Phonewatch beeping Low Battery

userhere · 05-09-2020 3:54pm #1

Phonewatch Alarm, it beeps around 4.30 in the morning continually saying System Low Battery; Engineer not coming until end of next week; It wakes everyone in house is there anyway to turn off the beeping? I've tried turning off the alarm at night time but it still happens.

Would really appreciate help

Thanks

userhere · 05-09-2020 4:31pm

Dave it says I can't PM as you are exceeded the PM limit ....

kub · 05-09-2020 5:23pm

userhere wrote: »

Phonewatch Alarm, it beeps around 4.30 in the morning continually saying System Low Battery; Engineer not coming until end of next week; It wakes everyone in house is there anyway to turn off the beeping? I've tried turning off the alarm at night time but it still happens.

Would really appreciate help

Thanks

Did you tell Phonewatch that this was happening, it just seems extraordinary that this is not dealt with by them a lot sooner.

userhere · 06-09-2020 12:40pm

I did tell Phonewatch that was happening yes. Also stated the 4.30 am bit; I am just not good without sleep and I can't get back off

davidconroy46 · 06-09-2020 1:41pm

It just shows phonewatch service.
Not that great.
If it is the Simon
System, a zirowire panel can be installed and keep every other device on the system.
You can connect it to you router and down load the app.

HeidiHeidi · 06-09-2020 1:43pm

Happened to me recently.

Ring PW, they'll talk you through a series of codes that you can put in on the panel that will disable the low battery alarm beeping.

userhere · 06-09-2020 3:22pm

Hi Dave I don't know if it is the Simon System is there a way of checking that;

Starts beeping again at 4.30 this morning, get up and turn off alarm and it stops.

It's absolutely disgraceful carry on

kub · 06-09-2020 3:33pm

userhere wrote: »

I did tell Phonewatch that was happening yes. Also stated the 4.30 am bit; I am just not good without sleep and I can't get back off

Sorry for your difficulty, get on the phone to them tomorrow and give it to them loud and clear.

They put themselves up as the be all and end of all, yet they cannot look after one of their customers who is not getting proper sleep.

userhere · 06-09-2020 3:59pm

I intend on doing so; I've written emails. Like someone without sleep, honestly it's just like arguing with commonsense Re

bobbyy gee · 06-09-2020 4:07pm

replace the 12 volt battery in it

userhere · 06-09-2020 4:20pm

Where do I buy this; and anytime I tried to open the area the alarm started going off

userhere · 07-09-2020 9:52am

userhere wrote: »

Where do I buy this; and anytime I tried to open the area the alarm started going off

Dave I cant seem to PM you it says you have exceeded space

userhere · 07-09-2020 9:53am

davidconroy46 wrote: »

It just shows phonewatch service.
Not that great.
If it is the Simon
System, a zirowire panel can be installed and keep every other device on the system.
You can connect it to you router and down load the app.

Dave it wont let me PM you it says you have exceeded space

HeidiHeidi · 07-09-2020 10:41am

bobbyy gee wrote: »

replace the 12 volt battery in it

In my case it was batteries in the sensors that were causing the issue.

It was a simple temp fix when it happened to me - they couldn't send an engineer for weeks (as usual :rolleyes:) so were able to talk me through the codes to disable the low battery alarm.

I'm SO getting away from them this time when my contract is up, for the money they charge their service level is scandalous.

OP, I don't understand why they can't just disable that particular alarm for you.

Phonewatch beeping Low Battery

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