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Ryanair flight to Spain NOT cancelled but country is on lockdown

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13567…11

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    #62
    mountai
    Registered Users Posts: 952 ✭✭✭mountai


    So YOU will refund anyone that is out of pocket ?? . You in love with MOL ???.

    Eh easypazz


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    #63
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,130 CMod ✭✭✭✭spurious


    josip wrote: »
    That 'bug' has existed for 4 years.
    Methinks Ryanair have no intention of fixing it since it probably filters out a not insignificant percentage of people entitled to a refund.

    But there are people managing to get as far as being told their application is being sent for a refund. It seems 3am is a good time to try, which would seem to indicate it is problem when the server is under pressure.

    I don't subscribe to the theory that Ryanair are deliberately trying to diddle people. From what I can see, many who are trying for refunds have been offered flight changes, but continue trying to get a refund.

    The flight changes I did for the flight I was due to take on March 30th went fairly painlessly. Rebooked for October.


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    #64
    waxmelts2000
    Registered Users Posts: 604 ✭✭✭waxmelts2000


    "There appears to be some problem with the Ryanair refund mechanism. It tells everyone, (even when the flight has been cancelled and the customer has been invited to apply for a refund) that their reservation number is wrong. They clearly need to get their IT folk to fix it, but seems everything is under crazy pressure."

    I was due to fly on Sunday to Malaga , flight is now cancelled. Requested refund and getting the above error. Try online CHAT but that too is not getting me anywhere.

    How do I know they will actually refund me, can I email them? Thanks for the help, if you can


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    #65
    elperello
    Registered Users Posts: 14,373 ✭✭✭✭elperello


    joeysoap wrote: »
    Please don’t include AL in this.

    I completed what will be my last round trip for a long time last week with Ryanair and have no special animus towards them.

    I know for a fact that AL are also playing the re-book game on flights that they they know are useless to those who purchased them.

    It's a time for big business's to show a bit of respect for the people who make their profits ie. the customers.


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    #66
    joeysoap
    Registered Users Posts: 6,236 ✭✭✭joeysoap


    spurious wrote: »
    But there are people managing to get as far as being told their application is being sent for a refund. It seems 3am is a good time to try, which would seem to indicate it is problem when the server is under pressure.

    I don't subscribe to the theory that Ryanair are deliberately trying to diddle people. From what I can see, many who are trying for refunds have been offered flight changes, but continue trying to get a refund.

    The flight changes I did for the flight I was due to take on March 30th went fairly painlessly. Rebooked for October.

    I hope you took your money and booked October yourself. Twice the price to rebook. Of course it mightn’t matter you don’t get back the difference, only charged if its dearer. .


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    #67
    FionnK86
    Registered Users Posts: 1,196 ✭✭✭FionnK86


    elperello wrote: »
    I completed what will be my last round trip for a long time last week with Ryanair and have no special animus towards them.

    I know for a fact that AL are also playing the re-book game on flights that they they know are useless to those who purchased them.

    It's a time for big business's to show a bit of respect for the people who make their profits ie. the customers.

    To be fair, most of the airlines already pay an extortionate amount of EU261 compensation, typically €250 back for as little as a €15 ticket.

    I'm awaiting cancellation of RYR flight to BIA early next month, it'll happen & with RYR & AL you've a safe bet to get your refund as they won't collapse. Your rights are protected.

    However, if you think about it, they'll need to process each refunded ticket individually & clear it. If they block refund every passenger, the certain amount who wouldn't usually claim (out of laziness usually) would get money back they didn't ask for.

    No transport company interested in staying afloat during COVID-19 would purposely hire staff to setup a system like this. It's usually a team of less than 10 in an airline processing these refunds, you can imagine the strain they're under based on self-isolation.

    You'll get your money back, it'll take time though, part of pulling together as a nation is dealing with the delay.


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    #68
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,130 CMod ✭✭✭✭spurious


    joeysoap wrote: »
    I hope you took your money and booked October yourself. Twice the price to rebook. Of course it mightn’t matter you don’t get back the difference, only charged if its dearer. .

    It wasn't twice the price to rebook. I wasn't foolish enough to expect a 21.99 leg to the Costa del Sol in October, so I had to pay the difference. the total price was the same as if I had booked a new flight, but I only paid the difference.


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    #69
    youngblood
    Registered Users Posts: 1,769 ✭✭✭youngblood


    Anyone know if your return flight is cancelled can you get a refund for outgoing flight too?


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    #70
    johnnyrotten
    Registered Users Posts: 3,593 ✭✭✭johnnyrotten


    Ryanair did not notify me of my flight cancellation, I discovered when I logged in.
    I cannot apply for flight refund , I get the same message that the reservation number is invalid (It isn't).
    Online chat is not working.

    The way I see it, Ryanair are defo playing a game here to hold onto my money.

    Who can we go to with this?


