Phonewatch Concord 60-840-43 engineer code

retepnosnikta · 12-04-2016 3:13am

davehogan100 wrote: »

We normally use RSPLs but any of the suppliers listed should offer one. All you need is a GSM Gateway that can be wired onto a PSTN connection and runs at 12v. Just ask for the above and you should get what you need feel free to run any model numbers past me if your unsure.

Will do. Thanks again for your help.

retepnosnikta · 12-04-2016 11:18am

retepnosnikta wrote: »

Will do. Thanks again for your help.

Would you have any idea what those RSPL units cost.

retepnosnikta · 12-04-2016 3:21pm

retepnosnikta wrote: »

Would you have any idea what those RSPL units cost.

I've studied the installation manual so I can see how the wiring connects up. The Concord has a Voice/Dialler module so it's green/red to the panel and brown/grey to the module. Looks like this unit might solve my problem. Again it's down to cost of course.

davehogan100 · 12-04-2016 8:16pm

I think there between €100 to €150. I would ring around and see where the best price is and the GSM gateway will do what your looking for it to do.

retepnosnikta · 12-04-2016 8:59pm

davehogan100 wrote: »

I think there between €100 to €150. I would ring around and see where the best price is and the GSM gateway will do what your looking for it to do.

I can't seem to find any other GSM gateways like it. Most GSM units are for connecting to the bell output. I contacted RPSL to get a price on one and they made a bit of a movie about giving. Name, Business Name, phone number etc. I left it at that. Wonder if anyone else stocks this module. Can't seem to find any on the web. I wonder if the module is a generic one badged under that name.

retepnosnikta · 13-04-2016 3:37pm

retepnosnikta wrote: »

I can't seem to find any other GSM gateways like it. Most GSM units are for connecting to the bell output. I contacted RPSL to get a price on one and they made a bit of a movie about giving. Name, Business Name, phone number etc. I left it at that. Wonder if anyone else stocks this module. Can't seem to find any on the web. I wonder if the module is a generic one badged under that name.

Finally got a price from RSPL. €95 plus vat. I'll give it a go and report back on progress.

This all came about as a result of the crap, firstly from Phonewatch and now from Eir. I cannot believe that Eir are offering the same land line and broadband bundled deal as Virgin Media when all they can offer me is a 10m/b broadband speed while VM are offering 340m/b. I was promised that eFibre broadband was on its way 3 years ago in my area but he we are and still nothing.

They attempted to cobble together some crap offer of 4G broadband for home use but to be honest with the way I was treated after 22 years of being a customer they can keep it.

I was trying to deal with their Loyalty Department but it sounded like the agent was on the dance floor in a nightclub. When I finally got a word in and said I was switching he proceeded to tell me that he was an experienced "switcher" and could arrange the switch for me without loss of service.

Looks like the air has finally run out for Eir. Apologies for this but I had to put this rubbish down in print.

retepnosnikta · 19-04-2016 8:07pm

retepnosnikta wrote: »

Finally got a price from RSPL. €95 plus vat. I'll give it a go and report back on progress.

This all came about as a result of the crap, firstly from Phonewatch and now from Eir. I cannot believe that Eir are offering the same land line and broadband bundled deal as Virgin Media when all they can offer me is a 10m/b broadband speed while VM are offering 340m/b. I was promised that eFibre broadband was on its way 3 years ago in my area but he we are and still nothing.

They attempted to cobble together some crap offer of 4G broadband for home use but to be honest with the way I was treated after 22 years of being a customer they can keep it.

I was trying to deal with their Loyalty Department but it sounded like the agent was on the dance floor in a nightclub. When I finally got a word in and said I was switching he proceeded to tell me that he was an experienced "switcher" and could arrange the switch for me without loss of service.

Looks like the air has finally run out for Eir. Apologies for this but I had to put this rubbish down in print.

Well I finally purchased the Smartguard Gateway. So far I've managed to replicate exactly what the panel was doing via GSM line. I can call into the system, set and unset everything. It calls me if there is an alarm condition. Nice piece of hardware.

What I haven't managed to achieve is to have it SMS me if there is an alarm condition. I've adjusted every setting possible but no joy. I can SMS the system for a status and it SMS back no problem.

I wonder if I'm missing something obvious. The Help section in the Smartguard Configuration Tool that's referred to in the installation manual doesn't seem to exist.

davehogan100 · 20-04-2016 12:52am

Are you trying to message the Concord itself or are you referring to the Smart Guard unit? I don't think there was ever an SMS function on that specific panel but I can find out. I deal with them alot but its only ever to connect them to central stations never for self monitoring so I'm not 100% as to if they had a text feature or not.

retepnosnikta · 20-04-2016 1:25am

davehogan100 wrote: »

Are you trying to message the Concord itself or are you referring to the Smart Guard unit? I don't think there was ever an SMS function on that specific panel but I can find out. I deal with them alot but its only ever to connect them to central stations never for self monitoring so I'm not 100% as to if they had a text feature or not.

