Imagine LTE Rural Broadband

Runemaster · 17-11-2020 5:19pm

Flyer1 wrote: »

I would personally stay away from Imagine at all possible costs.

I just disconnected from their service after a battling with them in relation to technical issues for some time.

Their service is over subscribed, at peak times I was seeing 0.7MB/s

A reliable 4 MB/S is better than constantly battling disconnection/no service issues.

0.7MBPS or 0.7Mb/s ?

mines is 0.6 mb/s (4mbps) at peak, with someone watching Netflix or downloading something small it is unusable.

I have mirrored your ideas but my parents seem dead set on getting it

/

SAPBASIS · 17-11-2020 5:43pm

Same here, wouldn't go near them. Their customer care team just put me on hold for 20min and then hung up. In a battle to end my contract also. Love to hear if anyone else just cancelled Direct debit and walked or if you waited on ComReg to get involved.

ARGINITE · 17-11-2020 5:56pm

I wouldn't sign up to them either, when they are installing they will promise great speeds and will tell you they won't install if they don't get greater than 40Mb down. I saw more than 40Mb down for the first week or two and not since.

If you have technical issues then expect this:

SAPBASIS wrote: »

Their customer care team just put me on hold for 20min and then hung up.

Imagine are nothing but crooks.

mossie · 17-11-2020 6:42pm

I know I would be in the minority here but in fairness my experience with Imagine has been very good. I signed up a year ago, absolutely no other option but Imagine, and the installer told me I'd probably get 70Mbps max but it's averaging closer to 90Mbps down and 9Mbps up ( 100+ off peak, maybe 70 - 80 at peak). I had a glitch a few weeks ago where speeds were way down but only for a day or so. I know this was a new mast when I signed up so maybe that has something to do with it, maybe it's not at full capacity. At €60 the price is a bit higher than I'd like but it's very good for me.

Nalz · 17-11-2020 7:19pm

Jesus I just gone with these guys I'm outside Gorey.

Rocket was taking ages to get back to me and then couldn't install in time for my work from home schedule.

Nextdoor neighbour works in I.T and recommended them, so I'm a little surprised.

SAPBASIS · 17-11-2020 8:42pm

To be honest, I had no real major issue for 12 months and when I rang up in the past they were ok to deal with but the last 7 days are the worst I have ever experienced. I work in IT also and should have known better to move to them but I have spoken to a few people in the industry over the last few days and Imagine's reputation is poor. I'd say as most people are saying they are overselling and don't have the staff or infrastructure to back it up, especially with everyone working from home.

I've no issue with there being a problem, I can handle that, it's knowing that they are not looking at the issue and it could be weeks/months or never before its resolved.

I'll be just going to another provider and cancelling my contract. Be happy to go to court at this stage as no judge would find in their favour but I'd be surprised if that happened.

Nalz · 17-11-2020 10:25pm

SAPBASIS wrote: »

To be honest, I had no real major issue for 12 months and when I rang up in the past they were ok to deal with but the last 7 days are the worst I have ever experienced. I work in IT also and should have known better to move to them but I have spoken to a few people in the industry over the last few days and Imagine's reputation is poor. I'd say as most people are saying they are overselling and don't have the staff or infrastructure to back it up, especially with everyone working from home.

I've no issue with there being a problem, I can handle that, it's knowing that they are not looking at the issue and it could be weeks/months or never before its resolved.

I'll be just going to another provider and cancelling my contract. Be happy to go to court at this stage as no judge would find in their favour but I'd be surprised if that happened.

what part of Ireland are you in? what happened!

SAPBASIS · 18-11-2020 10:14am

Hi Nalz,

Basically, the internet signal is dropping every few mins making conference calls impossible for the last 7 days. They have acknowledged the issue is on their side but are doing nothing to resolve the issue. I have to keep ringing for updates and I just get the run-around. They are only dealing with inbound calls which seems bonkers to me. For work, I can't keep going with no end date in sight. The final straw was being put on hold for 20 min and then hanging up. I have instructed my bank to stop any further payments and I have sent imagine an email that they are in breach of contract and I'm ending it. I'm sure it will go to a debt collector but its highly unlikely to go to court. On top of that, I can't see any judge finding in favour of them. In summary, they have brought out the worst in me and for my own wellbeing, I just need to put an end to this.

