Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Complaint

Options
  • 05-09-2019 7:01pm
    #1
    hargadou
    Registered Users Posts: 1 ✭


    Hi. I sent an email to your service department on the 12th August, again on August 16th and lastly on August 28th. I have yet to hear from anyone in relation to my complaint except a generic email saying my email was being forwarded and someone would contact me shortly. I would like to know when my complaint will be dealt with. If its not dealt with shortly I will be taking the matter further.


Comments

  • Options
    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi hargadou,

    Sorry to read of your unhappiness with your customer experience.

    To advise, we require the account details, if you private message us the Electric Ireland account number, name, address, telephone number and state that you are the account-holder.

    We will respond as soon as possible.

    Thanks,
    Una


Advertisement