Pure Telecom - Feedback ?

After being with Virgin/UPC for years and getting the yearly price increase and then looking for a discount, I’m happy to move suppliers every year, like I change electricity/gas to get the best deal. We’re lucky where we are and can get Siro or Eir FTTH so we’re spoiled for choice.

Thats good advice to hand the box back into a store. I think I’ll do that rather than wait for them to contact me to arrange a collection.

I haven’t been impressed with my move to Pure so far.

I ordered over the phone in October for changeover on 4th November as my Vodafone contract was finished then. IIRC I contacted them on the 2nd November to enquire about the router as I still hadn’t received it. They said they’d send one out and in fairness it arrived the next day.

On the 4th the changeover never happened so I contacted their customer care that evening. Apparently they where missing the last two digits of the UAN so I gave them the full UAN and after asking when the switch would happen I was told 24 hours.

The next week I received two texts saying my service would go live on dates at the end of the month. I gave them a call on Monday gone asking is there a reason it’s not going live until the end of the month an could they push it forward and was told they’d push it forward to the next day, but because it’s SIRO it can take 3 working days to switch over, which day 3 is tomorrow.

If it’s not switched over by tomorrow I think I’ll just cancel the service and move to someone else.

In fairness the customer care have been very helpful and always quick to answer.

Their PPP servers have been up and down every few seconds here in letterkenny for the past 4+ hours, theirs have been better than vodafones which went fully down for hours regularly.

no ppp = no login = no internet.

I've never had to call their customer service, I did email them when they were slow to activate my switchover and the reply was well informed and not just a copy paste answer.

I'm out of contract with them soon.

Re Fritzbox I am using the Fritzbox 7560 for a number of years with no trouble but I am with a company called Digiweb.

As regards Pure Telecom a family member has had a landline with them for several years but is now going abroad for 6 months .

He tried suspending his line for this time but, they refused, they would only accept cancellation in which case he will loose his number which he has had 30 years . So if he wishes to keep his number he must pay rental for the 6 months his house is vacant.

I'm with Pure since last June and to be honest my speeds haven't been great since I switched. I originally signed up on for fibre to the home for 35 a month but the eir engineers couldn't install it at the house so I reverted to standard fibre broadband for the same price.

I had also informed them that I was going to moving within in the contract period to a new house that would have fibre to the home already setup and they said I could just switch over and continue my contract. I've now been told that whether I opt to change to fibre to the home or standard fibre broadband, I have to enter into a new 18 month contract as I'm moving and I also emre to pay 35 a month for 6 months and then 50 a month for 12 months.

What a load of crap. It would cost €150 to break the contract too....

Sky, Vodafone, Eir all make you take a new contract when you move too. They won't just allow you move and see out the existing contract.

Since moving to Sky 3 months ago, I've had no issues with speed, connection etc. Billing has been spot on. I've kept using my PURE fritzbox.

But my original contract was for 12 months and I now have to take out an 18 month contract because I'm moving house? It's crazy. I only have 4 months left on my contract too but it costs 150 to cancel

Thanks, I'll get on to them

Has anyone noticed a 5c charge on their bill for Children's Medical & Research Foundation Crumlin? Bit random. Nothing I remember agreeing to but also something I don't think anyone would ever bother querying.

Must be how they plan on raising this target. I'm happy to donate to charity but I'd prefer it to be my choice, it's a bit cheeky. Might be a handy way to get out of your contract if you need to for whatever reason, I think they're breaking it by doing this.

As I mentioned earlier in the thread there was a bit of a delay with the port from Vodafone SIRO to Pure, but once that went through I haven’t had any problems with them.

It’s been rock solid since joining last November. It hasn’t gone down once so haven’t had to deal with support but before joining I had to call them a couple of times and they seemed very quick to answer and get things sorted, much better than previous dealing with Eir or Vodafone.

I don’t have the Gbps package, I’m on the 500Mbps but anything wired to the router hits this when tested and the router is pretty good. Much better coverage than the previous Vodafone Gigabox.

Didn't do a thing. It just kept working.

Sky has 500Mb/s for €30.00 pm for new customers at the moment. I've just left them but only because my contract was up.

They are all bad on trust pilot, except maybe digiweb?. But then they are much more expensive

The bottom line is, unless its copper connection you shouldn't need much customer service except for Eir, cause they will fck something up in a promise or contract that requires you to have to call them and take years of your expected lifespan.

I alternate between Sky and another supplier. I've never had a problem with them. I'll go back to them in 12 months without hesitation. There was a three-day outage during the last 12 months (an NBI problem) and they gave me a credit on my next bill. They do require 30 days notice of cancellation but I'm used to it at this stage. When I need to talk to someone in Sky I always get someone with an Irish accent whom I can understand.

Eir is now a British Company being registered in the Channel Islands -

(incorporated in Jersey, Number 116389, and registered as a branch in Ireland, Number 907674)

Pure are saying that the British Companies including Sky and Vodafone will increase prices in the new year due to Brexit - not sure if this will affect EIR

Have a relative who needs to switch from Virgin 500 + phone as they want €70 from next month. He's leaning towards Pure due to a good experience years ago. There's SIRO available at the address, but after house renovations there's no longer a copper phone line going into the house. Pure want €35 for 500Mbps + phone which is good, but can someone confirm if they supply the phone via the fibre connection (VOIP?) or what is the story? Last time he was with Pure it was pre-SIRO and everything was done over the old phone line he had. I haven't had a home phone for 15 years so I'm clueless as to what ISPs are doing these days!

I switched from Virgin to Digiweb SIRO 1000 recently. €40 p/m for the first year, then €60. Broadband 500 would have been enough for me but the 1GB option includes free landline calls to UK and Ireland mobiles and landlines. That made it a better option for me. The phone just plugs into the back of the router - there is no separate copper phone line. I would be be pretty sure it is the same with Pure.