TFI Leap Card Guide & FAQ (Updated Jan 2020)

L1011 · 27-01-2019 11:50pm

Collie D wrote: »

Same if your employer changes the 3rd party agent they use for annual passes.

So presumably its tied to whoever does the actual order. Sounds like a very, very simple thing to fix.

I now need to remember to change over physical card next weekend, sounds quite simple but not the easiest thing to remember when tired at 8am!

Dravokivich · 28-01-2019 10:52am

You gotta remember the back office system for leap, is an off the shelf solution. It may sound like it needs minor change, but they can have big charges against them making those things cost prohibitive.

The Black Oil · 18-02-2019 10:36pm

I bought a Dublin City Bus 5 Day Rambler there through the website. Under collection, it says 'Leap Top-Up App' which is what I selected.

The email says

Important Notes:
• Top Up Travel Credit and/or Travel Tickets purchased before 10pm is normally available for collection by 8am the following day.

Will it kick in over night, then?

Curb Your Enthusiasm · 19-02-2019 2:12am

The Black Oil wrote: »

I bought a Dublin City Bus 5 Day Rambler there through the website. Under collection, it says 'Leap Top-Up App' which is what I selected.

The email says

Important Notes:
• Top Up Travel Credit and/or Travel Tickets purchased before 10pm is normally available for collection by 8am the following day.

Will it kick in over night, then?

Should do. You'll need to scan your card on the app to collect it though.

Dravokivich · 19-02-2019 11:37am

I thought you could buy them through the App now? So you don't need to order it via the website.

The Black Oil · 20-02-2019 7:22am

Curb Your Enthusiasm wrote: »

Should do. You'll need to scan your card on the app to collect it though.

Thanks, yeah the ticket was there when I checked via NFC yesterday morning. Was on 4 buses yesterday, all grand.

Dravokivich wrote: »

I thought you could buy them through the App now? So you don't need to order it via the website.

Yeah, there's a payment option. For the likes of cinema tickets, etc, I've tended to stick to PC in the past. Will try the app next time.

GBX · 20-02-2019 5:42pm

Does anybody know if the Luas ticket machines dispense change of €50 ? I need to top up my leap card, but am not doing so by the full €50 amount and have no other change on me at present. Thanks

wench · 20-02-2019 5:48pm

GBX wrote: »

Does anybody know if the Luas ticket machines dispense change of €50 ? I need to top up my leap card, but am not doing so by the full €50 amount and have no other change on me at present. Thanks

If you're topping up by €30 it should be fine, any less and it can't accept the €50

GBX · 20-02-2019 5:51pm

wench wrote: »

If you're topping up by €30 it should be fine, any less and it can't accept the €50

Great, thanks!

Dravokivich · 20-02-2019 9:18pm

GBX wrote: »

Great, thanks!

Your change will usually be in coins.

FBWT · 12-03-2019 10:01am

Looks like I've lost my leap card! Was loaded with a monthly ticket. Anyone know if I request a replacement will my monthly ticket be on the new card, or will I have to load it again?

Mrs OBumble · 21-03-2019 1:35am

Officially, Leap is now the only(*) way to purchase daily, weekly or monthly tickets in Galway, Cork, Limerick or Waterford.

Announced here: https://www.buseireann.ie/news_timetable.php?id=3349&month=Mar

Although I did see someone purchase a Day-saver ticket for cash on a Galway city bus on Tuesday.

(*) apart from TaxSaver, which isn't available to everyone.

Curb Your Enthusiasm · 21-03-2019 3:10am

They should've gone one step further and eliminated cash fares altogether, or only sell them in shops etc.

Would speed up boarding times in Cork massively.

Dravokivich · 23-03-2019 12:26am

Curb Your Enthusiasm wrote: »

They should've gone one step further and eliminated cash fares altogether, or only sell them in shops etc.

Would speed up boarding times in Cork massively.

Should be the other way around. Fare capping in Dublin should be making ramblers products irrelevant.

n!ghtmancometh · 17-04-2019 8:34pm

NTA have appointed a contractor for new mobile ticketing roll out, same crowd who are replacing the god awful NY Metrocard with tap and go payment.

https://www.transportforireland.ie/nta-appoint-contractor-for-mobile-ticketing-system/

Qrt · 17-04-2019 8:57pm

n!ghtmancometh wrote: »

NTA have appointed a contractor for new mobile ticketing roll out, same crowd who are replacing the god awful NY Metrocard with tap and go payment.

https://www.transportforireland.ie/nta-appoint-contractor-for-mobile-ticketing-system/

I do hope we won’t end up with two different systems (mobile and physical card) like the way Manchester ended up.

Dravokivich · 17-04-2019 9:42pm

Tim Gaston quoted in that article was one of the main guys in the initial launch of leap. It seems like over all it may be the same service, just a different medium. But that article doesn't mention Leap by name at all.

