Eir sport app (mobile red ) acess

LizardKing · 02-01-2019 1:03pm #1

Can someone check if I should be able to access this app?

The mobile only red sorts app?

I'm on a 18 month bill currently according to my account
(It should be 30 day sim only but I tried have it changed to no avail before)

If I try login to the red app it says I am not allowed but I am on billpay plan so want this checked and enabled if possible

Thanks

eir: Ahren · 02-01-2019 2:07pm

LizardKing wrote: »

Can someone check if I should be able to access this app?

The mobile only red sorts app?

I'm on a 18 month bill currently according to my account
(It should be 30 day sim only but I tried have it changed to no avail before)

If I try login to the red app it says I am not allowed but I am on billpay plan so want this checked and enabled if possible

Thanks

Hi there LizardKing.

Thanks for getting in touch with us here. If you could PM me the following information, I would be happy to take a look at this for you.

1. Account number and name on the account.
2. Can you confirm if you're the account holder?
3. Address (Full first line)
4. Date of birth.

Thanks.
-Ahren

LizardKing · 03-01-2019 3:50pm

eir: Ahren wrote: »

LizardKing wrote: »

Can someone check if I should be able to access this app?

The mobile only red sorts app?

I'm on a 18 month bill currently according to my account
(It should be 30 day sim only but I tried have it changed to no avail before)

If I try login to the red app it says I am not allowed but I am on billpay plan so want this checked and enabled if possible

Thanks

Hi there LizardKing.

Thanks for getting in touch with us here. If you could PM me the following information, I would be happy to take a look at this for you.

1. Account number and name on the account.
2. Can you confirm if you're the account holder?
3. Address (Full first line)
4. Date of birth.

Thanks.
-Ahren

PM sent yesterday

LizardKing · 04-01-2019 1:05pm

I sent a follow up PM asking if my account was eligible to access the eir sport (mobile red) app.

I understand you are saying there is technical issues with logins but the message I am getting is that I am not eligible.

This may mean someone has forgot to check a box on my account.

Please let me know

Thanks

eir: Ahren · 04-01-2019 1:14pm

LizardKing wrote: »

I sent a follow up PM asking if my account was eligible to access the eir sport (mobile red) app.

I understand you are saying there is technical issues with logins but the message I am getting is that I am not eligible.

This may mean someone has forgot to check a box on my account.

Please let me know

Thanks

Hi LizardKing.

I have responded to your PM.

Thank you.
-Ahren

LizardKing · 15-01-2019 11:04am

Any update on this ?

eir: Ahren · 16-01-2019 3:40pm

LizardKing wrote: »

Any update on this ?

Hi LizardKing.

Unfortunately, this issue is still ongoing for some of our customers and our team are still working on resolving this issue.

However some of our customers have managed to get logged in by changing their email address when logging in, I completely understand if you do not wish to do this as you should be able to use your original login credentials.

We appreciate your patience while we are trying to resolve these issues.

I will keep you updated when I receive more information.

Thank you.
-Ahren

LizardKing · 16-01-2019 6:37pm

how can i change my email address if I cannot login ?

If you can provide me detailed steps on the possible workaround I will try it.

eir: Ahren · 17-01-2019 5:47pm

LizardKing wrote: »

how can i change my email address if I cannot login ?

If you can provide me detailed steps on the possible workaround I will try it.

Hi LizardKing.

I would be happy to do this for you.
If you would like to send me your alternative log in credentials.

Thank you.
-Ahren

LizardKing · 17-01-2019 5:52pm

Sorry I cannot login now to my.eir.ie as someone has locked my account. I received 3 password reset emails too!

I would prefer to have the steps to try myself than share my login credentials (including password)

It might also help others who are facing this issue?

Thanks

eir: Ahren · 18-01-2019 2:18pm

LizardKing wrote: »

Sorry I cannot login now to my.eir.ie as someone has locked my account. I received 3 password reset emails too!

I would prefer to have the steps to try myself than share my login credentials (including password)

It might also help others who are facing this issue?

Thanks

Hi LizardKing.

If you could send me a PM with your details I will be able to unlock your my eir account and get this resolved for you.

Thank you.
-Ahren

LizardKing · 18-01-2019 2:36pm

I sent you this information twice already Ahren

You said that you had a query about this with another team and were awaiting a response from them.

