AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

whiterebel · 26-01-2021 12:06am

You gave them the seller's invoice. An Post can only clear goods on the value the invoice shows. Not up to them to remove VAT. That is now a non EU charge,

TimHorton · 26-01-2021 8:02am

No Delay here for my US Item

26 January 2021 06:21

Your post is out for delivery ATHLONE D.S.U., CO WESTMEATH

24 January 2021 22:05

Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

24 January 2021 21:38

We have your post in DUBLIN PARCEL HUB, DUBLIN 12

18 January 2021 08:13

Your post has left An Post NEW JERSEY 07726, UNITED STATES OF AMERICA

18 January 2021 08:13

Your delivery has left our handling partner in NEW JERSEY 07726, UNITED STATES OF AMERICA

16 January 2021 14:05

We have your post in NEW JERSEY 07726, UNITED STATES OF AMERICA

reni10 · 26-01-2021 8:48am

Has anyone been successful in getting the VAT charges cancelled for an item under €22 when they have sent you a bill?

I emailed the ecommquery address previously quoted in this thread but nothing back!

If I pay the charges then the charges and addresspal fee will be even more then the price of the actual item!
Ridiculous!

The_Conductor · 26-01-2021 9:03am

TimHorton wrote: »

No Delay here for my US Item

You got lucky.
I'm guessing your item had no VAT/Customs due on it.
All AP items with vat and/or customs- are bouncing around Greenogue.

My item is still at:

22 January 2021 11:58

Your delivery has been sorted in STORAGE WAREHOUSE, DUBLIN

Last scan was on Friday.

An Post has to do something about the Greenogue mess- its destroying anyone's intention of ever using Address Pal ever again at this rate.

TimHorton · 26-01-2021 9:17am

The_Conductor wrote: »

You got lucky.
I'm guessing your item had no VAT/Customs due on it.
All AP items with vat and/or customs- are bouncing around Greenogue.

My item is still at:

22 January 2021 11:58

Your delivery has been sorted in STORAGE WAREHOUSE, DUBLIN

Last scan was on Friday.

An Post has to do something about the Greenogue mess- its destroying anyone's intention of ever using Address Pal ever again at this rate.

My Item did have charges and I paid them last week , As you say I got lucky. BTW The parcel has just been delivered , It contains 3 items that would have cost over 1200 euro here , I paid 345 euro , Shipping cost 41.99 euro and the customs 29 euro so all in all an amazing bargain and I would have missed out if Addresspal was not available.

Maidhci · 26-01-2021 11:10am

Rewired wrote: »

Yeah, that's basically it. Had to re-enter my card details for VAT + handling fees for UK AP item this week.

Interesting - could I ask if you had already updated your AP account with the now required credit card number? Perhaps your order was placed in December before the new requirements became effective and therefore AP processed it as part of the backlog?

The reason for my questions are that I have an AP account (without credit card details) was a reasonably frequent user etc. but did not update my credit card details due to reservations about having my cc details available to AP etc. etc. Apologies for the questions but I am wondering if AP still process deliveries without credit card details being recorded in the account. It would be ideal for me to continue as before and receive notification and link, similar to your situation, in order to pay the specific amount relating to a particular delivery. Thanks in advance.

Rewired · 26-01-2021 11:19am

Maidhci wrote: »

Interesting - could I ask if you had already updated your AP account with the now required credit card number? Perhaps your order was placed in December before the new requirements became effective and therefore AP processed it as part of the backlog?

Card details were already on file for AP US delivery charges.

pancyk · 26-01-2021 11:56am

Hi,

Just want to share my situation on recent shopping in UK with AddressPal delivery to ROI.

MOD - SNIP. Check the Charter and relevant warning posts in thread before you post again.

Customs Value: € 59.38
Customs Reference Number: 21IEDUB53XXX0116R0
Tracking ID Number: LE00787XXX5IE
Date: 25/01/2021

Import Duty: € 0.00
Excise Duty: € 0.00
VAT: € 12.46
An Post Fee: € 3.50

Total to be Paid: € 15.96
Pay by Date: 18/02/2021

So charges on 59,39eur order are about 25% plus 6,5eur delivery

Hope that anPost will open FrenchPal or GermanPal ..., buying in UK with AddressPal is not a bargain anymore

el Fenomeno · 26-01-2021 2:56pm

BoboDub wrote: »

Ii guess my concern here, and it's common to yours, is that these are saturday deliveries. I am a bit concerned that if theres no one there to collect on saturday, what happens? For domestic post generally USPS dont hang around too long if undelivered, similar to most domestic post

Have you escalated yours as a query?

