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Ryanair flight to Spain NOT cancelled but country is on lockdown

  • 16-03-2020 1:11pm
    #1
    greep
    Registered Users Posts: 101 ✭✭


    Ryanair still has not cancelled flights to Spain (at least my flight), but I cannot go there anywhere because of the lockdown by Spanish authorities.

    Since the flight has not been officially cancelled, I cannot request a full refund (no such option on their site).
    Instead, I can only re-book it to a different desitination/date, with no re-booking fee (but will still charge me extra for luggage re-booking...).

    Any idea on how to proceed?
    Ideally, I would like a full refund, but I am afraid that if I don't re-book my flight & if it's not cancelled, I will get nothing OR the dispute might take months before it's resolved....

    I've tried calling them or chatting on their site, but no replies so far...

    Anyone in a similar position?
    Tagged:


«134567

Comments

  • #2
    dobman88
    Registered Users, Registered Users 2 Posts: 6,535 ✭✭✭dobman88


    Just let it go. For the sake of a few quid, you wont even notice that money this time next month and itll be forgotten about.


  • #3
    AnRothar
    Registered Users, Registered Users 2 Posts: 596 ✭✭✭AnRothar


    RYANAIR will not cancel flights for now as there is still traffic.
    Spaniards want to go home an Irish want to come back.

    Until they are instructed to do so by Government decree or similar they will maintain some sort of schedule.

    This way they do NOT have to refund you if you chose not to fly.
    Cynical maybe but....
    Any idea on how to proceed?
    Rebook as close to your scheduled departure date or take the hit.


    Frying pan or fire your choice.


  • #4
    piplip87
    Registered Users, Registered Users 2 Posts: 2,147 ✭✭✭piplip87


    Can you not change the date ? Change it for July or August and hope for the best.


  • #5
    Inquitus
    Registered Users, Registered Users 2 Posts: 13,762 ✭✭✭✭Inquitus


    Aye change it to another time, people have until Midnight Thurs to try and come home if any ex-pats wish too, hence flights will fly both ways until that deadline has elapsed.


  • #6
    mountai
    Registered Users, Registered Users 2 Posts: 954 ✭✭✭mountai


    dobman88 wrote: »
    Just let it go. For the sake of a few quid, you wont even notice that money this time next month and itll be forgotten about.


    Stupid response


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  • #7
    dobman88
    Registered Users, Registered Users 2 Posts: 6,535 ✭✭✭dobman88


    mountai wrote: »
    Stupid response

    :pac:


  • #8
    [Deleted User]
    Posts: 11,614 ✭✭✭✭ [Deleted User]


    mountai wrote: »
    Stupid response

    Worldwide global pandemic and the OP is trying to get out of paying their luggage charge. I can think of worse responses.


  • #9
    GBX
    Registered Users, Registered Users 2 Posts: 12,018 ✭✭✭✭GBX


    Depending on when the flight is to depart. Ryanair look like they are grounding a lot if not all of their planes. So your flight could still get cancelled. If so, you might be able to claim a refund or through your insurance.


  • #10
    Purple Mountain
    Registered Users, Registered Users 2 Posts: 13,277 ✭✭✭✭Purple Mountain


    mountai wrote: »
    Stupid response

    It's not, I'm in a similar position.
    Booked for 9 months, first sun holiday in 2 years but such is life.
    Bigger things to worry about now like my job.

    To thine own self be true



  • #11
    twowheelsonly
    Registered Users, Registered Users 2 Posts: 2,270 ✭✭✭twowheelsonly


    When is the flight ?


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  • #12
    ted1
    Registered Users, Registered Users 2 Posts: 23,651 ✭✭✭✭ted1


    When is your flight due to depart?


  • #13
    Granadino
    Registered Users, Registered Users 2 Posts: 729 ✭✭✭Granadino


    Same as you, I am supposed to fly on Saturday, well I was supposed to fly last week as well, and lost out on that, already checked in for the one this week, but need to get in touch with support to "uncheck" me so I can move the flight. Can't get through on chat or phone, so will drop out to airport and see what they can do...


