test message it says Modem fault.
I have reset the panel and also the sim module.
Do I need to tell the panel what the sim number is and the pin code?? "
Thanks for any help.

cullenbc · 15-07-2020 11:05am

I have a modem failure problem.
I was using a standard size SIM card from years ago.
I bought two new pay as you go sim cards using the adaptors.
Both of them show modem failure.
When I put back the original full size SIM card I get the .... status showing Ready.
However this old SIM has no phone number so is no use.
Am I missing something????

altor · 16-07-2020 8:20pm

cullenbc wrote: »

I have a modem failure problem.
I was using a standard size SIM card from years ago.
I bought two new pay as you go sim cards using the adaptors.
Both of them show modem failure.
When I put back the original full size SIM card I get the .... status showing Ready.
However this old SIM has no phone number so is no use.
Am I missing something????

Vodafone have a TRI sim which works with older alarms.
By the sounds of it it is not a 2g sim you are using

Conor Bourke · 10-04-2021 12:28pm

Hi all. Sorry to resurrect a zombie thread but I’m in a spot of bother. Long story short bought this house a few years ago, never got the alarm code, kept meaning to. It’s the same Europlex panel that the OP posted. It’s had a “battery low” message on screen for as long as I can remember. Today I was cleaning and when I ran a cloth over the keys I accidentally set off the alarm. In desperation I put in a few codes hoping they might be right but obviously not. Got the original code from neighbours then but by this stage the alarm had stopped. There’s a quieter alert going now though and when I put in the code it says I need an engineer code. Where on earth might I get that on a Saturday?!

Any help greatly appreciated!

kub · 10-04-2021 2:25pm

Conor Bourke wrote: »

Hi all. Sorry to resurrect a zombie thread but I’m in a spot of bother. Long story short bought this house a few years ago, never got the alarm code, kept meaning to. It’s the same Europlex panel that the OP posted. It’s had a “battery low” message on screen for as long as I can remember. Today I was cleaning and when I ran a cloth over the keys I accidentally set off the alarm. In desperation I put in a few codes hoping they might be right but obviously not. Got the original code from neighbours then but by this stage the alarm had stopped. There’s a quieter alert going now though and when I put in the code it says I need an engineer code. Where on earth might I get that on a Saturday?!

Any help greatly appreciated!

Is there any indication on the alarm system or perhaps the external sounder unit with the name of the installation company that fitted that system?

There should be someone on call in the company and they should be able to help you out.

Conor Bourke · 10-04-2021 5:26pm

Got sorted, thanks all!

kenobee · 13-03-2023 5:36pm

Hi,

I am having a problem with my Europlex Signet 100 alarm system. Would anyone be able to send me a copy of the engineer's manual for it please?

altor · 13-03-2023 7:22pm

https://www.boards.ie/discussion/comment/120354348#Comment_120354348

What's the problem you are having.

Boards does not allow us share manuals

kenobee · 15-03-2023 4:56pm

Thanks very much for the reply. I was getting an alert "RF jamming" I have no wireless sensors on the system. I managed to find and isolate "RF jamming" under "system"

KoolKid · 15-03-2023 11:57pm

If you have no RF devices try removing the RF receiver plugged onto the panel and power cycle the panel.

Europlex Alarm panel

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