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Help with SPC connect

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  • 07-02-2020 5:11pm
    #1
    davkav
    Registered Users Posts: 508 ✭✭✭


    As SPC Connect support ceased for firmware version 3.7.3 and the android app would no longer connect, a few weeks ago I upgraded my panel firmware from 3.7.3 to 3.9.1.

    Since then I have not been able to connect to the panel.

    I can login into SPC connect web portal using my credentials but the web portal is saying that my panel is offline.

    I can't login to the SPC connect windows program at all for some reason.

    And to top it all off, I can't login via web browser to the local IP address.


    I've tried resetting the panel with no luck and creating new SPC connect accounts and I get the same panel offline error.

    I have the panel configured with a static IP address with DNS and gateway, checked and rechecked to ensure they are correct.

    I can ping the panel from my laptop but can't access the webserver.

    Does anyone have any ideas?

    I came across this thread and wonder is there an issue with moving to the newer firmware without deleting the panel from my account?


Comments

  • Options
    #2
    Jnealon
    Registered Users Posts: 2,058 ✭✭✭Jnealon


    What browser are you using to access the panel, IE or firefox will only work


  • Options
    #3
    davkav
    Registered Users Posts: 508 ✭✭✭davkav


    Jnealon wrote: »
    What browser are you using to access the panel, IE or firefox will only work

    I'm using Chrome, but I just tried Internet Explorer there and the webserver is still not accessbile.


  • Options
    #4
    davkav
    Registered Users Posts: 508 ✭✭✭davkav


    Got sorted in the end. I got in contact with Vanderbilt Industries and they were able to refresh the panel registration for me.


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