  • #14
    Mrcaramelchoc
    Registered Users, Registered Users 2 Posts: 1,795 ✭✭✭Mrcaramelchoc


    dobman88 wrote: »
    Just let it go. For the sake of a few quid, you wont even notice that money this time next month and itll be forgotten about.




    i agree, this is a dumbass response.


    im in the same position.im due to fly to prague on saturday but this is on their website


    CZECH REPUBLIC
    Due to the impact of COVID-19 and following the decision of the Czech Republic Government to suspend air traffic to/from Czech Republic, Ryanair has been forced to suspend all flights to/from Czech Republic. All customers affected by these specific changes have been notified of their options of a full refund or a free flight time/date change.

    i havent been notified

    and the flight is still "scheduled".


    the above imo should be a full refund.


  • #15
    Magic ]=)
    Registered Users, Registered Users 2 Posts: 212 ✭✭Magic ]=)


    Same situation here. Departing next Saturday to a country under lockdown. Obviously they won't fly there. Just of the phone with ryanair customer service. They said that flight might be cancelled closer to departure date which will make it eligible for a refund. If not cancelled than rebooking option should remain open past departure date. As long as flight is scheduled they won't offer refund.


  • #16
    greep
    Registered Users Posts: 101 ✭✭greep


    'Magic wrote:
    =);112853558']Same situation here. Departing next Saturday to a country under lockdown. Obviously they won't fly there. Just of the phone with ryanair customer service. They said that flight might be cancelled closer to departure date which will make it eligible for a refund. If not cancelled than rebooking option should remain open past departure date. As long as flight is scheduled they won't offer refund.

    Thanks - good to hear.
    I understand that if you didn't check-int (& fly), you could still rebook past the departure date? Is that correct, no time limit?


  • #17
    mountai
    Registered Users, Registered Users 2 Posts: 954 ✭✭✭mountai


    Trying to get a refund on cancelled flight . Booking number is coming as "Invalid" . Anyone else experiencing this ?? . Spoke to online chat but was told same .


  • #18
    theteal
    Registered Users, Registered Users 2 Posts: 7,593 ✭✭✭theteal


    greep wrote: »
    Thanks - good to hear.
    I understand that if you didn't check-int (& fly), you could still rebook past the departure date? Is that correct, no time limit?

    Yes they're allowing free rebooking for March flights.

    I've a similar situation for a flight on Friday to Dublin. I've checked similar flights waaaaay into the future but they're all more expensive (not a whole lot but still) as the usual 6-8 weeks deal prices haven't kicked in for them yet. At this stage I'd prefer a refund so I'm holding out for another day or two to see what happens.


  • #19
    Mrcaramelchoc
    Registered Users, Registered Users 2 Posts: 1,795 ✭✭✭Mrcaramelchoc


    "Magic wrote:
    =);112853558"]Same situation here. Departing next Saturday to a country under lockdown. Obviously they won't fly there. Just of the phone with ryanair customer service. They said that flight might be cancelled closer to departure date which will make it eligible for a refund. If not cancelled than rebooking option should remain open past departure date. As long as flight is scheduled they won't offer refund.

    Im open to correction but rebooking is allowed after the departure date?how could that be?if you dont show up for your flight isnt it gone?


  • #20
    [Deleted User]
    Posts: 11,614 ✭✭✭✭ [Deleted User]


    Mrcaramelchoc wrote: »
    i agree, this is a dumbass response.


    im in the same position.im due to fly to prague on saturday but this is on their website


    CZECH REPUBLIC
    Due to the impact of COVID-19 and following the decision of the Czech Republic Government to suspend air traffic to/from Czech Republic, Ryanair has been forced to suspend all flights to/from Czech Republic. All customers affected by these specific changes have been notified of their options of a full refund or a free flight time/date change.

    i havent been notified

    and the flight is still "scheduled".


    the above imo should be a full refund.