Just to follow up on this - I don't know if you've had any update lately - but anyway here's what happened with mine.

USPS was never marked as delivered. Last update I had was "Awaiting Delivery Scan" on 3 January.

The package finally showed up on my AddressPal account on 12 January (the USPS tracking never updated and still shows "Awaiting Delivery Scan" as we speak).

It was delivered to Kilkenny today.

DessieJames · 26-01-2021 4:22pm

still no response from thsat an post customs query :rolleyes:

still nothing from parcel motel or anything so i assume they are all gone for good.

el Fenomeno · 26-01-2021 7:33pm

Does anyone else find this online customs and/or VAT payment tool to be incredibly buggy and unresponsive?

It's borderline unusable for me most of the time.
Throws back different errors each time, timeouts when trying to verify card etc.

Don't know how they've got it so wrong.

SqueakyKneecap · 26-01-2021 9:09pm

el Fenomeno wrote: »

Does anyone else find this online customs and/or VAT payment tool to be incredibly buggy and unresponsive?

It's borderline unusable for me most of the time.
Throws back different errors each time, timeouts when trying to verify card etc.

Don't know how they've got it so wrong.

Trying to pay now and getting "service unavailable". I see this was an issue since yesterday by doing a quick twitter search too.

Beric Dondarrion · 26-01-2021 9:51pm

Have used addresspal for the first time since Brexit. Purchased an item that cost less than €45.

Received an email today saying my item had been received and €6.50 charged to my card. I fully expected the item to be delivered with the minimum of fuss.

Received an SMS tonight saying my item was being held until customs charges of €34.65 are paid. The breakdown of the charges shows the item as being valued at €149.16!

I'm getting a sinking feeling here, I dint know where they're getting their figures from but I have PayPal, ebay and credit card receipts that show the amount I paid.

Anyone encountered anything like this recently and how did it get resolved?

Quackster · 26-01-2021 10:19pm

If you read back through the thread, you'll see this has been an ongoing issue all month.

whiterebel · 26-01-2021 10:21pm

Quite a few going by the last few pages.

paulie1983 · 26-01-2021 10:27pm

Beric Dondarrion wrote: »

Have used addresspal for the first time since Brexit. Purchased an item that cost less than €45.

Received an email today saying my item had been received and €6.50 charged to my card. I fully expected the item to be delivered with the minimum of fuss.

Received an SMS tonight saying my item was being held until customs charges of €34.65 are paid. The breakdown of the charges shows the item as being valued at €149.16!

I'm getting a sinking feeling here, I dint know where they're getting their figures from but I have PayPal, ebay and credit card receipts that show the amount I paid.

Anyone encountered anything like this recently and how did it get resolved?

Yeah but a week later no reply from them I'm guessing they are busy but seems to be allot of guessing the value of items.

Beric Dondarrion · 26-01-2021 10:40pm

paulie1983 wrote: »

Yeah but a week later no reply from them I'm guessing they are busy but seems to be allot of guessing the value of items.

Looks to be the case. I've read back through the thread and emailed the ecommchargequery@anpost.ie address now too.

Will see what happens.
Cheers

Car99 · 26-01-2021 11:27pm

Buy nothing from the UK until all this is sorted out unless it sold by a company registered for Irish Vat.

Oat23 · 26-01-2021 11:48pm

Got caught for customs with AddressPal tonight as I didn't realise the €6 minimum collection fee was gone. They caught me for a declared value of €17.95 (which is spot on. Either a good guess of they looked up the price on Amazon) + €6.50 AP fee so it ended up costing me €8.54 (€5.04 VAT for Revenue & €3.50 for An Post).

The portal for paying online was flawless though. Took 30 seconds and only one attempt to pay. Maybe there are only issues with it during the day and it's better to try at night when it's less busy?

cena · 26-01-2021 11:51pm

paulie1983 wrote: »

Yeah but a week later no reply from them I'm guessing they are busy but seems to be allot of guessing the value of items.

This whole Brexit is going to ruin Ireland

brainiac · 27-01-2021 12:47am

They're annoying inconsistent it seems.

I had one order worth £48 that shipped on the 17th, was checked in and charged promptly (19th) and arrived with no customs fees at all on the 25th (likely got lucky).