I can message the Smartguard controller and it's replies with Output and Input status. What I can't get it to do is message me by SMS when there is an alarm condition. No the Concord doesn't do SMS directly.

I've set the jumper configuration to contact an SMS number, in my case my own mobile, I don't have a monitoring contract. That works fine in the event of an alarm condition. I can call the panel and set whatever I need as well. All done through the GSM gateway now.

What I'm trying to achieve is have the gateway call me in the event of an alarm condition AND send me an SMS as well. The option is listed in the user manual but it just doesn't seem to work. As I've stated I've already got two way SMS communication established between my mobile phone and the Smartguard module.

davehogan100 · 20-04-2016 3:26am

Have you used the outputs(relays) on your panel for an external bell etc? If not you need to wire one of them into one of the Smart Guards inputs and program the panel to trip it when the alarm goes off.

retepnosnikta · 20-04-2016 9:27am

davehogan100 wrote: »

Have you used the outputs(relays) on your panel for an external bell etc? If not you need to wire one of them into one of the Smart Guards inputs and program the panel to trip it when the alarm goes off.

I thought that might be the case. The output on the panel needs to be connected to the input on the GSM module in order to trigger an alarm. Would that be correct.

retepnosnikta · 20-04-2016 3:47pm

retepnosnikta wrote: »

I thought that might be the case. The output on the panel needs to be connected to the input on the GSM module in order to trigger an alarm. Would that be correct.

Looks like your suggestion solved that problem. The Smartguard is now sending an SMS on alarm activation. That's a call from the panel and an SMS arriving to my phone on activation. Nice one.

Looking at how the Smartguard and the Concord communicate I was wondering if I could send an SMS to the panel using DTMF tones embedded in the SMS to arm/disarm the alarm, control x10 lights and any other commands. I suppose using the 12 ring method, I could compose an SMS to dial the number and embed DTMF tones in the message as if I was calling the panel via a voice call. Just wonder what you think.

Btw thanks for all your help. As a result the land line is gone now and new life has been breathed into an old horse, the Concord.

retepnosnikta · 21-04-2016 7:19pm

retepnosnikta wrote: »

Looks like your suggestion solved that problem. The Smartguard is now sending an SMS on alarm activation. That's a call from the panel and an SMS arriving to my phone on activation. Nice one.

Looking at how the Smartguard and the Concord communicate I was wondering if I could send an SMS to the panel using DTMF tones embedded in the SMS to arm/disarm the alarm, control x10 lights and any other commands. I suppose using the 12 ring method, I could compose an SMS to dial the number and embed DTMF tones in the message as if I was calling the panel via a voice call. Just wonder what you think.

Btw thanks for all your help. As a result the land line is gone now and new life has been breathed into an old horse, the Concord.

I was clearing a few faults from the control panel and I selected the wrong option. I ended up clearing the memory and boy was that a mistake. Everything back to factory default.

Spent most of the day reconfiguring the system. I've managed to restore most of the settings prior to the reset. The only problem I'm having now is remote access. I've enabled Remote Access On on the Phone Options but I cannot seem to get the panel to accept my access codes from the remote phone. Local access works fine so the system is recognising DTMF tones.

I wonder is this some sort of permissions issue. I've tried as many options as I can think of but still no luck. Does anyone with knowledge of the GE Concord International panel(Phonewatch branded) have any ideas how I might solve this one.

retepnosnikta · 23-04-2016 1:01am

retepnosnikta wrote: »

I was clearing a few faults from the control panel and I selected the wrong option. I ended up clearing the memory and boy was that a mistake. Everything back to factory default.

Spent most of the day reconfiguring the system. I've managed to restore most of the settings prior to the reset. The only problem I'm having now is remote access. I've enabled Remote Access On on the Phone Options but I cannot seem to get the panel to accept my access codes from the remote phone. Local access works fine so the system is recognising DTMF tones.

I wonder is this some sort of permissions issue. I've tried as many options as I can think of but still no luck. Does anyone with knowledge of the GE Concord International panel(Phonewatch branded) have any ideas how I might solve this one.

Had another go at resolving the Remote Phone Access issue today but no luck. The situation as it stands at the moment is

1) The Smartguard module is sending an SMS to my mobile when the alarm is triggered.

2) The Concord is sending the Smartguard a trigger via it's Output to call my mobile.