I'm in the midlands.

Quin_Dub · 18-11-2020 12:48pm

SAPBASIS wrote: »

Hi Nalz,

Basically, the internet signal is dropping every few mins making conference calls impossible for the last 7 days. They have acknowledged the issue is on their side but are doing nothing to resolve the issue. I have to keep ringing for updates and I just get the run-around. They are only dealing with inbound calls which seems bonkers to me. For work, I can't keep going with no end date in sight. The final straw was being put on hold for 20 min and then hanging up. I have instructed my bank to stop any further payments and I have sent imagine an email that they are in breach of contract and I'm ending it. I'm sure it will go to a debt collector but its highly unlikely to go to court. On top of that, I can't see any judge finding in favour of them. In summary, they have brought out the worst in me and for my own wellbeing, I just need to put an end to this.

I'm in the midlands.

I have a similar problem , but not as frequent as you it would seem , thankfully.

Basically the Internet connection just drops completely (although the router lights don't change) for a few seconds - maybe 10ss at most.

For me, this happens once or twice an hour - I now use my phone to dial into Conference bridges for audio.

Teams/Zoom will hang or restart briefly but at least I don't lose the voice connection.

Asendor · 18-11-2020 1:02pm

Quin_Dub wrote: »

I have a similar problem , but not as frequent as you it would seem , thankfully.

Basically the Internet connection just drops completely (although the router lights don't change) for a few seconds - maybe 10ss at most.

For me, this happens once or twice an hour - I now use my phone to dial into Conference bridges for audio.

Teams/Zoom will hang or restart briefly but at least I don't lose the voice connection.

Same here since September.. got the equipment on site replaced (because it was faulty): no change. they fixed the signal to a certain tower (because it "connected to the weakest tower in range"): no change ..now waiting for another call back from second lvl support.

Quin_Dub · 18-11-2020 5:25pm

Asendor wrote: »

Same here since September.. got the equipment on site replaced (because it was faulty): no change. they fixed the signal to a certain tower (because it "connected to the weakest tower in range"): no change ..now waiting for another call back from second lvl support.

Oddly enough my issues started after they replaced the kit.

Nalz · 20-11-2020 11:45pm

Anyone have issues with phone? My WiFi and wired Lan connection is fine, but I plugged my landline phone into the phone port and I don't get a dial tone.

Tried switching the router off and back on but no joy.

god's toy · 21-11-2020 9:43pm

Nalz wrote: »

Anyone have issues with phone? My WiFi and wired Lan connection is fine, but I plugged my landline phone into the phone port and I don't get a dial tone.

Tried switching the router off and back on but no joy.

Yep, mine stopped working about a month after I got it in. modem doesn't even light up when phone is plugged in. Have sent a few emails in to their support but surprise surprise they haven't been answered ... 4 weeks on.

Nalz · 21-11-2020 10:08pm

god's toy wrote: »

Yep, mine stopped working about a month after I got it in. modem doesn't even light up when phone is plugged in. Have sent a few emails in to their support but surprise surprise they haven't been answered ... 4 weeks on.

Mine never worked, I'm only a new customer of 3 days though.

NakQuada · 22-11-2020 2:30pm

I'm really at boiling point with my internet connection. Sunday seems to be the worst day for the internet on my connection. Dropouts every 20 minutes where the router completely resets.

xxyyzz · 23-11-2020 9:29pm

I get some weird dns errors an awful lot lately. When I go to a website I get a dns error and then the page reloads successfully.

SkepticQuark · 24-11-2020 1:31am

xxyyzz wrote: »

I get some weird dns errors an awful lot lately. When I go to a website I get a dns error and then the page reloads successfully.

