Illness benefit problems since new form

They replied to me on Twitter and said they'd get someone to call but they still haven't :-(

I got through to them myself as they weren't calling

I spoke to a extremely rude and confrontational woman who couldn't give me an explanation as to why I didn't receive a payment last week, mumbled something about escalating it to another department or supervisor that would take 5 working days while all the while giving me no resolution and justification for leaving me with absolutely no payment.

When she couldn't give me an explanation she mumbled something about them possibly paying me for 2 weeks instead of 1 at the start of my claim last year, that I was in debt for that week, that it's now come to light, and they've taken the payment back.

If this is the case, can they do that? Give me no prior warning, just decide to stop a payment without any notification whatsoever?

For the record I 100% did not receive any double payment, this is something you would remember. Also she saidmy normal payment will resume this Friday so its not as if theres an investigation into my claim- they've just stopped a full week and resumed with the payment

Just seems like they've stopped this payment, with no consideration or notification - obviously we all have bills to pay and living expenses so to just stop a week like this seems ridiculous

ibsupportcc@welfare.ie
Hi guys that's the email address for the call centre ..if you know the name of the person you were talking to , address it to the attention of and it will be sent to that person .
I too was having difficulty where they said they weren't receiving my forms etc. I eventually got through to a lady that gave me that email address and her first name and my claim was dealt with and back payment etc received within 3 working days .

Pay Dirt wrote: »

I got through to them myself as they weren't calling

I spoke to a extremely rude and confrontational woman who couldn't give me an explanation as to why I didn't receive a payment last week, mumbled something about escalating it to another department or supervisor that would take 5 working days while all the while giving me no resolution and justification for leaving me with absolutely no payment.

When she couldn't give me an explanation she mumbled something about them possibly paying me for 2 weeks instead of 1 at the start of my claim last year, that I was in debt for that week, that it's now come to light, and they've taken the payment back.

If this is the case, can they do that? Give me no prior warning, just decide to stop a payment without any notification whatsoever?

For the record I 100% did not receive any double payment, this is something you would remember. Also she saidmy normal payment will resume this Friday so its not as if theres an investigation into my claim- they've just stopped a full week and resumed with the payment

Just seems like they've stopped this payment, with no consideration or notification - obviously we all have bills to pay and living expenses so to just stop a week like this seems ridiculous

That doesn't sound right. I don't think they communicate to each other at all. They messed up my payment many times. Their suggestion was to borrow from family or friends. Then the worst one, Being told i can just eat cornflakes untill my payment comes through.

It's like some of them forget that we are human. I've being paying PRSI since i was 16. You would think it was their own money ffs.

claregal1 wrote: »

Every call is recorded . I know this because I worked in the Revenue Call Centre and calls can and will be played back if you make a complaint. All IT need is your phone number to trace a call .
That's disgraceful customer service....

This wasn't over the phone. This was face to face to a community welfare officer. I do not know how i managed to keep my calm.

I've now had 6 back and forths on Twitter in the last 36 hours with each message being an assurance it's been passed on to the relevant department and I would get a call - still nothing

Pay Dirt wrote: »

Can the CWO pay me?

I heard you now have to make an appointment with them in advanced?

I'm based in Dublin City Centre and the CWO sit daily

See this is the problem. When the IB dept. called me they advised me to go to the CWO to get SWA. They wouldn't give it to me. And being sick it wasn't easy for me to go to their office too.

My local intreo centre just requires you to take a ticket on arrival and wait to be seen. But the last was a wasted journey.

Hi there, I wonder can anyone help because I'm stressed that my money wont come in next week.. So my IB cert runs out on Sunday 1st of March and I was with my doctor last week who told me that he is putting me on another 6 month cert but he has to do it all online now and there is no more actual paper certs to send off anymore?
He asked me to ring into the GP office on tues or wednesday (which I did) to remind him to put the cert through.. I have already received a text from IB telling me that if I am to continue receiving IB that I must send in my next cert by the 2nd of March, but as I mentioned earlier that certs are no longer needed to be sent in?
Maybe its just me and I'm stressing for nothing. Has anyone else dealt with their doctor doing it online and not sending off a cert to IB and how did it go?

splinter65 wrote: »

It’s only for people who have to self isolate for 2 weeks.

Yes. How many people are going to self isolate now i wonder.

My cert has been lost in the post or misplaced in their office. So that is why i did not get payment.
Luckily they called me back quickly and i had already taken pictures of the cert so hope that will do for them.

But i am not sure how quickly this will be put through. All i need now really. Had planned to do normal shopping and by a small present for my Mother as it's her birthday on Sunday but cannot now.

I am f*cked. My stamps run out at the end of this month and they have not processed my new claim yet. Apparently they have lost it. Now with so more applicants i don't know what will happen.

splinter65 wrote: »

What did you claim for?

Invalidity benefit as advised by my GP and citizens advice.

alie wrote: »

Just as a matter of this happening a lot with sent in forms, i now take photos of all documents before i sent them in, you will have to re send everything again, there is a long wait for invalidity pension, I have to claim it in july and was told 4 to 5 months wait, not sure what i have to live on for rest of time.

I will just eat cornflakes as advised by someone before from their staff. I have no idea what to do now.

It's worrying.

When are forthnightly payments commencing? This week?

So it'll be 2 weeks into bank account, nothing next week then another 2 weeks?

Pauliedragon wrote: »

1 week this week. 2 week payment next week is my understanding. I got 1 week yesterday.

Oh ok

Friday is my payday

I only got €63 wtf how can they make a balls up like this at such an important time?

I left my 6 week cert in on Monday 16th March

Jesus

Tweeted them a message there