Three Bill Pay Trio SIM offer for iD customers

CVB · 05-10-2018 12:59pm

Where you Previously an iD mobile customer?

labrik · 05-10-2018 1:00pm

CVB wrote: »

Where you Previously an iD mobile customer?

Yes, I was an ID customer since I moved back to Ireland in 2016. Really liked the service as I don't use that much call time.

CVB · 05-10-2018 1:05pm

Ok I have contacted the Three Reps to alert them to this thread messages hopefully we will get a response soon !

CVB

labrik · 05-10-2018 1:19pm

CVB and DeadIMMortal, what have your bills been like since switching? Details if possible.

deadimmortal · 05-10-2018 1:21pm

Three have told me to pay the 30 this month and discount will go on again from next month for 6 months. That’s not on and not what any of us agreed to. No one seems to know in three what’s happening with it or why it is being done like that

deadimmortal · 05-10-2018 1:24pm

labrik wrote: »

CVB and DeadIMMortal, what have your bills been like since switching? Details if possible.

€5 a month as agreed till now

CVB · 05-10-2018 1:32pm

With VAT it’s always €5.88 or their around charge monthly

deadimmortal · 05-10-2018 1:34pm

CVB wrote: »

With VAT it’s always €5.88 or their around charge monthly

Mine always came out around €4.80, below €5. Never above it.

CVB · 05-10-2018 1:45pm

€4.59 all other months and this month €5.88 even though I have not used the phone at all this month switched off as I was travelling !

freebee23 · 05-10-2018 4:31pm

deadimmortal wrote: »

Three have told me to pay the 30 this month and discount will go on again from next month for 6 months. That’s not on and not what any of us agreed to. No one seems to know in three what’s happening with it or why it is being done like that

I received the same reply regarding my latest bill from three. Bill coming in at €27, contacted them and was told that my account was updated yesterday morning with a further 6 month discount. They advised that I pay the latest bill and that they would credit my account with the remainder so will not have a bill payment for the remainder of my term.
Would be curious to see if other customers on this deal got a high bill this month.
This is not what I agreed on when signing up.

Three: Lisa · 05-10-2018 4:56pm

Hi All!

The offer for ID customers who ported to our network (while that offer was running) was indeed to get your line rental for the reduced price of €5 per mth for the first 12 months. I can certainly check this out for you all but I'll need you to send individual PMs so that I can look at your individual accounts. Can you PM me your number, name, address and date of birth? As it's closing in on 5pm, I may not be able to get back to you all straight away but I'll come back to you on these PMs by Monday at the latest!

Cheers,
Lisa

deadimmortal · 05-10-2018 4:58pm

freebee23 wrote: »

I received the same reply regarding my latest bill from three. Bill coming in at €27, contacted them and was told that my account was updated yesterday morning with a further 6 month discount. They advised that I pay the latest bill and that they would credit my account with the remainder so will not have a bill payment for the remainder of my term.
Would be curious to see if other customers on this deal got a high bill this month.
This is not what I agreed on when signing up.

That’s what I got told too but it’s not what I agreed to when signing up.
If that’s the case would it be worth cancelling direct debits and manually credit the account ourselves by 5€ a month?

labrik · 05-10-2018 7:56pm

I've just seen Lisa's message. Surely we don't have to verify it if we were promised by three that we'd have the deal outlined. When I contacted three by message on their site last week after the monthly hike they agreed it would be reduced to 5 euro over the the next six months with discounts for the excessive monthly charge. What I'm wondering now were three trying to get away with it and only that we pulled them up about it, they've changed their tune.

deadimmortal · 05-10-2018 8:07pm

I wonder if this is ComReg worthy

labrik · 05-10-2018 8:15pm

What is Comreg?

CVB · 05-10-2018 9:31pm

The Irish Telecommunications Regulator

Aquos76 · 06-10-2018 9:58am

Three: Lisa wrote: »

Hi All!

The offer for ID customers who ported to our network (while that offer was running) was indeed to get your line rental for the reduced price of €5 per mth for the first 12 months. I can certainly check this out for you all but I'll need you to send individual PMs so that I can look at your individual accounts. Can you PM me your number, name, address and date of birth? As it's closing in on 5pm, I may not be able to get back to you all straight away but I'll come back to you on these PMs by Monday at the latest!

Cheers,
Lisa

Hi Lisa, just a slight correction, it was full price for the first month, and then €5 a month for the next 12 months.

deadimmortal · 07-10-2018 2:47pm

Any update on this Lisa. Never got a reply to my PM i sent you either the other day

CVB · 09-10-2018 11:06pm

Please can this be checked PM sent.

CVB

jamesbondings · 10-10-2018 3:16pm

Aquos76 wrote: »

Hi Lisa, just a slight correction, it was full price for the first month, and then €5 a month for the next 12 months.