I've been having that a lot also for weeks.

god's toy · 24-11-2020 8:20am

xxyyzz wrote: »

I get some weird dns errors an awful lot lately. When I go to a website I get a dns error and then the page reloads successfully.

SkepticQuark wrote: »

I've been having that a lot also for weeks.

Yep here too.

deadl0ck · 24-11-2020 8:35am

xxyyzz wrote: »

I get some weird dns errors an awful lot lately. When I go to a website I get a dns error and then the page reloads successfully.

Ah... I thought it was just me and had assumed it was something up with my Internet network as I've a few switches

alec76 · 24-11-2020 12:13pm

Is it DNS server itself ( just switch to Google or Cloudflare DNS to fix) or is it not stable internet connection in general causing the issue?

deadl0ck · 24-11-2020 12:18pm

alec76 wrote: »

Is it DNS server itself ( just switch to Google or Cloudflare DNS to fix) or is it not stable internet connection in general causing the issue?

Not sure TBH but we don't have the option to set our own DNS at a router level which is a right PITA - it's greyed out:

alec76 · 24-11-2020 1:08pm

Couldn't you just set DNS for every device , you can do it in Windows through Control Center or just use app for Android
or iOS

deadl0ck · 24-11-2020 1:13pm

alec76 wrote: »

Couldn't you just set DNS for every device , you can do it in Windows through Control Center or just use app for Android
or iOS

Yes - but it's a complete pain to do that.
Smart TVs, Multiple laptops, Multiple Tables, Multiple Phones etc
Much better through the router
I'll email them and see if they will give me access to that functionaity

alec76 · 24-11-2020 1:56pm

deadl0ck wrote: »

Yes - but it's a complete pain to do that.
Smart TVs, Multiple laptops, Multiple Tables, Multiple Phones etc
Much better through the router
I'll email them and see if they will give me access to that functionaity

Just to rule out DNS SERVER issue you could try on Single device first.
This kind of error could be not DNS server related at all.

joujoujou · 24-11-2020 3:56pm

I've own router connected to Imagine router (LAN to WAN cascade), and DNS servers of my choice set. Despite that had DNS errors occasionally in recent days.

NakQuada · 25-11-2020 1:13am

Im on the Athy mast and my router is clapping out every hour. All lights bar the power and LAN1 light turn off then come back on after 2-3 minutes.

rodge123 · 25-11-2020 10:31pm

Anyone else on north kildare mast getting brutal speeds and latency this evening?

Usage is averaging close to 20GB per day this month, little over 20GB for today already so wondering are they applying that de-prioritising rubbish to me.

NakQuada · 25-11-2020 10:35pm

rodge123 wrote: »

Anyone else on north kildare mast getting brutal speeds latency this evening?

Usage is averaging close to 20GB per day this month, little over 20GB for today already so wondering are they applying that de-prioritising rubbish to me.

You'll get deprioritised once you start hitting 14/15GB

rodge123 · 25-11-2020 10:38pm

NakQuada wrote: »

You'll get deprioritised once you start hitting 14/15GB

You know this for a fact? Happen to you?

NakQuada · 25-11-2020 10:44pm

rodge123 wrote: »

You know this for a fact? Happen to you?

Yes, known for a fact. Straight from Imagine Level 2 technician.

Happens to me a lot so I can't even update my games or watch Netflix without getting deprioritised.

rodge123 · 25-11-2020 10:52pm

NakQuada wrote: »

Yes, known for a fact. Straight from Imagine Level 2 technician.

Happens to me a lot so I can't even update my games or watch Netflix without getting deprioritised.

Did you dispute it with them and/or get in in writing?
They can’t advertise a FUP of 1TB and then make that impossible due to a near unusable connection once at 20GB per day.

NakQuada · 25-11-2020 10:58pm

I disputed it with them and they agreed with me that it was a pile of bollocks and that it also made the off-peak usage useless as it adds to your daily quota of 20GB but doesn't add to your monthly FUP.