Another order though worth £29 that arrived with them on the 8th wasn't checked in until the 19th, moved slowly to the Dublin Hub and then only this morning got moved to the "Storage Warehouse". Haven't received the customs notice yet so hopefully that at least comes soon to get it over with.

bb12 · 27-01-2021 1:00am

ordered online from a uk retailer on the 19th. item was delivered to addresspal on the 20th(complete with photo of drop off by the courier). am expecting fees of about €32 from addresspal but have heard nothing from them yet.

considering amazon have taken away a lot of their parcels from anpost, i would have thought they'd be a bit quicker at this stage

nialler1978 · 27-01-2021 3:17am

Oat23 wrote: »

Got caught for customs with AddressPal tonight as I didn't realise the €6 minimum collection fee was gone. They caught me for a declared value of €17.95 (which is spot on. Either a good guess of they looked up the price on Amazon) + €6.50 AP fee so it ended up costing me €8.54 (€5.04 VAT for Revenue & €3.50 for An Post).

The portal for paying online was flawless though. Took 30 seconds and only one attempt to pay. Maybe there are only issues with it during the day and it's better to try at night when it's less busy?

Revenue are the most efficient branch of government in this country, provided it is payment. It is the one thing that we can do perfectly and execute with precision, it is instant and is monitored closely. We get this so right, but nothing else.

or maybe the TV licence, which is essentially revenue.

this whole mess with addresspal is our doing, the UK have our VAT and dont give a toss. We are causing all of this (we, as in our chancellor to stick it back to the UK, what wonderful negotiators we had with Coveney, another "Blinder").

TimHorton · 27-01-2021 8:37am

Car99 wrote: »

Buy nothing from the UK until all this is sorted out unless it sold by a company registered for Irish Vat.

So what are you expecting UK Business to do for the tiny ROI Market?

dubrov · 27-01-2021 9:36am

In fairness, it will end up costing the UK. I can't see me buying anything else from there unless the company handles ROI VAT like Amazon do

BoboDub · 27-01-2021 10:53am

el Fenomeno wrote: »

Just to follow up on this - I don't know if you've had any update lately - but anyway here's what happened with mine.

USPS was never marked as delivered. Last update I had was "Awaiting Delivery Scan" on 3 January.

The package finally showed up on my AddressPal account on 12 January (the USPS tracking never updated and still shows "Awaiting Delivery Scan" as we speak).

It was delivered to Kilkenny today.

Thabks - yes I got something similar notified to me yesterday - usps never updated, I never received a notification from AP that the parcel had been received in NY, but I got a message yesterday saying it had been received in ireland and was due for delivery in the next 3 days.

Bizarre stuff.

So the net effect is I got my uk package eventually, my 2 us packages seem to be en route.

It may all work out in the wash but there are huge improvements needed if AP is to be come a viable option. No one minds paying charges if the service is good (particularly query management) and the charges are accurate.

Its whether they can retain business long enough to implement the necessary changes to reach those targets for the public in general that is the big question.

Funnily enough I actually believe there would have been this big a mess (or at least maybe a slightly smaller but still big mess) even if there was no covid. Not much you can say that about these days!!!!

Oat23 · 27-01-2021 12:14pm

nialler1978 wrote: »

Revenue are the most efficient branch of government in this country, provided it is payment. It is the one thing that we can do perfectly and execute with precision, it is instant and is monitored closely. We get this so right, but nothing else.

It is An Post you pay though, not Revenue. AP collect it for Revenue and a lot of people are having problems with the payment portal not working.

surfin_shoes · 27-01-2021 12:45pm

Finally got an AP tracking number this morning, Royal Mail delivered it to the beacon a week ago, will see how long the journey takes now...

Car99 · 27-01-2021 1:43pm

TimHorton wrote: »

So what are you expecting UK Business to do for the tiny ROI Market?

Tim I'm expecting nothing from the UK with regards to Ireland , what I'm saying is until the new systems are running smoothly and you can accurately know the end cost of an item you are purchasing you should buy nothing from the UK. It's not worth the delay or hassle at the moment to MAYBE save a few euro.

Car99 · 27-01-2021 1:49pm

My US Addresspal arrived in AP NJ on 6 Jan was processed 14 days after arrival. I now have a tracking number. Just a bit of info to let anyone waiting know the current situation.

Spocker · 27-01-2021 2:22pm

Car99 wrote: »

My US Addresspal arrived in AP NJ on 6 Jan was processed 14 days after arrival. I now have a tracking number. Just a bit of info to let anyone waiting know the current situation.

Was it "Delivered to Agent" to agent by any chance? Thats what I see on my USPS parcel tracking that was delivered on the 19th Jan

TimHorton · 27-01-2021 2:41pm

Car99 wrote: »

My US Addresspal arrived in AP NJ on 6 Jan was processed 14 days after arrival. I now have a tracking number. Just a bit of info to let anyone waiting know the current situation.