3) When I answer the phone I receive the usual Hello from the panel. I press # and my code but get no response from the panel and it hangs up It's exactly the same when I dial in to the panel with the 2ring/hang/ring. The panel answers and requests a code. I enter # and my code and the panel justs hangs up.

4) Local Phone Access works fine. #* and my code and the panel replies "system ok".

The Remote Access is set On so and I had everything working fine before the Clear Memory so I'm convinced it's something to do with Code Attributes or permissions. I tried using the Master Code, Instalker Code, Dealer Code and a User Code but still no joy.

I was wondering as you've worked on this particular panel if you may see something obvious I'm overlooking. I set out to solve one problem and created another.

retepnosnikta · 05-05-2016 1:38am

retepnosnikta wrote: »

Had another go at resolving the Remote Phone Access issue today but no luck. The situation as it stands at the moment is

1) The Smartguard module is sending an SMS to my mobile when the alarm is triggered.

2) The Concord is sending the Smartguard a trigger via it's Output to call my mobile.

3) When I answer the phone I receive the usual Hello from the panel. I press # and my code but get no response from the panel and it hangs up It's exactly the same when I dial in to the panel with the 2ring/hang/ring. The panel answers and requests a code. I enter # and my code and the panel justs hangs up.

4) Local Phone Access works fine. #* and my code and the panel replies "system ok".

The Remote Access is set On so and I had everything working fine before the Clear Memory so I'm convinced it's something to do with Code Attributes or permissions. I tried using the Master Code, Instalker Code, Dealer Code and a User Code but still no joy.

I was wondering as you've worked on this particular panel if you may see something obvious I'm overlooking. I set out to solve one problem and created another.

As I suspected. It was a code issue. After the Memory Clear was pressed the default settings leaves Remote Access off by default. I reconfigured that option so all is back normal and GSM gateway working a treat. I'll remember not to press Memory Clear in future.

Thanks Dave for all your help.

retepnosnikta · 19-05-2016 1:12pm

retepnosnikta wrote: »

As I suspected. It was a code issue. After the Memory Clear was pressed the default settings leaves Remote Access off by default. I reconfigured that option so all is back normal and GSM gateway working a treat. I'll remember not to press Memory Clear in future.

Thanks Dave for all your help.

Would it be possible to wire one of the outputs on the Smartguard to an input on the Concord alarm panel to use it as a key switch to alarm the panel by SMS. I've been looking at the possibilities but it's not obvious to see what input could be used on the Concord alarm panel

altor · 26-05-2016 9:36pm

retepnosnikta wrote: »

Would it be possible to wire one of the outputs on the Smartguard to an input on the Concord alarm panel to use it as a key switch to alarm the panel by SMS. I've been looking at the possibilities but it's not obvious to see what input could be used on the Concord alarm panel

Have you got a input card for the concord?

retepnosnikta · 27-05-2016 1:58am

altor wrote: »

Have you got a input card for the concord?

The only input I see on the panel is Bus A/B

altor · 27-05-2016 2:56pm

retepnosnikta wrote: »

The only input I see on the panel is Bus A/B

No, that is the keypad Bus.

There is one input on the board I have used to tamper a bell or external gsm off the system.
I have never set up that zone for the purpose you propose.

altor · 27-05-2016 3:19pm

You must be nearly the king of the Concord at this stage, just reading back over the thread

retepnosnikta · 27-05-2016 4:04pm

altor wrote: »

No, that is the keypad Bus.

There is one input on the board I have used to tamper a bell or external gsm off the system.
I have never set up that zone for the purpose you propose.

Yes there's two outputs marked Output 1 and Output 2. They attach to a SAB or a piezo siren. I've one attached to a siren and the other to the GSM gateway to call me on alarm activation. Got rid of the landline as a result. It also texts me now which is a bonus.

If the Concord had an input that could act as a keyswitch I could text the alarm to arm//disarm. I think the problem is that the Concord is purely an analogue panel so it gives very little scope to play with. They never included an option for serial input/output like they did with the American Concord 4. A Phonewatch Concord hybrid.

altor · 27-05-2016 4:17pm

retepnosnikta wrote: »

Yes there's two outputs marked Output 1 and Output 2. They attach to a SAB or a piezo siren. I've one attached to a siren and the other to the GSM gateway to call me on alarm activation. Got rid of the landline as a result. It also texts me now which is a bonus.

If the Concord had an input that could act as a keyswitch I could text the alarm to arm//disarm. I think the problem is that the Concord is purely an analogue panel so it gives very little scope to play with. They never included an option for serial input/output like they did with the American Concord 4. A Phonewatch Concord hybrid.