So, there are two policies in place. The first is a monthly fair usage policy of 1TB and the second is an 'acceptable usage policy' of 20GB a day.
But the real case is that the metrics are defined on the fly and vary customer to customer depending on previous day/weeks usage.

If you haven't used the net all day and you come home and start downloading, you will be prioritised ahead of other people.

If you've been using it over the day and racked up 9/10GB you will move down the prioritisation list. Once you go over anything from 14/15GB you move into the de-prioritised category.

Once this hits you will retain most of your speed but your traffic will be deprioritised. This can affect things such as gaming, where you end up with latency variation (jitter) and also causes browsing issues like non-responsive web pages, or YouTube videos failing to load/slow to load.

The deprioritisation resets at 12 midnight.

jelem · 25-11-2020 11:08pm

xxyyzz wrote: »

I get some weird dns errors an awful lot lately. When I go to a website I get a dns error and then the page reloads successfully.

you never figure you being suckered as your request is routed by government and "network" for their benefit
do you actualy reach "live" site or cached which then fed to you - this aids the fake QOS you find in modems and routers
so the service providers can line you all up and apportion bandwidth from Their little and near imposssible ability to
provide a decent servive ==== Hence "upto" is always their get out of jail card.
the government is engaged in aiding cartel and monopoly in ireland so you ALL will continue to complain
instaed of what is needed which is direct action. the corrupt thieves will then use garda as you would be making threats.
Cop on to yourselves you being robbed and accept it as no one able to beat corrutp government\ministers and internet service providers in ireland. Forget ccpc.ie\comreg and ombudsman as toothless with NO power on purpose.
Only means is for citizens mass withdrawel of payments but you conned into direct debit and contract.
Catch 22 and you all stupid enough not to see it coming.
been "protesting" since strat win98 times about the theft by cartel and monopolies supported by corrupt politicians
yet citizens just too lazy to take note and do anything even getting screwed when Taxpayers telecom system
given away to private profit and shares with fake value hurt the ordinary citizen aiding the companies with big bank loans to buy
from small and hold the power.
This thread as all telecoms threads will go on forever as sad ignorant citizens get ripped off and do nothing except moan
and seek advice which may help for a few hours but you will be throttled again and again.

NakQuada · 25-11-2020 11:14pm

jelem wrote: »

you never figure you being suckered as your request is routed by government and "network" for their benefit
do you actualy reach "live" site or cached which then fed to you - this aids the fake QOS you find in modems and routers
so the service providers can line you all up and apportion bandwidth from Their little and near imposssible ability to
provide a decent servive ==== Hence "upto" is always their get out of jail card.
the government is engaged in aiding cartel and monopoly in ireland so you ALL will continue to complain
instaed of what is needed which is direct action. the corrupt thieves will then use garda as you would be making threats.
Cop on to yourselves you being robbed and accept it as no one able to beat corrutp government\ministers and internet service providers in ireland. Forget ccpc.ie\comreg and ombudsman as toothless with NO power on purpose.
Only means is for citizens mass withdrawel of payments but you conned into direct debit and contract.
Catch 22 and you all stupid enough not to see it coming.
been "protesting" since strat win98 times about the theft by cartel and monopolies supported by corrupt politicians
yet citizens just too lazy to take note and do anything even getting screwed when Taxpayers telecom system
given away to private profit and shares with fake value hurt the ordinary citizen aiding the companies with big bank loans to buy
from small and hold the power.
This thread as all telecoms threads will go on forever as sad ignorant citizens get ripped off and do nothing except moan
and seek advice which may help for a few hours but you will be throttled again and again.

I think you're looking for the 'tin foil suppliers' thread mate

rodge123 · 25-11-2020 11:24pm

NakQuada wrote: »

I disputed it with them and they agreed with me that it was a pile of bollocks and that it also made the off-peak usage useless as it adds to your daily quota of 20GB but doesn't add to your monthly FUP.