Surely you can reference this information.

Thank you

eir: Ahren · 18-01-2019 2:51pm

LizardKing wrote: »

I sent you this information twice already Ahren

You said that you had a query about this with another team and were awaiting a response from them.

Surely you can reference this information.

Thank you

Hi Liazardking.

As this information is personal, I will respond to you in PM's to resolve this for you.

Thank you.
-Ahren

LizardKing · 18-01-2019 3:56pm

For anyone interested ...

I was told to contact EirSport on 0818203040

I got through to them and they advised that they do not manage this app and it is managed by Eir BB IT team.

As I understand it a number of customers are having this issue.

I even tried the "change account email" and "change account pw" to see if that helps but nope.

Overall very poor customer experience so far :-(

LizardKing · 22-01-2019 10:47am

Hi Ahren .. after sending me to EirSport who said they cannot resolve this can you let me know the next steps here ?

eir: Ahren · 22-01-2019 2:23pm

LizardKing wrote: »

Hi Ahren .. after sending me to EirSport who said they cannot resolve this can you let me know the next steps here ?

Hi LizardKing.

We are currently looking into this for you.
Can you tell me if you are still getting a message that you are "not eligible"?

Thank you.
-Ahren

LizardKing · 22-01-2019 2:59pm

eir: Ahren wrote: »

LizardKing wrote: »

Hi Ahren .. after sending me to EirSport who said they cannot resolve this can you let me know the next steps here ?

Hi LizardKing.

We are currently looking into this for you.
Can you tell me if you are still getting a message that you are "not eligible"?

Thank you.
-Ahren

Yes same error

" Sorry, your account is not eligible to use this app. Check our FAQs online for valid account types."

eir: Ahren · 22-01-2019 6:10pm

LizardKing wrote: »

eir: Ahren wrote: »

LizardKing wrote: »

Hi Ahren .. after sending me to EirSport who said they cannot resolve this can you let me know the next steps here ?

Hi LizardKing.

We are currently looking into this for you.
Can you tell me if you are still getting a message that you are "not eligible"?

Thank you.
-Ahren

Yes same error

" Sorry, your account is not eligible to use this app. Check our FAQs online for valid account types."

Hi LizardKing.

I have now escalated this, as we cannot resolve this issue here.

I will update this thread when I receive more information about this.

Thank you for your patience.

-Ahren

LizardKing · 04-02-2019 10:40am

Any update from escalation team ?

eir: Ahren · 04-02-2019 1:15pm

LizardKing wrote: »

Any update from escalation team ?

Hi there LizardKing.

We are currently still waiting for the required maintenance work to be done to resolve this issue.

Thank you.
-Ahren

mark_jmc · 04-02-2019 6:18pm

eir: Ahren wrote: »

Hi there LizardKing.

We are currently still waiting for the required maintenance work to be done to resolve this issue.

Thank you.
-Ahren

Sorry for hijacking the thread but I’m in the same boat.
Is there any time frame as to when this ‘required maintenance work’ will be completed?. I stayed with eir and upgraded my mobile purely on the basis that I got access to the EIR sport app. This issue have been dragging on for a number of weeks, surely it should have been sorted by now, that is of course if EIR have any intention of fixing it

eir: Grainne · 05-02-2019 3:37pm

mark_jmc wrote: »

eir: Ahren wrote: »

Hi there LizardKing.

We are currently still waiting for the required maintenance work to be done to resolve this issue.

Thank you.
-Ahren

Sorry for hijacking the thread but I’m in the same boat.
Is there any time frame as to when this ‘required maintenance work’ will be completed?. I stayed with eir and upgraded my mobile purely on the basis that I got access to the EIR sport app. This issue have been dragging on for a number of weeks, surely it should have been sorted by now, that is of course if EIR have any intention of fixing it

Hi mark_jmc,

Could you advise are you able to log into your my eir account?

If you are could you PM the following details?
1. Registered Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder?
6. Email address you use to log in?

Thanks,
Grainne

LizardKing · 04-03-2019 11:59am

So any update from escalation team. I would have thought this should have been resolved by now ?

My contract expires end of this month and I am looking to switch unless this is resolved

Thanks

eir: Grainne · 04-03-2019 12:18pm

LizardKing wrote: »

So any update from escalation team. I would have thought this should have been resolved by now ?

