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  • 19-11-2020 12:09pm
    #1
    shalom
    Registered Users Posts: 195 ✭✭


    xxxx.
    <snip>


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    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi there,

    We must advise you that Credit Control are the department to contact regarding your query - we cannot arrange a call-back, if you contact them on 1850 504 021.

    Una


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    #3
    shalom
    Registered Users Posts: 195 ✭✭shalom


    Dear Una,


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    #4
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Mary,

    We can send them a request but they won't see it today. If we could arrange a call-back sooner, we assure you we would.

    During the current public health restrictions, Electric Ireland are not disconnecting customers for non payment - that letter seems to be automated.

    We can view the account if you send us a private message confirming the Electric Ireland account number, name, address, telephone number on the account, and state in the message for GDPR (Data Protection) that you are the account-holder.

    Alternatively, contact Credit Control by email on creditcontrol@electricireland.ie or their telephone lines are open until 8pm Monday to Friday, and on Saturday mornings.

    Kind regards,
    Una


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    #5
    shalom
    Registered Users Posts: 195 ✭✭shalom


    Electric Ireland: Una wrote: »
    Hi Mary,



    Kind regards,
    Una
    Thanks Una for your help 


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