So, there are two policies in place. The first is a monthly fair usage policy of 1TB and the second is an 'acceptable usage policy' of 20GB a day.
But the real case is that the metrics are defined on the fly and vary customer to customer depending on previous day/weeks usage.

If you haven't used the net all day and you come home and start downloading, you will be prioritised ahead of other people.

If you've been using it over the day and racked up 9/10GB you will move down the prioritisation list. Once you go over anything from 14/15GB you move into the de-prioritised category.

Once this hits you will retain most of your speed but your traffic will be deprioritised. This can affect things such as gaming, where you end up with latency variation (jitter) and also causes browsing issues like non-responsive web pages, or YouTube videos failing to load/slow to load.

The deprioritisation resets at 12 midnight.

Yeah makes sense, I’ll have to warn the missus to layoff the YouTube videos on in background all day while she’s “working”!
Not sure I have the will to go through the agony of multiple calls and emails with them arguing! Done it before and I’d rather wipe my €@!? with sandpaper than do it again unless the service becomes unusable a lot.

Hoping the NBP wipes this shower out with a bit of luck!

rodge123 · 25-11-2020 11:27pm

jelem wrote: »

you never figure you being suckered as your request is routed by government and "network" for their benefit
do you actualy reach "live" site or cached which then fed to you - this aids the fake QOS you find in modems and routers
so the service providers can line you all up and apportion bandwidth from Their little and near imposssible ability to
provide a decent servive ==== Hence "upto" is always their get out of jail card.
the government is engaged in aiding cartel and monopoly in ireland so you ALL will continue to complain
instaed of what is needed which is direct action. the corrupt thieves will then use garda as you would be making threats.
Cop on to yourselves you being robbed and accept it as no one able to beat corrutp government\ministers and internet service providers in ireland. Forget ccpc.ie\comreg and ombudsman as toothless with NO power on purpose.
Only means is for citizens mass withdrawel of payments but you conned into direct debit and contract.
Catch 22 and you all stupid enough not to see it coming.
been "protesting" since strat win98 times about the theft by cartel and monopolies supported by corrupt politicians
yet citizens just too lazy to take note and do anything even getting screwed when Taxpayers telecom system
given away to private profit and shares with fake value hurt the ordinary citizen aiding the companies with big bank loans to buy
from small and hold the power.
This thread as all telecoms threads will go on forever as sad ignorant citizens get ripped off and do nothing except moan
and seek advice which may help for a few hours but you will be throttled again and again.

Donald?

Crey0100 · 25-11-2020 11:55pm

hi,
quick question, does the 1tb fair usage roll over on the 1st of each month or is it from the installation date?

jelem · 26-11-2020 12:21am

Crey0100 wrote: »

hi,
quick question, does the 1tb fair usage roll over on the 1st of each month or is it from the installation date?

you not read contract and ask before sign up. this haow you allow rip off.
Here is another for you lot.
one (1) irish internet service provider bans use of vpn and warns cut off service if use.
a world known anti virus etc. company sells their service with vpn included, advertised on tv.
who that cartoon idiot whom says DUH -

jelem · 26-11-2020 12:28am

rodge123 wrote: »

Yeah makes sense, I’ll have to warn the missus to layoff the YouTube videos on in background all day while she’s “working”!
Not sure I have the will to go through the agony of multiple calls and emails with them arguing! Done it before and I’d rather wipe my €@!? with sandpaper than do it again unless the service becomes unusable a lot.

Hoping the NBP wipes this shower out with a bit of luck!

Not a hope as already taken issues with NBP and as the rest they will not reply
as they are part of government aide\supported cartel\monopoly game.
took issue to EU as EU tax used (percentage) to aid NBP, EU will not
investigate how the funds used and whether they are "funds" going straight to private
profit companies. [RUFUS] if you looking at where you can go in case you not know and i help you
learn.

Dero · 26-11-2020 12:46am

Crey0100 wrote: »

hi,
quick question, does the 1tb fair usage roll over on the 1st of each month or is it from the installation date?

It rolls over on the first of the month.