    " All customers affected by these specific changes have been notified of their options of a full refund or a free flight time/date change.
    "

    So they are saying you will get a full refund? Ffs, what more do you want?


  • #21
    Mrcaramelchoc
    Registered Users, Registered Users 2 Posts: 1,795 ✭✭✭Mrcaramelchoc


    [Deleted User] wrote: »
    " All customers affected by these specific changes have been notified of their options of a full refund or a free flight time/date change.
    "

    So they are saying you will get a full refund? Ffs, what more do you want?

    I know but i haven't been notified and when i fill out the refund form it tells me the flight is scheduled?


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  • #22
    mountai
    Registered Users, Registered Users 2 Posts: 954 ✭✭✭mountai


    So they are saying you will get a full refund? Ffs, what more do you want?


    Do you have an anger management problem ?? . Ffs , no need for Ffs-s on this topic .


  • #23
    greep
    Registered Users Posts: 101 ✭✭greep


    mountai wrote: »
    Trying to get a refund on cancelled flight . Booking number is coming as "Invalid" . Anyone else experiencing this ?? . Spoke to online chat but was told same .

    Also trying to do a refund for another flight & experienced the same problem. Booking number comes as invalid... & their chat is not responsive...

    I guess we can still claim a refund at a later stage.
    Maybe their system is overloaded or... it was a deliberate decision to deter people from applying for a refund... thinking they some will forget & never try again...


  • #24
    dodgystats
    Registered Users Posts: 91 ✭✭dodgystats


    greep wrote: »
    I can only re-book it to a different desitination/date, with no re-booking fee (but will still charge me extra for luggage re-booking...).
    Luggage fee is annoying - can understand a general flight change fee but why is there a fee for luggage?


  • #25
    long_b
    Registered Users, Registered Users 2 Posts: 4,945 ✭✭✭long_b


    Flying end March to Crete, haven't received any mails from Ryanair re refund


  • #26
    Magic ]=)
    Registered Users, Registered Users 2 Posts: 212 ✭✭Magic ]=)


    long_b wrote: »
    Flying end March to Crete, haven't received any mails from Ryanair re refund

    You will get notification closer to departure date. I've got first email from them 7 days before.
    Mrcaramelchoc wrote: »
    Im open to correction but rebooking is allowed after the departure date?how could that be?if you dont show up for your flight isnt it gone?

    He actually said two things. That you could rebook after departure date but he also said that if that flight didn't leave than could be considered as cancelled so could claim the refund. What I'm going to do I'm going to wait and see. I think it's bull****.

    I consider money for that flight as lost. It doesn't suit me to rebook to any future date at this stage.
    My guess is that 1day before departure date I will get notification that flight was cancelled.
    I'm only guessing but ryanair is trying to get people to rebook first rather then offer refund straight away.


  • #27
    Magic ]=)
    Registered Users, Registered Users 2 Posts: 212 ✭✭Magic ]=)


    And quick update. Just after midnight got sms with info about flight cancellation.

    My guess some of ye have problem with claiming refund is because you're claiming for the whole booking while only one flight was cancelled. That's my case.
    If only outbound flight is cancelled then using online form you have to apply for a partial refund and fill out the details for outbound flight only. When return flight will get cancelled you can apply for refund for return flight.
    My flights are only 3 days apart so will wait till weekend and see if return flight will get cancelled too. Then will claim for both at the same time.


  • #28
    Mrcaramelchoc
    Registered Users, Registered Users 2 Posts: 1,795 ✭✭✭Mrcaramelchoc


    "Magic wrote:
    =);112857757"]And quick update. Just after midnight got sms with info about flight cancellation.