I got lucky I think ,

My Parcel was delivered by Fedex on Jan 11

26 January 2021 07:44

We delivered your post ATHLONE D.S.U., CO WESTMEATH

26 January 2021 06:21

Your post is out for delivery ATHLONE D.S.U., CO WESTMEATH

24 January 2021 22:05

Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

24 January 2021 21:38

We have your post in DUBLIN PARCEL HUB, DUBLIN 12

18 January 2021 08:13

Your post has left An Post NEW JERSEY 07726, UNITED STATES OF AMERICA

18 January 2021 08:13

Your delivery has left our handling partner in NEW JERSEY 07726, UNITED STATES OF AMERICA

16 January 2021 14:05

We have your post in NEW JERSEY 07726, UNITED STATES OF AMERICA

Beric Dondarrion · 27-01-2021 3:35pm

So I rang AddressPal today and spoke to one of the customer service representatives. I was told that they have nothing to do with the customs charges applied to deliveries after they process them.

When pushed a bit more about how they process items now I was told that if a package arrives without an invoice attached to the outside they have to "jump on the web and see roughly how much the item is worth".....this is the basis of their entire approach to valuing an item? FFS! How about emailing the recipient and asking for an invoice or proof off payment (like they have done in the past with US Addresspal shipments).

Also told to email ecommchargequery@anpost.ie.......

TimHorton · 27-01-2021 4:01pm

Beric Dondarrion wrote: »

So I rang AddressPal today and spoke to one of the customer service representatives. I was told that they have nothing to do with the customs charges applied to deliveries after they process them.

When pushed a bit more about how they process items now I was told that if a package arrives without an invoice attached to the outside they have to "jump on the web and see roughly how much the item is worth".....this is the basis of their entire approach to valuing an item? FFS! How about emailing the recipient and asking for an invoice or proof off payment (like they have done in the past with US Addresspal shipments).

Also told to email ecommchargequery@anpost.ie.......

No complaints here , The valued my 400 dollar item that was discounted in error from 700 dollars at 100 dollars (Customs Charge was less than 30 euro) , The same tools here are 1200 euro + .....

BoboDub · 27-01-2021 4:42pm

Beric Dondarrion wrote: »

So I rang AddressPal today and spoke to one of the customer service representatives. I was told that they have nothing to do with the customs charges applied to deliveries after they process them.

When pushed a bit more about how they process items now I was told that if a package arrives without an invoice attached to the outside they have to "jump on the web and see roughly how much the item is worth".....this is the basis of their entire approach to valuing an item? FFS! How about emailing the recipient and asking for an invoice or proof off payment (like they have done in the past with US Addresspal shipments).

Also told to email ecommchargequery@anpost.ie.......

You'll see countless examples of this in the previous 300pages of this thread.

The process is broken from a customer service perspective. If you've got more than one thing coming at one time, you have no way of know when it lands what it is, as they dont gove the original tracking number, and therefore you have no way to challenge ge the potential value effectively or proactively.

It's almost the antithesis of how you would design an end to end process to manage this for a normal retail end customer base.

At this stage until they fundamentally change the interaction process and their customer engagement protocols, I'd only be using it for things I could afford to lose / abandon if anything goes wrong and it's too mich hassle or stress to sort.

TimHorton · 27-01-2021 4:46pm

BoboDub wrote: »

You'll see countless examples of this in the previous 300pages of this thread.

The process is broken from a customer service perspective. If you've got more than one thing coming at one time, you have no way of know when it lands what it is, as they dont gove the original tracking number, and therefore you have no way to challenge ge the potential value effectively or proactively.

It's almost the antithesis of how you would design an end to end process to manage this for a normal retail end customer base.

At this stage until they fundamentally change the interaction process and their customer engagement protocols, I'd only be using it for things I could afford to lose / abandon if anything goes wrong and it's too mich hassle or stress to sort.

I had 4 items on the go and knew exactly what was what , I have no complaints whatsoever , I think you are overreacting , Brexit/Covid etc have a lot to do with it. I had over 250 Parcel Motel pickups and was sad to see it go , If Addresspal ceases what are your options ????

Car99 · 27-01-2021 4:56pm

Spocker wrote: »

Was it "Delivered to Agent" to agent by any chance? Thats what I see on my USPS parcel tracking that was delivered on the 19th Jan

Yes delivered to agent

Spocker · 27-01-2021 5:12pm

Car99 wrote: »

Yes delivered to agent

I got the email with a tracking number after I posted earlier, so 8 days from delivery to Polar Express to receipt of the first email

Beric Dondarrion · 27-01-2021 5:56pm

TimHorton wrote: »

I had 4 items on the go and knew exactly what was what , I have no complaints whatsoever , I think you are overreacting , Brexit/Covid etc have a lot to do with it. I had over 250 Parcel Motel pickups and was sad to see it go , If Addresspal ceases what are your options ????

