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Delays with bills being issued

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  • 21-12-2020 6:32pm
    #1
    Dempo1
    Registered Users Posts: 26,934 ✭✭✭✭


    Hi, just wondering is there a delay in iss bills. My online account initially said bill will be issued on the 14th December, now its saying will be issued shortly, it's definitely later than normal, went on chat to be told Bill is being generated currently, this is well over a week later than normal.

    Is maith an scáthán súil charad.




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    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Dempo1,

    Thanks for getting in touch.

    There does appear to be a delay for the billing in your locality. It can happen on occasion.

    It may be because of COVID-19 restrictions causing a back-log in this case.

    If you require a payment plan, do get in touch with us by private message here when you receive the bill (in the message, confirm the Electric Ireland account number, name, address, telephone number on the account, and state that you are the account-holder).

    Kind regards,
    Una


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    #3
    Dempo1
    Registered Users Posts: 26,934 ✭✭✭✭Dempo1


    Electric Ireland: Una wrote: »
    Hi Dempo1,

    Thanks for getting in touch.

    There does appear to be a delay for the billing in your locality. It can happen on occasion.

    It may be because of COVID-19 restrictions causing a back-log in this case.

    If you require a payment plan, do get in touch with us by private message here when you receive the bill (in the message, confirm the Electric Ireland account number, name, address, telephone number on the account, and state that you are the account-holder).

    Kind regards,
    Una

    Thanks Una, when you say area, I'm referring to my online account? I'm in Laois, I don't get paper bills. I'm just hoping to get bill and pay it before Christmas

    Is maith an scáthán súil charad.




  • Options
    #4
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Dempo1,

    It relates to the meters being read or estimates calculated, rather than the posting of bills.

    ESB Networks read the meters or calculate estimates, and send either to the billing companies.

    You should be receiving your bill shortly if the system shows it is processing.

    Kind regards,
    Una


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    #5
    Dempo1
    Registered Users Posts: 26,934 ✭✭✭✭Dempo1


    Electric Ireland: Una wrote: »
    Hi Dempo1,

    It relates to the meters being read or estimates calculated, rather than the posting of bills.

    ESB Networks read the meters or calculate estimates, and send either to the billing companies.

    You should be receiving your bill shortly if the system shows it is processing.

    Kind regards,
    Una

    Ah, I see, thanks Una and happy Christmas :)

    Is maith an scáthán súil charad.




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    #6
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    You are very welcome Dempo1 - and same to you, many thanks!

    Kind regards,
    Una


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