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Air Canada not giving Refund

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  • 24-03-2020 1:14pm
    #1
    Toffeeboy
    Registered Users Posts: 187 ✭✭


    I booked flights with Air Canada. Flights are cancelled, but all they are offering is a credit for use in the next 24 months. Is this allowed? I would have thought they would have to offer a full refund? I thought this would be covered under EU Law?


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    #2
    paddy19
    Registered Users Posts: 1,138 ✭✭✭paddy19


    I thought this would be covered under EU Law?
    It is!
    Go old EU has 261 which means you get a full refund.

    The cheek of Air Canada with their 24 month credit.
    Aer Lingus offered five year +10% extra credit for flights they haven't even cancelled.


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    #3
    JohnnyChimpo
    Registered Users Posts: 1,075 ✭✭✭JohnnyChimpo


    Delta cancelled my flight this morning with the same craic, except only 12 months to use their poxy credit!

    I then rang the Customer number on the Delta page... and was told after a 15 min wait that they couldn't help because they were an AirFrance representative. So I submitted a complaint via the Delta website and got a response saying they received my complaint... from AirFrance! :rolleyes:

    So we'll wait and see, but I'm ready to hammer them via the Civil Aviation Regulator, and I'll be pursuing for compensation via 261 just to be spiteful, because they started it


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