Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Permanent tsb

Options
  • 20-11-2015 12:34pm
    #1
    Munstermad
    Registered Users Posts: 490 ✭✭


    30 mins on hold to speak with open 24 advisor, a joke of a service! Anyone else having trouble?


Comments

  • Options
    #2
    maximoose
    Registered Users Posts: 9,196 ✭✭✭maximoose


    I just got through in around 5 seconds

    1890 500 121 - Hit 0 as soon as you hear "welcome to..", then 0 again when the second menu starts.


  • Options
    #3
    Munstermad
    Registered Users Posts: 490 ✭✭Munstermad


    Munstermad wrote: »
    30 mins on hold to speak with open 24 advisor, a joke of a service! Anyone else having trouble?

    Did that got straight through. Cheers... But only to be told chq takes5 working days to clear. Very 21st century... :-(


  • Options
    #4
    Fol20
    Registered Users Posts: 3,624 ✭✭✭Fol20


    Cheques arent really 21st century ;) Digital transfers are the way to go my friend :)


  • Options
    #5
    To Elland Back
    Closed Accounts Posts: 1,923 ✭✭✭To Elland Back


    Great to deal with. I work next door to my branch and I haven't had to cross the threshold in the last 5 years. Very clean online banking


  • Options
    #6
    greenman09
    Registered Users Posts: 1,909 ✭✭✭greenman09


    Anytime I'm waiting for a while I just tweet them for a call back. Better than me wasting my credit.


  • Advertisement
  • Options
    #7
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    maximoose wrote: »
    I just got through in around 5 seconds

    1890 500 121 - Hit 0 as soon as you hear "welcome to..", then 0 again when the second menu starts.


    01-2124101 handy if you have inclusive/landline free calls.


  • Options
    #8
    The J Stands for Jay
    Registered Users Posts: 5,669 ✭✭✭The J Stands for Jay


    Their customer service is appalling. When I switched my current account away from them, they decided to cancel my online banking access even though I still had other accounts with them. To get it sorted took three calls only to be told I would have to go to a branch to sort it. I had to fill in two sets of forms and wait around between forms, only to get set up with new log-ins and all historic transactions deleted.

    And their general inability to handle the maturity of a fixed deposit is amazing.


  • Options
    #9
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,062 Mod ✭✭✭✭MarkR


    I found them to be ok to deal with. Saying that, I haven't had any issues.


  • Options
    #10
    SHOVELLER
    Registered Users Posts: 1,638 ✭✭✭SHOVELLER


    Living in the states so rang them to change my Irish phone number to my U.S. mobile. Despite spending 15 minutes on the phone answering all sorts of inane security questions when I logged on to my account this is what greets me:

    In order to carry out this transaction we need to text a security code to your registered mobile phone.
    We currently do not have a mobile number registered for you. For security reasons this number cannot be added online.
    Please contact Open24 at 1890 500 121 to register your mobile number. You will then be able to carry out this kind of transaction.

    :mad:


  • Options
    #11
    Nervous Wreck
    Closed Accounts Posts: 16,115 ✭✭✭✭Nervous Wreck


    SHOVELLER wrote: »
    Living in the states so rang them to change my Irish phone number to my U.S. mobile. Despite spending 15 minutes on the phone answering all sorts of inane security questions when I logged on to my account this is what greets me:

    In order to carry out this transaction we need to text a security code to your registered mobile phone.
    We currently do not have a mobile number registered for you. For security reasons this number cannot be added online.
    Please contact Open24 at 1890 500 121 to register your mobile number. You will then be able to carry out this kind of transaction.

    :mad:

    Pretty sure they can only send those texts to an Irish number; it's probably the case that they have your number updated but their website can't recognise it because it's not a +353 number. Speculation though; no idea how the website actually recognises mobile numbers!


  • Advertisement
  • Options
    #12
    SHOVELLER
    Registered Users Posts: 1,638 ✭✭✭SHOVELLER


    You're right.

    Got an email back saying the text back feature is only compatible with Irish mobiles.

    This despite the fact that I specifically told the agent the reason I was changing to a U.S. mobile was to set up a payee account:rolleyes:


Advertisement