Curb Your Enthusiasm · 17-04-2019 10:06pm

n!ghtmancometh wrote: »

NTA have appointed a contractor for new mobile ticketing roll out, same crowd who are replacing the god awful NY Metrocard with tap and go payment.

https://www.transportforireland.ie/nta-appoint-contractor-for-mobile-ticketing-system/

Wonder if the NTA will acknowledge counties outside of Dublin in this. Nowhere outside of Dublin has Leap 90, etc. It's a joke. The whole country's transport systems should be fully integrated. The ad on the NTA's site only demonstrates Dublin.

n!ghtmancometh · 17-04-2019 11:09pm

Curb Your Enthusiasm wrote: »

Wonder if the NTA will acknowledge counties outside of Dublin in this. Nowhere outside of Dublin has Leap 90, etc. It's a joke. The whole country's transport systems should be fully integrated. The ad on the NTA's site only demonstrates Dublin.

"The service will be rolled out on a pilot basis on certain Bus Éireann regional routes later this year, with further routes to be added on a phased basis."

Dravokivich · 17-04-2019 11:40pm

Curb Your Enthusiasm wrote: »

Wonder if the NTA will acknowledge counties outside of Dublin in this. Nowhere outside of Dublin has Leap 90, etc. It's a joke. The whole country's transport systems should be fully integrated. The ad on the NTA's site only demonstrates Dublin.

Could it be becuase outside of Dublin, theres less chances of multi modal journeys? It was also used to soften the blow of removing the travel90 ticket from Dublin Bus.

Curb Your Enthusiasm · 18-04-2019 8:31am

Dravokivich wrote: »

Could it be becuase outside of Dublin, theres less chances of multi modal journeys? It was also used to soften the blow of removing the travel90 ticket from Dublin Bus.

What makes you think there's less multi modal journeys? In the likes of Cork, I often need to take two buses, or a bus and a commuter train. We have a commuter line (albeit smaller than Dublin's) and bus routes that often need a change of bus to get you to your destination.

I find it strange and very unfair that there's also no daily cap on BE city services. At the very least, they should allow it to cap at the daily ticket charge (€5.40 or so) if you reach that amount.

Dravokivich · 18-04-2019 10:40am

In Cork, you've got zonal period tickets for Bus Eireann. You should be able to purchase a ticket on the bus. There's no fare capping on any Bus Eireann services anywhere. So Cork isn't being left out. But, Irish Rail should have fare capping when using credit in Cork. Or at least it did, when Leap was initially brought in there. As it's not restricted by region. The card doesn't know where it is. Just that it's using credit with an operator. I'd expect that's why there's no capping on Bus Eireann.

Curb Your Enthusiasm · 18-04-2019 12:13pm

Forget capping so and introduce timed tickets like nearly every other European country. €1.50 here in Florence gets you 90 mins travel.

Dravokivich · 18-04-2019 12:35pm

So? that's not what leap is for. It's just a medium for payment via credit, or validating/holding tickets. It's not there to stipulate the pricing or services provided by operators.

Curb Your Enthusiasm · 18-04-2019 9:22pm

Dravokivich wrote: »

So? that's not what leap is for. It's just a medium for payment via credit, or validating/holding tickets. It's not there to stipulate the pricing or services provided by operators.

Leap can be used for such services, like timed ticketing, i.e unlimited travel for 90 mins, currently I would say it's underused. The technology is there.

Dravokivich · 19-04-2019 11:52am

Curb Your Enthusiasm wrote: »

Leap can be used for such services, like timed ticketing, i.e unlimited travel for 90 mins, currently I would say it's underused. The technology is there.

It's not there to tell other people how to run their services and set their ticketing.

Redsoxfan · 27-04-2019 4:00pm

Sorry if the information is here somewhere, but I haven't been able to find it.

I have a Leap Card and use the Android Top Up app, linked to a debit card that I have since cancelled.

I see no option to add or remove payment cards on the app.

I went to LeapCard.ie and was able to remove the old card, but I cannot see how to add a new one.

Any suggestions?

G_R · 27-04-2019 4:21pm

Redsoxfan wrote: »

Sorry if the information is here somewhere, but I haven't been able to find it.

I have a Leap Card and use the Android Top Up app, linked to a debit card that I have since cancelled.

I see no option to add or remove payment cards on the app.

I went to LeapCard.ie and was able to remove the old card, but I cannot see how to add a new one.

Any suggestions?

Try deleting the app and reinstalling it maybe?

Redsoxfan · 27-04-2019 4:31pm

G_R wrote:

Try deleting the app and reinstalling it maybe?

Have done that twice and it's still requesting PIN from old card.

G_R · 27-04-2019 4:56pm

Redsoxfan wrote: »

Have done that twice and it's still requesting PIN from old card.

Not too sure then. I've just tried playing around with it there on my phone and I couldn't see a way. Sorry I wasn't more help!

AndrewJRenko · 28-04-2019 12:38pm

Redsoxfan wrote: »

Sorry if the information is here somewhere, but I haven't been able to find it.

I have a Leap Card and use the Android Top Up app, linked to a debit card that I have since cancelled.

I see no option to add or remove payment cards on the app.

I went to LeapCard.ie and was able to remove the old card, but I cannot see how to add a new one.

Any suggestions?

