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Online banking down?

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  • 30-04-2021 11:21am
    #1
    The Continental Op
    Registered Users Posts: 6,283 ✭✭✭


    30/04/2021 appros 11:18 logged in OK then no response from webpage went pale with the circle in the middle of the screen. 

    Tried to log back in and logon page just times out.

    Edit> Working again now about 5 minutes later but clunky (on fiber connection) Credit Card balance is all over the place. Balance is about €400 higher than the pdf statement with no transactions listed :rolleyes:

    I really didn't want the hassle of sorting that sort of thing out today.

    Edit again> Finally its all working, the page showing my CC balance wasn't showing the Transactions or Summary tabs and just said no Transactions across the page the first two times I logged in.

    Honestly it doesn't seem to be a very reliable system.

    Wake me up when it's all over.



Comments

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    #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi The Continental Op

    Thanks for taking the time to get in touch with us. 

    Sorry to see this is happening. 

    Could you let us know the type of device you are using and we will escalate to our Support Team for you? 

    Many thanks,
    Alison


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    #3
    The Continental Op
    Registered Users Posts: 6,283 ✭✭✭The Continental Op


    Bank of Ireland Reps wrote: »
    Hi The Continental Op

    Thanks for taking the time to get in touch with us. 

    Sorry to see this is happening. 

    Could you let us know the type of device you are using and we will escalate to our Support Team for you? 

    Many thanks,
    Alison
    Thanks its working again now but something was up because I couldn't get a balance from a BoI atm this morning when I paid money in and then when I came home about an hour later there were issues with my banking 365online balance. As I said after logging on for the 3rd time all the information I needed showed up. I use the PSK and another issue I have had is having to cancel a login a couple of times because the system tried to log me in as if I had a mobile phone. 

    Wake me up when it's all over.



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    #4
    [Deleted User]
    Posts: 14,344 ✭✭✭✭ [Deleted User]


    Not working for me, at the moment (Samsung A50). "Error communicating with the server" despite my internet working fine on any other app I tried.

    Also can't log in with my computer because i need to very my login using my phone. :rolleyes:


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    #5
    rubberdungeon
    Registered Users Posts: 606 ✭✭✭rubberdungeon


    I can’t log in via the app on my phone either, page opens buts it’s all greyed out.


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    #6
    Telly
    Registered Users Posts: 520 ✭✭✭Telly


    Down for me too 


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    #7
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Deleted User wrote: »
    Not working for me, at the moment (Samsung A50). "Error communicating with the server" despite my internet working fine on any other app I tried.

    Also can't log in with my computer because i need to very my login using my phone. :rolleyes:
    Hi KKV, thanks for your post here on Boards.ie. 

    We appreciate you raising this with us here. Please be assured that this has been flagged with our support team who currently looking into this in order to have this resolved as soon as possible. 

    Apologies for the inconvenience caused. 

    Thanks, Eve 


  • Options
    #8
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi all, thanks for reaching out to us here on Boards.ie. 

    Please be assured that this has been raised with our support team who are currently looking in to this in order to have it resolved as soon as possible. 

    Apologies for the inconvenience caused. 

    Thanks, Eve 


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    #9
    flat6
    Registered Users Posts: 64 ✭✭flat6


    Also me: getting "your request could not completed at this time, please try again later"


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    #10
    K.Flyer
    Registered Users Posts: 8,565 ✭✭✭K.Flyer


    It's still off!!!

    Why can Bank of Ireland not re-instate the old original 3 stage verification 365 sign in on their website?
    I believe it to be more secure than the app.

    At least have it available for times when this nonsense happens..


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    #11
    Wheeker
    Registered Users Posts: 251 ✭✭Wheeker


    Business Online: Payment Run today & I can't select currency in payments nor can I enter IBAN in Add Payee! Nightmare!


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    #12
    Poncke
    Registered Users Posts: 955 ✭✭✭Poncke


    App is just showing a white screen, so yes its down, I am sure they will deny this, everything is rosy. 


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    #13
    The Continental Op
    Registered Users Posts: 6,283 ✭✭✭The Continental Op


    Poncke wrote: »
    App is just showing a white screen, so yes its down, I am sure they will deny this, everything is rosy. 
    I thought I might have been a bit hasty when I posted when it wasn't working this morning but at least getting a date and time down gives an indication of when it started to go wrong. I'd say the problems started earlier though as even a BoI atm couldn't give me a balance this morning at about 9:30.

    Wake me up when it's all over.



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    #14
    ulster
    Registered Users Posts: 209 ✭✭ulster


    Yeah 365 app won't work for me either.

    "The web page at https://mobile.365online.com/Digital/servletcont...

    could not be loaded because:

    net::ERR_HTTP_RESPONSE_CODE_FAILURE"


  • Options
    #15
    Irish Steve
    Moderators, Motoring & Transport Moderators Posts: 6,521 Mod ✭✭✭✭Irish Steve


    OK, as I said to another supplier today, enough is enough.

