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Sky 500MB Broadband, Tv and and Sky Sports €55pm

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    #332
    Dr Bob
    Moderators, Computer Games Moderators Posts: 3,180 Mod ✭✭✭✭Dr Bob


    skinny90 wrote: »
    Can Vouch for this. I had the run around with BB getting active after a move. emailed JD and had broadband the following day. The following friday, TV was meant to be installed. No sign of him/her so I called the cs team. Same BS, was told it needed to be rebooked and they couldnt give me a date. Emailed JD and I had an engineer the following morning on a Saturday.

    Who or what is JD?


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    #333
    H8GHOTI
    Registered Users Posts: 1,933 ✭✭✭H8GHOTI


    https://www.skygroup.sky/our-leadership/jd-buckley


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    #334
    fdevine
    Registered Users Posts: 2,943 ✭✭✭fdevine


    celt262 wrote: »
    Is it now 19e no matter how many additional boxes you have?

    In short, yes, but your get your first mini box free with multiroom IIRC

    Subsequent boxes are charged for but multiroom fee stays the same


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    #335
    lawred2
    Registered Users Posts: 24,270 ✭✭✭✭lawred2


    Dr Bob wrote: »
    Who or what is JD?

    John Delaney

    Sure he could run FIFA


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    #336
    Creamy Goodness
    Registered Users Posts: 26,556 ✭✭✭✭Creamy Goodness


    This may seem like an odd question but if I add on the Ultra HD pack do I need the HD pack as well to get HD (standard def now really) channels?


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    #337
    fdevine
    Registered Users Posts: 2,943 ✭✭✭fdevine


    Creamy Goodness wrote: »
    This may seem like an odd question but if I add on the Ultra HD pack do I need the HD pack as well to get HD (standard def now really) channels?

    We have the 2tb Q box and no HD subscription at all but can watch/download anything that's available in Ultra in 4K

    We have to download anything that isn't Ultra in SD though which is a pain as the default is HD


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    #338
    rudiger2.0
    Registered Users Posts: 151 ✭✭rudiger2.0


    Creamy Goodness wrote: »
    This may seem like an odd question but if I add on the Ultra HD pack do I need the HD pack as well to get HD (standard def now really) channels?

    Yes you do. I bought just the SD originally and was told that if I wanted UHD, I'd have to buy HD first.


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    #339
    Creamy Goodness
    Registered Users Posts: 26,556 ✭✭✭✭Creamy Goodness


    fdevine wrote: »
    We have the 2tb Q box and no HD subscription at all but can watch/download anything that's available in Ultra in 4K

    We have to download anything that isn't Ultra in SD though which is a pain as the default is HD

    ah ok that's a bit of a cluster, thanks.


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    #340
    H8GHOTI
    Registered Users Posts: 1,933 ✭✭✭H8GHOTI


    What’s the story with the Mastercard?
    Have many got them yet?
    I checked the rewards section online, it says “already claimed, awaiting dispatch”.
    I didn’t do anything to claim it & it’s had that status for a while. Are they slow in dispatching them?


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    #341
    lardarse
    Registered Users Posts: 120 ✭✭lardarse


    Just off the phone to Sky again asking about the debit card.
    Was first told there should be a link in your first bill to claim it. Now being told you have to wait for 90 days and will appear in your sky app rewards.

    Anyone know anything different, as anyone claimed it a different way?


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    #342
    legend99
    Registered Users Posts: 423 ✭✭legend99


    Bill Ponderosa wrote: »
    Did you link your sky card to your sky go account?

    Yes. I can logon to my account online and I can watch Sky Go if the app is connected to a Sky Q box only. Found a thread online and it seems that others have had the same issue and one person reported back that a Sky person responded to them saying that their account was flagged as pending in the back end which Sky Go would see - but not the box.

    And for me Sky Go was working until installation.


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    #343
    mada999
    Registered Users Posts: 7,080 ✭✭✭mada999


    un5byh7sqpd2x0 wrote: »
    It doesn’t need a landline, but you will need to change FTTH. Sky don’t resell Open Eir’s version, only SIRO.

    I might be mistaken but I think i'm on Sky FTTH?

    whats the difference?


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    #344
    OkeyDoke12
    Registered Users Posts: 319 ✭✭OkeyDoke12


    Question regarding the sky multiroom box. Will I need a engineer to install or do sky just post out the box and easy install yourself?


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    #345
    Bill Ponderosa
    Banned (with Prison Access) Posts: 542 ✭✭✭Bill Ponderosa


    OkeyDoke12 wrote: »
    Question regarding the sky multiroom box. Will I need a engineer to install or do sky just post out the box and easy install yourself?

    I'd say its just plug and play.


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    #346
    rodneytrotter15
    Registered Users Posts: 408 ✭✭rodneytrotter15


    fdevine wrote: »
    In short, yes, but your get your first mini box free with multiroom IIRC

    Subsequent boxes are charged for but multiroom fee stays the same

    Any additional boxes after the first mini are €120 each unless it changed since I got mine in but that was 2 years ago now and you can't just plug and play, they send an engineer out or again at least they did when I got mine..