I'm pretty sure that I've replaced credit cards (not debit) on the app over the past year or so, but I can't recall exactly how I did it. I don't recall any issues arising.

Dravokivich · 29-04-2019 9:51am

You need to remove it as a payment option. You can only do this while making a purchase on the app, select whatever suggests you can pay with an alternative card.

loyatemu · 16-05-2019 10:10am

one of the kids has turned 16 so I understand he has to get a personalised Leap Card now - does he personally have to go to Connolly to get this or can I just bring in his passport on his behalf?

Curb Your Enthusiasm · 16-05-2019 1:29pm

Can anyone explain to me why the NTA haven't included push notifications on the Real Time app? As in, you select your favourite stops, and the app will send you push notifications when services are delayed or cancelled. Sick of getting no information from Bus Eireann when they decide to cancel buses or when they are severely delayed.

Victor · 16-05-2019 3:30pm

loyatemu wrote: »

one of the kids has turned 16 so I understand he has to get a personalised Leap Card now - does he personally have to go to Connolly to get this or can I just bring in his passport on his behalf?

The personalised card has a photo, so I suspect you need to go to one of the designated locations.

Gael23 · 18-05-2019 4:55pm

When do you use the leap card validator on Dublin bus rather than use the drivers machine?

Stephen15 · 18-05-2019 4:59pm

Gael23 wrote: »

When do you use the leap card validator on Dublin bus rather than use the drivers machine?

When going on a journey over 13 stages

Curb Your Enthusiasm · 18-05-2019 5:05pm

Stephen15 wrote: »

Gael23 wrote: »

When do you use the leap card validator on Dublin bus rather than use the drivers machine?

When going on a journey over 13 stages

Why don't they just introduce a single flat timed fare or tap-on and tap-off so the fare is calculated automatically? This nonsense of having to chat with the driver to get your ticket just delays journeys and is clearly evident in places like Cork especially, where there isn't even a right hand validator.

Gael23 · 18-05-2019 5:50pm

Stephen15 wrote: »

When going on a journey over 13 stages

I went from Westmoreland St to the airport on the 16 recently and the driver said to use his machine. I thought that one was the validatior

Stephen15 · 18-05-2019 6:34pm

Gael23 wrote: »

I went from Westmoreland St to the airport on the 16 recently and the driver said to use his machine. I thought that one was the validatior

Maybe the validator was broken?

oneilla · 22-05-2019 3:19pm

Was in a Centra recently where the person ahead of me asked for €6 top-up. Cashier topped it up and the customer paid €6.

I asked the LeapCard Twitter account about this and was told that Payzone top-ups are only in €5 amounts. In a different shop I asked to top-up by €6 and was told the same.

So, is it actually possible to top-up in increments other than (but over) €5 and cashiers in shops don't know this?

Victor · 22-05-2019 7:38pm

I thought it was a minimum of €5, not multiples of €5.

Gael23 · 22-05-2019 8:38pm

No I think thats correct, its 5,10,15,20 etc. Same on the Luas/Dart ticket machines

L1011 · 23-05-2019 9:48am

Gael23 wrote: »

No I think thats correct, its 5,10,15,20 etc. Same on the Luas/Dart ticket machines

Luas machines allow any amount >5. It has buttons for multiples of 5 and then a button for whatever you put in.

I haven't used an Irish Rail one in some time so not sure if they offer the same.

Qrt · 23-05-2019 1:00pm

L1011 wrote: »

Luas machines allow any amount >5. It has buttons for multiples of 5 and then a button for whatever you put in.

I haven't used an Irish Rail one in some time so not sure if they offer the same.

Don’t forget the cash and go option, you can top up by 7.40 if you so wish.

L1011 · 24-05-2019 10:45pm

Qrt wrote: »

Don’t forget the cash and go option, you can top up by 7.40 if you so wish.

That was precisely what I was posting about.

oneilla · 25-05-2019 2:19am

So, if it's possible to top-up any amount over €5 at a Luas stop does anyone know if it's technically possible to do same at a Payzone outlet? (regardless of what the newsagent's cashier says...)

G_R · 25-05-2019 5:40pm

oneilla wrote: »

So, if it's possible to top-up any ammount over €5 at a Luas stop does anyone know if it's technically possible to do same at a Payzone outlet? (regardless of what the newsagent's cashier says...)

I'm relatively certain I've put a fiver on the card before

oneilla · 25-05-2019 6:49pm

G_R wrote: »

I'm relatively certain I've put a fiver on the card before

I'm looking to top-up by uneven amounts over €5 at a Payzone eg. €6.25

AndrewJRenko · 02-06-2019 10:00pm

Curb Your Enthusiasm wrote: »

Why don't they just introduce a single flat timed fare or tap-on and tap-off so the fare is calculated automatically? This nonsense of having to chat with the driver to get your ticket just delays journeys and is clearly evident in places like Cork especially, where there isn't even a right hand validator.

I guess that the ticket machines aren't GPS enabled, so they don't know what stop you are at when you tag on or off.

TFI Leap Card Guide & FAQ (Updated Jan 2020)

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