Yes that is correct, P.W. used the European version which has less features.
Output 7 is the strobe - (output programmed to 00403)
Output 8 is the siren - (output programmed as 00402)
BHO to ground
Zone 1 tamper return (programmed as 08)
Handy for triggering an external dialer.

conorking · 21-02-2020 10:47pm

altor wrote: »

Sent you a P.M.

Ok I need to bring this thread back from the dead.

My PhoneWatch Concord International alarm (no longer subscribed to monitoring service) recently started giving a regular (and annoying) "System Phone Trouble" with beeps. I rang PW and they said they don't have the engineer code to get into the system menu to reprogram/cancel the dial settings.

How can that be? And what can I do if that engineer code is unavailable?

(I'm not sure why this error only started recently. Would something have happened to the landline into the house? I don't use landline so not sure if that changed recently. Do Eir still own those lines? I tried contacting them but they look for account number which I obviously don't have. Please help.)

retepnosnikta · 22-02-2020 1:44am

conorking wrote: »

Ok I need to bring this thread back from the dead.

My PhoneWatch Concord International alarm (no longer subscribed to monitoring service) recently started giving a regular (and annoying) "System Phone Trouble" with beeps. I rang PW and they said they don't have the engineer code to get into the system menu to reprogram/cancel the dial settings.

How can that be? And what can I do if that engineer code is unavailable?

(I'm not sure why this error only started recently. Would something have happened to the landline into the house? I don't use landline so not sure if that changed recently. Do Eir still own those lines? I tried contacting them but they look for account number which I obviously don't have. Please help.)

I assume you don’t have a monitoring account with them. You’re alarm is trying to call into their monitoring station which is not being acknowledged so that would account for Phone Trouble error.

Knowing the form of Phonewatch, or whatever they call themselves these days, I doubt they would want to give you that information. They want to sell you something they can make a few quid from.

They should have records of that installation with the person they signed a contract with. If you are not that person you could try and contact the previous owner and see if they can supply an engineering code.

If you were the person they entered into a contract with they are obliged to supply the engineering code to you as you now own that panel. They usually ask you to sign a waiver first. By the way you’re looking for an Installer Code. Send them an email requesting one and reference the contract number.

Unfortunately engineering codes can’t be discussed here as per forum rules.

conorking · 22-02-2020 1:59am

retepnosnikta wrote: »

I assume you don’t have a monitoring account with them. You’re alarm is trying to call into their monitoring station which is not being acknowledged so that would account for Phone Trouble error.

Knowing the form of Phonewatch, or whatever they call themselves these days, I doubt they would want to give you that information. They want to sell you something they can make a few quid from.

They should have records of that installation with the person they signed a contract with. If you are not that person you could try and contact the previous owner and see if they can supply an engineering code.

If you were the person they entered into a contract with they are obliged to supply the engineering code to you as you now own that panel. They usually ask you to sign a waiver first. By the way you’re looking for an Installer Code. Send them an email requesting one and reference the contract number.

Unfortunately engineering codes can’t be discussed here as per forum rules.

Yeah, the contract was with the previous owners as I never had an account or active monitoring with them.

In fairness, they did try to give me the code but I think it was down to incompetence that they couldn’t find it. (They did try to get me to sign up to monitoring though

)

By the way, don’t mean to break any forum rules but what’s the difference in installer code and engineer code?

retepnosnikta · 22-02-2020 2:52am

conorking wrote: »

Yeah, the contract was with the previous owners as I never had an account or active monitoring with them.

In fairness, they did try to give me the code but I think it was down to incompetence that they couldn’t find it. (They did try to get me to sign up to monitoring though )

By the way, don’t mean to break any forum rules but what’s the difference in installer code and engineer code?

The Installer Code allows you to Program the Panel. Are you using the alarm

altor · 22-02-2020 10:29pm

conorking wrote: »

Ok I need to bring this thread back from the dead.

My PhoneWatch Concord International alarm (no longer subscribed to monitoring service) recently started giving a regular (and annoying) "System Phone Trouble" with beeps. I rang PW and they said they don't have the engineer code to get into the system menu to reprogram/cancel the dial settings.

How can that be? And what can I do if that engineer code is unavailable?

(I'm not sure why this error only started recently. Would something have happened to the landline into the house? I don't use landline so not sure if that changed recently. Do Eir still own those lines? I tried contacting them but they look for account number which I obviously don't have. Please help.)

More than likely the voltage to the line has been removed.
Panel is only looking for this voltage so once removed the line fault kicks in.

If you cant get the engineer code you could have the system defaulted and reprogrammed.

Phonewatch Concord 60-840-43 engineer code

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