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    #347
    Ah-Watch
    Registered Users Posts: 1,759 ✭✭✭Ah-Watch


    Anyone else get told by Sky that you only get the €50 mastercard after 3 bills have been paid? They said that it never tagged on my account despite order online during BF sign up and they escalated it. I've called 4-5 times now, each time on hold for ages, explain everything and then get promised a call back that never arrives. Today they say you must pay 3 bills before its issued :mad: I don't think you can complain to Comreg here but is there a body that looks after that type of shenanigans. CCPC? They'd rot ya having to call them and being passed around and no one taking ownership of it.


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    #348
    CH3OH
    Registered Users Posts: 7,254 ✭✭✭CH3OH


    Ah-Watch wrote: »
    Anyone else get told by Sky that you only get the €50 mastercard after 3 bills have been paid? They said that it never tagged on my account despite order online during BF sign up and they escalated it. I've called 4-5 times now, each time on hold for ages, explain everything and then get promised a call back that never arrives. Today they say you must pay 3 bills before its issued :mad: I don't think you can complain to Comreg here but is there a body that looks after that type of shenanigans. CCPC? They'd rot ya having to call them and being passed around and no one taking ownership of it.

    I got it after initial bill was paid ie first full bill inclusive of extra box etc


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    #349
    Bill Ponderosa
    Banned (with Prison Access) Posts: 542 ✭✭✭Bill Ponderosa


    Think I read on their terms and conditions that it was 30 days after the first bill.


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    #350
    mailburner
    Registered Users Posts: 23,814 ✭✭✭✭mailburner


    I got it soon after first bill too


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    #351
    Ah-Watch
    Registered Users Posts: 1,759 ✭✭✭Ah-Watch


    Thank you both. I knew they were talking rubbish and just making things up to wash their hands of the issue. 3 direct debits later was a timeframe just picked out of a supervisors head, quite clearly hadn't a clue what they were talking about. I had issues where they completely disconnected the phone service as part of the order too even though I requested the phone too. It took an extra 3 weeks for them to reconnect it. Rubbish customer care.


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    #352
    loriexxx
    Registered Users Posts: 101 ✭✭loriexxx


    What’s the best way to get this deal if I am already a sky customer as my 24 month contract has just ended and now paying over €130 per month for tv and broadband


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    #353
    bailey99
    Registered Users Posts: 1,192 ✭✭✭bailey99


    loriexxx wrote: »
    What’s the best way to get this deal if I am already a sky customer as my 24 month contract has just ended and now paying over €130 per month for tv and broadband

    you won't get a deal. You will have to contact sky, or look at the offers in the Sky App for you once you log in. I got Sky Sports, BT sports and Movies for 34.50 for six months (I'll cancel in six months time) provided I went into a new 12 month contract with them. I did.

    Broadband was 35 a month for 12 months. The 12 months was up and they quoted me 75 for broadband. 75 euro......seriously. I rang them and the best they'd do was 50. So I switched broadband to EIR and got it for 30 euro for 12 months.


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    #354
    H8GHOTI
    Registered Users Posts: 1,933 ✭✭✭H8GHOTI


    loriexxx wrote: »
    What’s the best way to get this deal if I am already a sky customer as my 24 month contract has just ended and now paying over €130 per month for tv and broadband

    I don’t know about this particular deal. But to get the best price you can, ring to cancel & see what they offer. If it’s no good, go ahead with the cancellation & join again as a new customer under a different name.


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    #355
    bailey99
    Registered Users Posts: 1,192 ✭✭✭bailey99


    H8GHOTI wrote: »
    I don’t know about this particular deal. But to get the best price you can, ring to cancel & see what they offer. If it’s no good, go ahead with the cancellation & join again as a new customer under a different name.

    It doesn't work like that. I was told the address was not a new customer fir 12 months after cancelling. That's what I was told anyway.


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    #356
    legend99
    Registered Users Posts: 423 ✭✭legend99


    mailburner wrote: »
    I got it soon after first bill too

    Just realised I never got the €50 card. assume others would be the same so reminder to people to follow up as it popped into my head randomly....


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    #357
    razor12345
    Registered Users Posts: 208 ✭✭razor12345


    Folks, do you still need a landline for sky, I'm in this house approx 2 years, not sure when there w last was a land line here

    Cheers


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    #358
    carr62
    Registered Users Posts: 149 ✭✭carr62


    Im wondering the same. No landline here.working off three wifi but its woeful. I assumed thats all that would be available to me without a phone line ( theres never been one here).Would be great to think theres an alternative. Weve had sky tv in the past, id get it back if it offered decent broadband at an affordable cost.
    Thanks.


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    #359
    Creamy Goodness
    Registered Users Posts: 26,556 ✭✭✭✭Creamy Goodness


    Just got sky tv and broadband (openeir) installed in the last month. My tv box is only connected to a Coax cable and my router (to be able to download shows). I didn't get their phone package.


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    #360
    mel123
    Registered Users Posts: 2,189 ✭✭✭mel123


    No you do not need a landline to get sky


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    #361
    carr62
    Registered Users Posts: 149 ✭✭carr62


    So, does that mean that even if i have no phone wires to the house at all, i could still get sky broadband? I had sky tv few years back, but at that time they told me i needed phone line for broadband. If not, i might give them a ring. Is sky broadband reliable for streaming etc. Our three signal is always buffering when we try to watch netflix etc.


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