    My Mobile banking app is saying it can't communicate with the server because there's no internet connection. WRONG, completely WRONG, as I am connected to the internet,  and I have just checked again, both my Wifi AND mobile network service are alive and working on my mobile, but clearly from the number of posts in this thread, the 130 specialist IT people that BOI are planning to recruit are desperately needed yesterday, good luck on finding people prepared to get involved with the absolute shambles that is your on line system at the moment. Between a nightmare combination of real time and batch processing that goes back to the days of IBM mainframe systems, with all the attendant problems that causes, and programmers who can make code sort of work, but don't have a clue how to write a user friendly interface that doesn't require 10 minutes of nightmare trying to log in, any specialist getting involved with that swamp would be needed a mightly big financial incentive to get involved with it.

    Even more damning is that because the mobile won't work, it's no longer possible to use my laptop, despite the fact that the internet connection to it is perfect, that's what's sending this message.

    Probably has a lot to do with the fact that it's a bank holiday weekend, so most of the specialists baled out early, and getting someone back at this time on a Friday is going to be very hard to do, so that effectively means it will probably be Tuesday before things get sorted out again.

    I spent close on 40 years working on banking and finance related on line systems, to say I am underwhelmed by the recent performance of BOI would be putting it mildly, the big problem being that there's very little real alternative any more.

    And just to be clear, this is not aimed at the people providing support on Boards, you've got one of the most thankless tasks going, as you're at the sharp end of all the problems, and don't have the power to give managers at higher levels the massive kick that they deserve for rolling out software that was very much not ready for real time live processing.

    Shore, if it was easy, everybody would be doin it.😁



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    #16
    minibear
    Registered Users Posts: 292 ✭✭minibear


    I'm having the same problems with the white screen and then eventually i get in and am trying to send a payment but i keep getting the message that it can't complete the transaction at this time. Does that mean that my attempts will be completed later without my intervention? Ridiculous service from the beginning since the app was updated. and why is it rushed to A&E every Sunday for "scheduled maintenance" ? It really doesn't inspire any confidence in the bank but that isn't surprising either. 


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    #17
    waxmelts2000
    Registered Users Posts: 603 ✭✭✭waxmelts2000


    Same here app not working , nothing on twitter about it, not sure is there any point in DM them , I'll try anyway


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    #18
    michaelheno
    Registered Users Posts: 165 ✭✭michaelheno


    Yep app down loading to a white screen happening all day


  • Options
    #19
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Wheeker wrote: »
    Business Online: Payment Run today & I can't select currency in payments nor can I enter IBAN in Add Payee! Nightmare!
    Hi There,

    Thanks for getting in touch with us here today. We are very sorry for any inconvenience caused. Please be assured that Sepa payments customers will be able to submit via SDMT(same day) on Business Online on Tuesday and we will waive the associated fees for this payment type. 

    Thanks Jen


  • Options
    #20
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi All,

    Thanks for getting in touch with us here on Boards. We are aware that a number of customers have been experiencing difficulties today. We can assure you that we are working to resolve this as quickly as we can. We apologise for any inconvenience caused today and as soon as we have an update on this we will come back to you here.

    Thanks jen


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    #21
    ulster
    Registered Users Posts: 209 ✭✭ulster


    Would it be possible for BOI to switch back to the web client, and ditch the app.

    The 365 website was always very stable. Gosh, I used it for years and never seen any issues with it.


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    #22
    K.Flyer
    Registered Users Posts: 8,565 ✭✭✭K.Flyer


    This is getting ridiculous..

    It came back and is gone again..

    All the money BoI got in bailouts, saving money by closing banks, upping bank fees and they still have monkeys looking after their online access.


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    #23
    rubberdungeon
    Registered Users Posts: 606 ✭✭✭rubberdungeon


    Gone again for me, been trying to log in for the last hour


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    #24
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hi all,

    Thanks for getting back to us and we're sorry to hear that you continued to experience difficulty logging in. You should be able to log in on the app and desktop again now. we apologise for any inconvenience caused.

    Thanks,
    Richard


  • Options
    #25
    dpforce
    Registered Users Posts: 28 ✭dpforce


    Solution that worked for me - reinstall app. 


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    #26
    betarayjay
    Registered Users Posts: 24 ✭betarayjay


    dpforce wrote: »
    Solution that worked for me - reinstall app. 
    yeah when it comes to money peoples forget stuff like these things called updates rofl the app was updated last week and was getting a white screen .... uninstall then reinstall and log in ..... done like nothing was ever wrong


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    #27
    The Continental Op
    Registered Users Posts: 6,283 ✭✭✭The Continental Op


    betarayjay wrote: »
    dpforce wrote: »
    Solution that worked for me - reinstall app. 
    yeah when it comes to money peoples forget stuff like these things called updates rofl the app was updated last week and was getting a white screen .... uninstall then reinstall and log in ..... done like nothing was ever wrong
    Different problem and nothing to do with BoI online banking not working 30/04/21 . I'm not using the app.

    Wake me up when it's all over.



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    #28
    betarayjay
    Registered Users Posts: 24 ✭betarayjay


    The Continental Op wrote: »
    betarayjay wrote: »
    dpforce wrote: »
    Solution that worked for me - reinstall app. 
    yeah when it comes to money peoples forget stuff like these things called updates rofl the app was updated last week and was getting a white screen .... uninstall then reinstall and log in ..... done like nothing was ever wrong
    Different problem and nothing to do with BoI online banking not working 30/04/21 . I'm not using the app.
    yeah seems to be few different problems within the thread obv 2 previous posts r in regards to the app getting a white screen


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