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    #71
    johnnyrotten
    Registered Users Posts: 3,593 ✭✭✭johnnyrotten


    https://secure.aviationreg.ie/eseries/uiid647981396/car450.xsp;jsessionid=1C0180796F5D7AE87E7939D0D7F394ED.node1


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    #72
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    johnnyrotten wrote: »
    Ryanair did not notify me of my flight cancellation, I discovered when I logged in.
    I cannot apply for flight refund , I get the same message that the reservation number is invalid (It isn't).
    Online chat is not working.

    The way I see it, Ryanair are defo playing a game here to hold onto my money.

    Who can we go to with this?

    Will you calm down for gods sake. The airlines are under extreme pressure, give them a chance to finish flight operations, make loads of staff redundant, sort out lots of massive issues and then they will start looking at this sort of stuff.


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    #73
    elperello
    Registered Users Posts: 14,373 ✭✭✭✭elperello


    FionnK86 wrote: »
    To be fair, most of the airlines already pay an extortionate amount of EU261 compensation, typically €250 back for as little as a €15 ticket.

    I'm awaiting cancellation of RYR flight to BIA early next month, it'll happen & with RYR & AL you've a safe bet to get your refund as they won't collapse. Your rights are protected.

    However, if you think about it, they'll need to process each refunded ticket individually & clear it. If they block refund every passenger, the certain amount who wouldn't usually claim (out of laziness usually) would get money back they didn't ask for.

    No transport company interested in staying afloat during COVID-19 would purposely hire staff to setup a system like this. It's usually a team of less than 10 in an airline processing these refunds, you can imagine the strain they're under based on self-isolation.

    You'll get your money back, it'll take time though, part of pulling together as a nation is dealing with the delay.
    easypazz wrote: »
    Will you calm down for gods sake. The airlines are under extreme pressure, give them a chance to finish flight operations, make loads of staff redundant, sort out lots of massive issues and then they will start looking at this sort of stuff.

    There is no doubt that these are difficult times for airlines. They are difficult times for every sector of the community.

    Nobody expects them to wave a magic wand and deal with all refunds overnight.

    What is needed is a clear communication that they will not expect people to take flights to countries on lock down or require them to re-book.


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    #74
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    elperello wrote: »

    What is needed is a clear communication that they will not expect people to take flights to countries on lock down or require them to re-book.

    The airline doesn't expect anybody to fly anywhere, its the consumers choice.

    The airlines did not cause this problem.

    The airlines are already being obliterated - give them a break.


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    #75
    johnnyrotten
    Registered Users Posts: 3,593 ✭✭✭johnnyrotten


    easypazz wrote: »
    Will you calm down for gods sake. The airlines are under extreme pressure, give them a chance to finish flight operations, make loads of staff redundant, sort out lots of massive issues and then they will start looking at this sort of stuff.

    Yeah, No email, No chat and no function of website.
    No Communication pisses people off. I had no issues with Aerlingus
    4 Adults in my house and 3 have been laid off this week.
    calm down :rolleyes:


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    #76
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    johnnyrotten wrote: »
    Yeah, No email, No chat and no function of website.
    No Communication pisses people off. I had no issues with Aerlingus
    4 Adults in my house and 3 have been laid off this week.
    calm down :rolleyes:

    Why do you think the phone, email and chat are struggling?


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    #77
    johnnyrotten
    Registered Users Posts: 3,593 ✭✭✭johnnyrotten


    easypazz wrote: »
    Why do you think the phone, email and chat are struggling?

    When they don't email you yet the flight is cancelled it raises suspicion.
    When they offer you a change but not a refund it raises suspicion.
    No problem with AerLingus


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    #78
    elperello
    Registered Users Posts: 14,373 ✭✭✭✭elperello


    easypazz wrote: »
    The airline doesn't expect anybody to fly anywhere, its the consumers choice.

    The airlines did not cause this problem.

    The airlines are already being obliterated - give them a break.

    Unfortunately the consumers choice is Hobson's Choice.

    Either travel to a country where everything is closed or book a trip for some date in the future when you don't know if you can get time off or even afford to go.

    I acknowledged that the airlines are in trouble.


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    #79
    mountai
    Registered Users Posts: 952 ✭✭✭mountai


    easypazz wrote: »
    Will you calm down for gods sake. The airlines are under extreme pressure, give them a chance to finish flight operations, make loads of staff redundant, sort out lots of massive issues and then they will start looking at this sort of stuff.

    No problems booking flights in future though . Why make staff redundant when all these issues need sorting eh Michael ??


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    #80
    killbillvol2
    Registered Users Posts: 5,178 ✭✭✭killbillvol2


    elperello wrote: »
    Nobody expects them to wave a magic wand and deal with all refunds overnight.

    Actually, some people do. That's the problem. A couple of days after the whole travel landscape changed people are crying that their refund isn't the top priority for the airline.