Piss poor practice to just assign an arbitrary value to something that arrives especially when they have access to customers' email addresses etc and can clear it up very quickly with some simple communication.

I've used parcel motel for years (over 700 packages sent and collected over the years), Addresspal, not so much, I've mainly used them for deliveries from the US but considering the issues I've now had with both companies I'll be giving buying stuff from the UK a break for a while. Your experiences are obviously more positive which is fair enough but I can only speak as I find and I'm in agreement with other posters that Addresspal's systems seem at best stretched at worst f**ked for now.

TimHorton · 27-01-2021 6:17pm

Beric Dondarrion wrote: »

Piss poor practice to just assign an arbitrary value to something that arrives especially when they have access to customers' email addresses etc and can clear it up very quickly with some simple communication.

I've used parcel motel for years (over 700 packages sent and collected over the years), Addresspal, not so much, I've mainly used them for deliveries from the US but considering the issues I've now had with both companies I'll be giving buying stuff from the UK a break for a while. Your experiences are obviously more positive which is fair enough but I can only speak as I find and I'm in agreement with other posters that Addresspal's systems seem at best stretched at worst f**ked for now.

So there is no alternative, We should be thankful if you ask me.

Beric Dondarrion · 27-01-2021 6:22pm

TimHorton wrote: »

So there is no alternative, We should be thankful if you ask me.

Thankful? Alright, if you say so.

Wilhelm III · 27-01-2021 7:01pm

A question, if somebody would be so kind to answer – can the VAT valuation be challenged, with regards to AddressPal? If for example I paid €32 for something – which I did, and for some reason - these f***ers decided that the item which I paid €32 for including shipping – was not worth €32, but indeed - as if by magic, is now worth €130? Is there anyone I can appeal to?

AmyMay · 27-01-2021 7:14pm

Wilhelm III wrote: »

A question, if somebody would be so kind to answer – can the VAT valuation be challenged, with regards to AddressPal? If for example I paid €32 for something – which I did, and for some reason - these f***ers decided that the item which I paid €32 for including shipping – was not worth €32, but indeed - as if by magic, is now worth €130? Is there anyone I can appeal to?

There’s several posts a few pages back regarding issues such as this one...

Wilhelm III · 27-01-2021 7:23pm

AmyMay wrote: »

There’s several posts a few pages back regarding issues such as this one...

Thank you

amdaley28 · 27-01-2021 8:45pm

Considering all the problems people are having with AddressPal & customs etc I'm amazed that people are still using the service ?

bassy · 27-01-2021 8:48pm

amdaley28 wrote: »

Considering all the problems people are having with AddressPal & customs etc I'm amazed that people are still using the service ?

agree,i have not used it since december and im not going to use it again,feck that and the custom and vat some getting charged on here,no thanks.
brexit has fooked us

Wilhelm III · 27-01-2021 8:57pm

amdaley28 wrote: »

Considering all the problems people are having with AddressPal & customs etc I'm amazed that people are still using the service ?

In my defense - I assumed they would value the item at the cost of the item, which is stated within the receipt. It's like they opened it up and said 'nah, OK - he clearly paid £28 including shipping, it says so right here on the receipt - look, twenty eight English pounds - but... nah - this is clearly worth €130. Stick €130 down on that there Tony, good man...'.

I trusted them to be fair with their valuation, alas - I should not have, nor will not again.

Rewired · 27-01-2021 9:10pm

amdaley28 wrote: »

Considering all the problems people are having with AddressPal & customs etc I'm amazed that people are still using the service ?

Plenty of stuff on Ebay, that I can only get on Ebay.

On the plus side, Ebay Global Shipping is actually starting to look... not so bad now. At least they tell you the damage up front.

Wilhelm III · 27-01-2021 9:17pm

Rewired wrote: »

Plenty of stuff on Ebay, that I can only get on Ebay.

On the plus side, Ebay Global Shipping is actually starting to look... not so bad now. At least they tell you the damage up front.

I was quite a critic of the GSP, but you know what - you're right, it's beginning to look a lot better now!

amdaley28 · 27-01-2021 9:36pm

Rewired wrote: »

Plenty of stuff on Ebay, that I can only get on Ebay.

On the plus side, Ebay Global Shipping is actually starting to look... not so bad now. At least they tell you the damage up front.

Global Shipping is only a money making racket ðŸ™„

AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

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