    My guess some of ye have problem with claiming refund is because you're claiming for the whole booking while only one flight was cancelled. That's my case.
    If only outbound flight is cancelled then using online form you have to apply for a partial refund and fill out the details for outbound flight only. When return flight will get cancelled you can apply for refund for return flight.
    My flights are only 3 days apart so will wait till weekend and see if return flight will get cancelled too. Then will claim for both at the same time.

    Thankyou for this.i got that email as well and i kept getting refused the refund because i was trying to claim for both flights.only one, the departure has been cancelled.so far.so that's the only one your allowed claim for.

    Those of you waiting.you will get an email eventually to say its been cancelled etc.


  • #29
    Pat Dunne
    Registered Users, Registered Users 2 Posts: 3,005 ✭✭✭Pat Dunne


    Purple Mountain wrote: »
    It's not, I'm in a similar position.
    Booked for 9 months, first sun holiday in 2 years but such is life.
    Bigger things to worry about now like my job.

    It’s far more important to look after your health. You’ll always be able to work if you have your health.


  • #30
    woodchuck
    Registered Users, Registered Users 2 Posts: 15,411 ✭✭✭✭woodchuck


    'Magic wrote:
    =);112857757']And quick update. Just after midnight got sms with info about flight cancellation.

    My guess some of ye have problem with claiming refund is because you're claiming for the whole booking while only one flight was cancelled. That's my case.
    If only outbound flight is cancelled then using online form you have to apply for a partial refund and fill out the details for outbound flight only. When return flight will get cancelled you can apply for refund for return flight.
    My flights are only 3 days apart so will wait till weekend and see if return flight will get cancelled too. Then will claim for both at the same time.

    Thanks for that Magic. This is the situation we're in atm. Our outbound flight has been cancelled, but our inbound flight is hasn't been yet. We're at the refund application form and have the option to tick "I wish to apply for a partial refund of one of the flights or for specific customers included in this flight reservation". We're just concerned that if we use our flight reservation number for the partial refund now, we might have trouble if we want to use the same flight reservation number for a second partial refund when the inbound flight inevitably gets cancelled?

    Would we be better off waiting until both flights are cancelled and just request the refund in one go? Or is there some sort of time limit to claim the partial refund for our outbound flight?

    Sorry, you may not have all the answers, but not even going to bother trying to get answers from Ryanair, as that's a lost cause at the best of times :P


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  • #31
    Mrcaramelchoc
    Registered Users, Registered Users 2 Posts: 1,795 ✭✭✭Mrcaramelchoc


    Both my flights cancelled now.Anyone having trouble actually getting the refund form to work.it keeps saying my reservation number is wrong.it definitely isn't.


  • #32
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,264 CMod ✭✭✭✭spurious


    Mrcaramelchoc wrote: »
    Both my flights cancelled now.Anyone having trouble actually getting the refund form to work.it keeps saying my reservation number is wrong.it definitely isn't.

    Everyone is getting that. It's actually an issue goes back at least 4 years with Ryanair according to a post on twitter.

    They will sort it out eventually, they need their IT people to take a look.


  • #33
    Magic ]=)
    Registered Users, Registered Users 2 Posts: 212 ✭✭Magic ]=)


    woodchuck wrote: »
    Thanks for that Magic. This is the situation we're in atm. Our outbound flight has been cancelled, but our inbound flight is hasn't been yet. We're at the refund application form and have the option to tick "I wish to apply for a partial refund of one of the flights or for specific customers included in this flight reservation". We're just concerned that if we use our flight reservation number for the partial refund now, we might have trouble if we want to use the same flight reservation number for a second partial refund when the inbound flight inevitably gets cancelled?

    Would we be better off waiting until both flights are cancelled and just request the refund in one go? Or is there some sort of time limit to claim the partial refund for our outbound flight?

    Sorry, you may not have all the answers, but not even going to bother trying to get answers from Ryanair, as that's a lost cause at the best of times :P


    It's up to you. I'm not really familiar with all technicalities related to their refund system.
    For the convenience you might wait for return flight to be cancelled and then pursue refund for full booking.

