I live about 2hrs from the nearest Smyths so found it a breath of fresh air when they charged no shipping for orders +€100. so ordered the christmas gifts, but after confirming order realised I'd ordered 2 of one item by mistake. Promptly emailed the Customer Service people and replied to the auto email order that the order should be cancelled and I would re-order correctly. This was late weekend night. Re-ordered stuff correctly same evening. I heard the following Wednesday via e-mail that it was too late the order had shipped...I though WTF..I emailed my request less than 5 mins after ordering....so they said just refuse the deliver and we will issue refund.
Aside from the order arriving in a 'huge' box the young recipient saw the box and the writing on the box identifying it's contents...(really Smyths you should change this especially at this time of year...) the posty was not impressed with having to take it back and decided to leave it with us and collect it later, upon arrival the young-lad stood solemnly over it with two hands on the box as it went back to the posty, obviously having been incorrectly delivered to us by An Post/Smyths instead of to Santa..
Now two weeks later after numerous e-mails (I will not ring their extortionate 95cents a minute CS line and lose money on this sham - I alredy tried this for two days but it just rang out...)...I still have no refund..but have my new order..
...their CS is junk, their online ordering system is not recommened by me if you have issues with your order...and I find the whole thing a sour taste in my mouth..bah-humbag at you Smyths...
I'll still visit from time to time, but you'll not see any electronic funds passing to you from me any more...!! (and give me my bloody refund already!!!!).
edit - is there anyone out there with a contactable email address in Smyths other than firstname.lastname@example.org or email@example.com ? tks.