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Connecting to a different Exchange\Cabinet

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  • 19-02-2019 3:38pm
    #1
    ArtyM
    Registered Users Posts: 1,878 ✭✭✭


    Hi
    Our business is in a large Industrial estate. Less than 10 meters from our front door is a fibre cabinet.
    On more than one occasion in the past we have tried to get decent broadband (currently approx 5Mb) and each time and order was approved and placed for fibre.
    However when the KN engineers arrived they checked the cabinet and said we are not connected into it so they could not give us a supply.
    Is there any way to arrange for a new connection to be obtained, one which connects us to an appropriate cabinet\Exchange?
    Going through the standard channels does not seem to get us anywhere, so I hope that you can help or at least point us to whatever dept could facilitate this.


    Let me know if you need Account/Location details

    Thank you


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  • Options
    #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    ArtyM wrote: »
    Hi
    Our business is in a large Industrial estate. Less than 10 meters from our front door is a fibre cabinet.
    On more than one occasion in the past we have tried to get decent broadband (currently approx 5Mb) and each time and order was approved and placed for fibre.
    However when the KN engineers arrived they checked the cabinet and said we are not connected into it so they could not give us a supply.
    Is there any way to arrange for a new connection to be obtained, one which connects us to an appropriate cabinet\Exchange?
    Going through the standard channels does not seem to get us anywhere, so I hope that you can help or at least point us to whatever dept could facilitate this.


    Let me know if you need Account/Location details

    Thank you
    Hi ArtyM

    You would need to email FibrePower@openeir.ie and explain the situation to them.  They may be able to assist you. 

    Many thanks

    ~Linzi


  • Options
    #3
    ArtyM
    Registered Users Posts: 1,878 ✭✭✭ArtyM


    Ok, Have sent them an email
    Hopefully will get a positive reply
    Thank you
    eir: Linzi wrote: »
    ArtyM wrote: »
    Hi
    Our business is in a large Industrial estate. Less than 10 meters from our front door is a fibre cabinet.
    On more than one occasion in the past we have tried to get decent broadband (currently approx 5Mb) and each time and order was approved and placed for fibre.
    However when the KN engineers arrived they checked the cabinet and said we are not connected into it so they could not give us a supply.
    Is there any way to arrange for a new connection to be obtained, one which connects us to an appropriate cabinet\Exchange?
    Going through the standard channels does not seem to get us anywhere, so I hope that you can help or at least point us to whatever dept could facilitate this.


    Let me know if you need Account/Location details

    Thank you
    Hi ArtyM

    You would need to email FibrePower@openeir.ie and explain the situation to them.  They may be able to assist you. 

    Many thanks

    ~LinziOk, 


  • Options
    #4
    fritzelly
    Registered Users Posts: 17,307 ✭✭✭✭fritzelly


    You have pretty much zero chance of getting a line moved
    Other option is order a new line and hope it gets attached to the cabinet.


  • Options
    #5
    ArtyM
    Registered Users Posts: 1,878 ✭✭✭ArtyM


    fritzelly wrote: »
    You have pretty much zero chance of getting a line moved
    Other option is order a new line and hope it gets attached to the cabinet.
    Thanks Fritzelly
    Tried the new line order before and always got connected to an unsuitable cabinet
    It was a case of 'yes we can do that',  'sure, we can do that, then the Engineer would come out and say 'No, we cant do that'.


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