    As for time left to claim refund check this website. Plenty of time.
    https://www.claimcompass.eu/blog/time-limit-flight-compensation-claim/


    It seems I'm unable to claim refund like most of customers (if not all). I've been trying through this online form: https://refundclaims.ryanair.com/ Msg that I'm getting is pretty common:
    Your flight reservation number is invalid. Please check the flight reservation number you have entered.


    Came across this one:
    https://eu261compensationclaims.ryanair.com/
    Didn't try it yet.


    But I've got in touch with their online support and after reporting issue with online refund this went down like this:
    Me: Hello. I have a problem with requesting refund. I keep getting this msg Your flight reservation number is invalid. Please check the flight reservation number you have entered.
    Ryanair: I see. May I ask if the free flight move option could be a suitable option for you, please?
    Me: Unfortunately not.
    Ryanair: I see, thank you! I will request the refund for you. It will be processed in 28working days due to the long refund queue. It will be confirmed in email right after the refund was processed on our side.
    Ryanair: Is there anything else I can help you with today?
    Me: Yes, could I get some email confirmation that this refund is being processed ?
    Ryanair: I can only request it. The refund will be processed by separate department and they will send you a confirmation email after refund is processed.
    end.


    Now... I'll wait and see.


  • #34
    woodchuck
    Registered Users, Registered Users 2 Posts: 15,411 ✭✭✭✭woodchuck


    Thanks for all that Magic, very helpful :) Love how they're still trying to push the "free" flight change option...


  • #35
    joeysoap
    Registered Users Posts: 6,252 ✭✭✭joeysoap


    Ryanair definitely playing silly buggers.trying all they can to get you to rebook, which they claim is free. Except it’s not. ie flights to Malaga next October were coming up as €74. if you rebook the same flights cost €151, more than double. And you lose priority and seats ( if booked). I’m waiting on Tenerife to be cancelled in April and ignoring all emails exhorting me to rebook.

    FWIW Aer Lingus are already processing my refunds for the return leg (booked out with Ry and back with AL)




    https://www.boards.ie/vbulletin/showthread.php?t=2055339093


  • #36
    josip
    Registered Users, Registered Users 2 Posts: 14,154 ✭✭✭✭josip


    For what dates have Ryanair cancelled flights and are those cancelled flights between Ireland and Spain ?


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  • #37
    satguy
    Registered Users, Registered Users 2 Posts: 1,803 ✭✭✭satguy


    Unfortunately Ryanair is now too big to fail, they have too much of our money behind them.

    It's only when we really need them to have our backs, that we get to see their true colours. Maybe if it did fail, we might get a kinder gentler low cost airline in its place.

    It seems we are stuck with them,, and yes they are low cost, they did open up Europe for the massess,, but they could have / should have been nicer to us.


  • #38
    rx8
    Registered Users, Registered Users 2 Posts: 1,844 ✭✭✭rx8


    I'm still scheduled to fly to Lanzarote on Saturday morning. No sign of an email or anything else to suggest that it's going to be cancelled. Already getting refunded from booking dot com, for accommodation that was gone past the "free to cancel " date. They obviously don't want to be giving everyone back their money.


  • #39
    tombrown
    Registered Users, Registered Users 2 Posts: 472 ✭✭tombrown


    So if RyanAir cancel an outbound flight, but not the return they only refund the outbound flight?

    How do they expect me to get to Tenerife to catch the return? :)


  • #40
    Mrcaramelchoc
    Registered Users, Registered Users 2 Posts: 1,795 ✭✭✭Mrcaramelchoc


    tombrown wrote: »
    So if RyanAir cancel an outbound flight, but not the return they only refund the outbound flight?

    How do they expect me to get to Tenerife to catch the return? :)

    They will cancel both eventually.wait for it.exact same thing happened to all of us i think.