My contract expires end of this month and I am looking to switch unless this is resolved

Thanks

Hi LizardKing,

Could you PM the following details to me and I will investigate this
1. Register Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder?
6. The email address you use to log into your my eir?

Thanks,
Grainne

LizardKing · 05-03-2019 11:47am

Hi Grainne

I've already sent this information numerous times to Ahren

I was told my issue was escalated and opened with escalation team.

Please check with them

Thanks

eir: Grainne · 05-03-2019 11:55am

LizardKing wrote: »

Hi Grainne

I've already sent this information numerous times to Ahren

I was told my issue was escalated and opened with escalation team.

Please check with them

Thanks

Hi LizardKing,

I would appreciate it if you could forward what you sent to Ahren and I will investigate this.

Thanks,
Grainne

LizardKing · 05-03-2019 1:17pm

pm sent

Hopefully there is an actual escalation case for this and someone is working on it.

eir: Grainne · 05-03-2019 1:21pm

LizardKing wrote: »

pm sent

Hopefully there is an actual escalation case for this and someone is working on it.

Thanks LizardKing,

PM received.

I will respond as soon as I get this investigated.

Thanks,
Grainne

LizardKing · 05-03-2019 2:38pm

Grainne

I just had an email from Eir saying I've changed to paper bills - i never did this ?

I also cannot login to my eir account and it saying account temporarily locked

This happened before. Can you unlock my eir account so I can turn off paper bills which I don't need?

eir: Grainne · 05-03-2019 2:52pm

LizardKing wrote: »

Grainne

I just had an email from Eir saying I've changed to paper bills - i never did this ?

I also cannot login to my eir account and it saying account temporarily locked

This happened before. Can you unlock my eir account so I can turn off paper bills which I don't need?

Hi LizardKing,

I have just responded to you in PM's

Grainne

LizardKing · 29-03-2019 1:44pm

Hello Eir Reps

Still cannot access Eir Sports App after almost 90 days since I opened request.

I firmly believe this is simple issue with my account , something not checked or flagged.

I've moved my plan today to 30 day rolling sim only 50GB with unlimited calls/texts/ 200 international mins and also Eir Sports App

Can I get some sort of update on this please!

Thanks

eir: Linzi · 29-03-2019 1:50pm

LizardKing wrote: »

Hello Eir Reps

Still cannot access Eir Sports App after almost 90 days since I opened request.

I firmly believe this is simple issue with my account , something not checked or flagged.

I've moved my plan today to 30 day rolling sim only 50GB with unlimited calls/texts/ 200 international mins and also Eir Sports App

Can I get some sort of update on this please!

Thanks

Hi LizardKing

We can't deal with technical issues on this forum. Please click here to chat to one our technical support agents or alternatively you can call 1890 260 260.

Many thanks

Linzi

LizardKing · 29-03-2019 4:36pm

Sorry Linzi please discuss with your team!

I opened this with you guys in Jan... and was told it was being escalated and opened with internal teams.

I passed all details via PM to the 2 reps now ...

I was last told that I would get an update soon as per message below

Eir Rep Grainne wrote:

Hi Alan,

I have escalated this to our eir sport team to get this resolved.

As soon as I get an update I will advise.

Sincere apologies this is ongoing for so long.

Thanks,
Grainne

eir: Linzi · 29-03-2019 5:03pm

LizardKing wrote: »

Sorry Linzi please discuss with your team!

I opened this with you guys in Jan... and was told it was being escalated and opened with internal teams.

I passed all details via PM to the 2 reps now ...

I was last told that I would get an update soon as per message below

Originally posted by Eir Rep Grainne

Hi Alan,

I have escalated this to our eir sport team to get this resolved.

As soon as I get an update I will advise.

Sincere apologies this is ongoing for so long.

Thanks,
Grainne

Hi LizardKing

This forum is closing and I wouldn't be able to follow up on this for you. You can reach us through Facebook and Twitter or by calling our customer care on 1901.

Kind Regards

Linzi

LizardKing · 29-03-2019 5:16pm

OH Fantastic so I'm back at square one via another channel / team

Might be best if I move my business me thinks

Eir sport app (mobile red ) acess

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