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Incorrectly charged early exit fee

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  • 07-03-2019 7:36am
    #1
    Pininfarina
    Registered Users Posts: 90 ✭✭


    I was an Electric Ireland customer for 12 months. My first bill with Electric Ireland indicated that the billing period began on 21 Feb 2018, indicating that I would be out of contract on 22 Feb 2019.

    Per the terms and conditions: "If you cease to take electricity from Electric Ireland within 12 months of signing up, we will apply a €50 (incl. VAT) exit fee to your electricity account."

    On 25 Feb 2019, I switched to another provider. Now Electric Ireland are attempting to charge an early exit fee.

    How can this be when I am outside the 12 month period?


Comments

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    #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi Pininfarina, 

    We are very sorry to read this.

    Please send us a private message for us to look into this for you.

    For account security, we need you to please confirm the following details for us:

    - Your full name
    - Your account number
    - The first line of your address
    - Your contact number
    - Confirmation you are the account holder (Yes/No)

    We can then look into your query for you.

    Thanks, 
    Aoife


  • Options
    #3
    cloughy
    Registered Users Posts: 180 ✭✭cloughy


    Electric Ireland: Aoife wrote: »
    Hi Pininfarina, 

    We are very sorry to read this.

    Please send us a private message for us to look into this for you.

    For account security, we need you to please confirm the following details for us:

    - Your full name
    - Your account number
    - The first line of your address
    - Your contact number
    - Confirmation you are the account holder (Yes/No)

    We can then look into your query for you.

    Thanks, 
    Aoife
    likewise, I joined 1st march 2018 via Bonkers.ie, have the email to say switch in progress, and I can see from my 1st bill the period is from 6th March 2018, so on the 27th Feb looked to start the switching process as was told by EI that a switch would take 10-14 days (when I rang in Feb to see what new rates were), but see an early exit fee was applied to my account on the 5th March, so if this is the case then if my first bill said it started on 6th March, when am I out of contract 5th March or 6th March ?

    this is very efficient to complete the switch, is it because you knew the 12mts were nearing an end, I would have thought that process to get meter reading confirmed, and all the paperwork in place would have taken longer than a week. 

    Can you please PM me to investigate and see if the exit fee should have been applied.


  • Options
    #4
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi cloughy,

    We have replied to your PM.

    Best regards,
    Una


  • Options
    #5
    cloughy
    Registered Users Posts: 180 ✭✭cloughy


    Electric Ireland: Una wrote: »
    Hi cloughy,

    We have replied to your PM.

    Best regards,
    Una
    Have replied Una.


  • Options
    #6
    Pininfarina
    Registered Users Posts: 90 ✭✭Pininfarina


    Electric Ireland: Aoife wrote: »
    Hi Pininfarina, 

    We are very sorry to read this.

    Please send us a private message for us to look into this for you.

    For account security, we need you to please confirm the following details for us:

    - Your full name
    - Your account number
    - The first line of your address
    - Your contact number
    - Confirmation you are the account holder (Yes/No)

    We can then look into your query for you.

    Thanks, 
    Aoife
    PM sent.

    Thanks.


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  • Options
    #7
    cloughy
    Registered Users Posts: 180 ✭✭cloughy


    thanks Una for the speedy resolution of the above, 


  • Options
    #8
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    You are very welcome, cloughy - we're happy to assist. :)

    Best regards,
    Una


  • Options
    #9
    poeticjustice
    Registered Users Posts: 159 ✭✭poeticjustice


    Hi Una. 

    I think the same thing has happened to me too.

    DM sent. Could you check it out for me please?

    Thanks 


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