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    #81
    kravmaga
    Registered Users Posts: 1,945 ✭✭✭kravmaga


    MOL said that the entire Ryanair fleet will be grounded soon.

    https://www.irishtimes.com/business/transport-and-tourism/coronavirus-ryanair-to-cut-jobs-and-pay-as-entire-fleet-could-be-grounded-1.4204023


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    #82
    mountai
    Registered Users Posts: 952 ✭✭✭mountai


    killbillvol2 wrote: »
    Actually, some people do. That's the problem. A couple of days after the whole travel landscape changed people are crying that their refund isn't the top priority for the airline.

    When you book a flight, and hit the button, the money is deducted from your account instantly . The reverse should be possible as well . Insulting people by telling them that their booking number is "Invalid" is a bit rich , nott so ??


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    #83
    joeysoap
    Registered Users Posts: 6,236 ✭✭✭joeysoap


    Al and RY are both struggling to come to terms with this , but AL while hoping you rebook are offering refunds, Ryanair are simply hoping you rebook. ( I tried last week and changing Tenerife to Malaga was cost €€134) they quoted €151 for flights that they were selling for €74. Plus I was losing priority and seats . Seats I understand, priority I don’t

    Anyway I didn’t rebook, so now waiting on the cancellations email which I have already received from AL and I think I’ll skip October as well.


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    #84
    embraer170
    Registered Users Posts: 2,422 ✭✭✭embraer170


    Ryanair are being totally dishonest here.

    They claim free changes... but the flights are more than double the normal price when you use the flight change function. (a flight that is €30 using the normal search is €60 using the flight change). It is cheaper to just book a new ticket. In other words, a total scam.

    I also wonder why we should give Ryanair and other dishonest airlines a break? They have been generating 100s of millions in profits for years, and using most of the cash to buy-back shares and in executive compensation instead of increasing cash reserves for a rainy day.


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    #85
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    mountai wrote: »
    When you book a flight, and hit the button, the money is deducted from your account instantly . The reverse should be possible as well . Insulting people by telling them that their booking number is "Invalid" is a bit rich , nott so ??

    Not in the current situation. People are being deployed to the highest priority matters that no doubt crop up daily.

    I am due a refund myself, but I fully appreciate that people are under pressure and will get around to my refund in due course.


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    #86
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    embraer170 wrote: »
    Ryanair are being totally dishonest here.

    They claim free changes... but the flights are more than double the normal price when you use the flight change function. (a flight that is €30 using the normal search is €60 using the flight change). It is cheaper to just book a new ticket. In other words, a total scam.

    I also wonder why we should give Ryanair and other dishonest airlines a break? They have been generating 100s of millions in profits for years, and using most of the cash to busy-back shares and in executive compensation instead of increasing cash reserves for a rainy day.

    Don't give them a break. Fly with somebody else in future.


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    #87
    BanditLuke
    Registered Users Posts: 2,600 ✭✭✭BanditLuke


    easypazz wrote: »
    The airline doesn't expect anybody to fly anywhere, its the consumers choice.

    The airlines did not cause this problem.

    The airlines are already being obliterated - give them a break.

    Give Ryanair a break? :pac:

    Eh i don't think so.


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    #88
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    BanditLuke wrote: »
    Give Ryanair a break? :pac:

    Eh i don't think so.

    Dead right. Fly with somebody else in future.


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    #89
    joeysoap
    Registered Users Posts: 6,236 ✭✭✭joeysoap


    FionnK86 wrote: »
    To be fair, most of the airlines already pay an extortionate amount of EU261 compensation, typically €250 back for as little as a €15 ticket.

    I'm awaiting cancellation of RYR flight to BIA early next month, it'll happen & with RYR & AL you've a safe bet to get your refund as they won't collapse. Your rights are protected...............

    Fair points.

    Worth pointing out though ryanair sold over 100 million flights a year and charge a €2.50 EU261 fee for each one. Hardly losing on it.

    https://aviator.aero/press_releases/10278


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    #90
    satguy
    Registered Users Posts: 1,749 ✭✭✭satguy


    The word for this is profiteering.

    Like shops putting up prices, or clamping nurses cars if they work late. It might even be a crime.

    https://www.rte.ie/news/dublin/2020/0318/1123991-clamping-dublin-city-council/


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    #91
    rx8
    Registered Users Posts: 1,826 ✭✭✭rx8


    spurious wrote: »
    But there are people managing to get as far as being told their application is being sent for a refund. It seems 3am is a good time to try, which would seem to indicate it is problem when the server is under pressure.

    I don't subscribe to the theory that Ryanair are deliberately trying to diddle people. From what I can see, many who are trying for refunds have been offered flight changes, but continue trying to get a refund.

    The flight changes I did for the flight I was due to take on March 30th went fairly painlessly. Rebooked for October.

    I finally got the email that the flight was cancelled last night. Tried to get the refund and got the same, Invalid flight number.... just tried again now, at 4.55am and it went through no bother. Obviously the server can only deal with a tiny amount of traffic. Says the refund will take up to 7 days. Now we wait.


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