  • #41
    blackbox
    Registered Users, Registered Users 2 Posts: 4,443 ✭✭✭blackbox


    I guess they will continue to operate a few flights to repatriate people., So not all will be cancelled.


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  • #42
    PGE1970
    Registered Users, Registered Users 2 Posts: 1,382 ✭✭✭PGE1970


    I am due to fly out to Lanzarote on Friday morning (obviously not going).

    We were flying out with Ryanair only and back with Aer Lingus. Aer Lingus have already cancelled days ago.

    However, anyone interested can still get on my flight for only €65. Anyone fancy a trip to Lanza!!


  • #43
    satguy
    Registered Users, Registered Users 2 Posts: 1,803 ✭✭✭satguy


    Once MOL and Ryanair have your money, your never getting it back, he will fly you off to a place in lockdown rather that give you a refund.

    We might be living in life changing times, But MOL is not chanhing, and is keeping your €65..


  • #44
    PGE1970
    Registered Users, Registered Users 2 Posts: 1,382 ✭✭✭PGE1970


    satguy wrote: »
    We might be living in life changing times, But MOL is not chanhing, and is keeping your €65..

    I paid a lot more than €65:(


  • #45
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    mountai wrote: »
    Stupid response


    There are desperate people all over the world trying to get home and spending thousands on flights and then lads getting excited about wanting €65 back because they can't go on holidays.


  • #46
    joeysoap
    Registered Users Posts: 6,252 ✭✭✭joeysoap


    PGE1970 wrote: »
    I am due to fly out to Lanzarote on Friday morning (obviously not going).

    We were flying out with Ryanair only and back with Aer Lingus. Aer Lingus have already cancelled days ago.

    However, anyone interested can still get on my flight for only €65. Anyone fancy a trip to Lanza!!

    Exactly the same as me. Out with RY, return with AL. obviously the return flights were later than the outward flights. AL already processing the refunds. All Ry want to do is rebook. :mad:


  • #47
    joeysoap
    Registered Users Posts: 6,252 ✭✭✭joeysoap


    easypazz wrote: »
    There are desperate people all over the world trying to get home and spending thousands on flights and then lads getting excited about wanting €65 back because they can't go on holidays.

    That’s not the point. You pay for a service, when it’s cancelled you get your money back. Simples.


  • #48
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    joeysoap wrote: »
    That’s not the point. You pay for a service, when it’s cancelled you get your money back. Simples.

    But its not cancelled?


  • #49
    PGE1970
    Registered Users, Registered Users 2 Posts: 1,382 ✭✭✭PGE1970


    easypazz wrote: »
    There are desperate people all over the world trying to get home and spending thousands on flights and then lads getting excited about wanting €65 back because they can't go on holidays.

    Did you actually read my post?

    It costs €65 NOW to travel. As stated, I paid a lot more than that but don't let that get in the way of your immature nonsense rant.

    This isn't a competition but is a thread about Ryanair and refunds etc.

    Imagine people contributing to it and seeking advice .........


  • #50
    rx8
    Registered Users, Registered Users 2 Posts: 1,844 ✭✭✭rx8


    Spain is in Lockdown. Lanzarote is completely closed. How is anyone supposed to fly there. ? It's not €65 anyway, more like €370 for the 2 return fares. I would be OK with changing flights, but who knows how long this is going to go on for. Ryanair just playing chicken.


  • #51
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    PGE1970 wrote: »
    Did you actually read my post?

    It costs €65 NOW to travel. As stated, I paid a lot more than that but don't let that get in the way of your immature nonsense rant.

    This isn't a competition but is a thread about Ryanair and refunds etc.

    Imagine people contributing to it and seeking advice .........

    Your holiday is gone, suck it up instead of whinging about Ryanair. Its not their fault. They will only give the bare minimum.

    There are people in far worse predicaments now than missing a holiday.

    And hope FR cancel the flight before Friday.


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