Crey0100 · 26-11-2020 12:54am

jelem wrote: »

you not read contract and ask before sign up. this haow you allow rip off.
Here is another for you lot.
one (1) irish internet service provider bans use of vpn and warns cut off service if use.
a world known anti virus etc. company sells their service with vpn included, advertised on tv.
who that cartoon idiot whom says DUH -

just a simple question wasn't expecting such a hostile answer...

Crey0100 · 26-11-2020 12:55am

Dero wrote: »

It rolls over on the first of the month.

thanks dero

Asendor · 26-11-2020 8:54am

xxyyzz wrote: »

I get some weird dns errors an awful lot lately. When I go to a website I get a dns error and then the page reloads successfully.

With regards to those I have seen exactly the same for a few days now. using custom dns servers, I changed between different ones when it happened with no effect. My secondary router (VPN) was also impacted despite using a completely different set of DNS. Outages can be very short (a few seconds) up to several minutes. I managed to run speed checks during some of them and while download speed was between 25-70 upload speed was near death (0.01 at one stage). When I ran another test immediately after (with websites working again) upload speed was back to around 1.5

Dero · 26-11-2020 7:32pm

Asendor wrote: »

With regards to those I have seen exactly the same for a few days now. using custom dns servers, I changed between different ones when it happened with no effect. My secondary router (VPN) was also impacted despite using a completely different set of DNS. Outages can be very short (a few seconds) up to several minutes. I managed to run speed checks during some of them and while download speed was between 25-70 upload speed was near death (0.01 at one stage). When I ran another test immediately after (with websites working again) upload speed was back to around 1.5

Given your minuscule upload at the time, I would say it was simply DNS timeout errors. Do you remember what your ping times were for those speedtests?

It hasn't happened to me in a long time, but it used to happen regularly at peak times. I suspect in hindsight that we were being de-prioritised at the time. In any case, latency would be through the roof (2000-4000ms) and DNS requests would simply time out before a response was received.

It wouldn't matter what servers you use if it takes too long to get an answer.

Wing126 · 28-11-2020 11:32pm

For the first time in my 4/5 years with Imagine, I got a "High usage" warning.

My god it's so passive aggressive.

"In fact and reflecting the quality of the service we provide, our average customer data usage at 270Gb per month is the second highest in the market. Clearly given your usage you benefit from this. "

**** off with this ****. I can't wait for the NBP to roll out in my area to get rid of Imagine for good.

Nalz · 28-11-2020 11:40pm

How does one find out any rough dates for when National broadband Ireland plan to roll out fibre to areas? I'm outside Gorey co Wexford and not a big fan of this wireless internet!

Wing126 · 28-11-2020 11:42pm

Nalz wrote: »

How does one find out any rough dates for when National broadband Ireland plan to roll out fibre to areas? I'm outside Gorey co Wexford and not a big fan of this wireless internet!

Throw your Eircode in here - https://nbi.ie/

I think they started surveying in Wexford recently.

Nalz · 28-11-2020 11:52pm

Wing126 wrote: »

Throw your Eircode in here - https://nbi.ie/

I think they started surveying in Wexford recently.

Thanks. I'm "Inside Intervention Area", which is good I suppose. I'm wondering if and when we'll get it!?

Wing126 · 29-11-2020 12:33am

Nalz wrote: »

Thanks. I'm "Inside Intervention Area", which is good I suppose. I'm wondering if and when we'll get it!?

Ah they must not have surveyed your area yet in that case. You could email them and they may be able to tell you more information.

daraghwal · 29-11-2020 12:36pm

Nalz wrote: »

Thanks. I'm "Inside Intervention Area", which is good I suppose. I'm wondering if and when we'll get it!?

I'm in the same deployment area as you and there's no indication yet unfortunately. They are surveying the next deployment area beside us at the moment (Ballycarney) so hopefully will move into ours soon but they don't tend to just go from one area into the one beside it.

Also if you're still in the cooling off period for imagine and it's not working out, Whizzy would be a good shout.

Imagine LTE Rural Broadband

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