As was mine.... Just got a text to check my bill.... 35 quid..... I will entertain a response before going elsewhere be it a competitor or a regulator of some discription.

d31b0y · 12-10-2018 9:29am

Since April, I've paid €39.21
My last bill was €5.27 on 25/09

rx8 · 12-10-2018 11:08am

Our 2 bills arrived yesterday, one for €6.00 and the other for €33.70.
I went in to the Three store in Blanchardstown centre and they told me that there was some kind of glitch on one of the bills and it would go back to the fiver deal next month. Neither of us ever got the €30 bill that was to be sent at the start of the deal though. Happy enough to continue like that. He said that my bill wasn't affected so would be still at the fiver a month deal.

jamesbondings · 12-10-2018 12:45pm

rx8 wrote: »

Our 2 bills arrived yesterday, one for €6.00 and the other for €33.70.
I went in to the Three store in Blanchardstown centre and they told me that there was some kind of glitch on one of the bills and it would go back to the fiver deal next month. Neither of us ever got the €30 bill that was to be sent at the start of the deal though. Happy enough to continue like that. He said that my bill wasn't affected so would be still at the fiver a month deal.

But they still take 30 quid... Just because....

freebee23 · 12-10-2018 1:17pm

Three: Lisa wrote: »

Hi All!

The offer for ID customers who ported to our network (while that offer was running) was indeed to get your line rental for the reduced price of €5 per mth for the first 12 months. I can certainly check this out for you all but I'll need you to send individual PMs so that I can look at your individual accounts. Can you PM me your number, name, address and date of birth? As it's closing in on 5pm, I may not be able to get back to you all straight away but I'll come back to you on these PMs by Monday at the latest!

Cheers,
Lisa

Hi Lisa,
I sent you these details by pm a few days ago. Have not received an update at this time regarding this issue. I would really appreciate some feedback and a resolution to this ongoing price increase. Can you advise on options available to myself and other 3 customers here on boards that are in the same situation.
Regards,
freebee23

deadimmortal · 12-10-2018 1:27pm

Theee have confirmed there was a “glitch” in their billing system that resulted in ID mobile customers only getting the promo for 6 months. They have advised this month will have to be paid in full and the promo will go back on again next month for 6 more months.
However, if you check any of your previous bills under discounts, you will see the discount was always set for just “6 months gold and 6 months platinum” and not 12 months. So they knew from day one that this was going to happen.
They still haven’t sent out a mass message letting people know of the unexpected charge either.

Three: Lisa · 12-10-2018 1:35pm

Hi Everyone,

I'm currently replying to your PMs but as there has been a delay in my ability to come back to you all this way, I wanted to post here also. Thanks a mill for highlighting the issue here, our billing team are now aware of the issue and are working to get this resolved. Essentially, the discounted line rental was expired on the system after 6 months. This was an error and will be rectified soon. This is being done as a matter of high importance and once completed by my colleagues, those affected will be contacted via text message to let you know.

Sincere apologies for the error guys, it should be fixed very soon!

Cheers,
Lisa

deadimmortal · 12-10-2018 1:43pm

Three: Lisa wrote: »

Hi Everyone,

I'm currently replying to your PMs but as there has been a delay in my ability to come back to you all this way, I wanted to post here also. Thanks a mill for highlighting the issue here, our billing team are now aware of the issue and are working to get this resolved. Essentially, the discounted line rental was expired on the system after 6 months. This was an error and will be rectified soon. This is being done as a matter of high importance and once completed by my colleagues, those affected will be contacted via text message to let you know.

Sincere apologies for the error guys, it should be fixed very soon!

Cheers,
Lisa

Only aware of it now? That’s total bull. They knew from day one. I even brought it to their attention before the bills were even issued.
The promo is even named 6 months on the bills so someone somewhere knew exactly what was gonna happen. And instead of reapplying the promo automatically before the second half of the 12 months kicked in they decided not to.

skydish79 · 12-10-2018 2:34pm

Maybe three might look at adding the €5 promotion for an extra month as a goodwill gesture

8bi1ctzegfouva · 16-10-2018 12:57pm

Same has happened with me. I assume they'll take the €27.06 and leave my account in credit till the €5/month uses it all up?

I do think a token gesture of goodwill is required, maybe a couple of extra months on the €5/month deal.

deadimmortal · 16-10-2018 8:29pm

Ernesto Long Crow wrote: »

Same has happened with me. I assume they'll take the €27.06 and leave my account in credit till the €5/month uses it all up?

I do think a token gesture of goodwill is required, maybe a couple of extra months on the €5/month deal.

No your account wont be left in credit, you will be billed €5 a month again from next month for 6 months.

They basically got everyone who signed up for this plan to pay a full month (€30) halfway through their 12 month "promo" and they are being fairly quite about it too.

8bi1ctzegfouva · 16-10-2018 9:56pm

Oh really???

The plot thickens.

I was on to chat on the three website and was told that my account would be left in credit, but that I should check back in a few weeks to double check that my account was in credit.

I’ll wait and see I suppose.

deadimmortal wrote: »

No your account wont be left in credit, you will be billed €5 a month again from next month for 6 months.

They basically got everyone who signed up for this plan to pay a full month (€30) halfway through their 12 month "promo" and they are being fairly quite about it too.

8bi1ctzegfouva · 21-10-2018 12:03am

Three: Lisa wrote: »

Hi Everyone,

I'm currently replying to your PMs but as there has been a delay in my ability to come back to you all this way, I wanted to post here also. Thanks a mill for highlighting the issue here, our billing team are now aware of the issue and are working to get this resolved. Essentially, the discounted line rental was expired on the system after 6 months. This was an error and will be rectified soon. This is being done as a matter of high importance and once completed by my colleagues, those affected will be contacted via text message to let you know.

Sincere apologies for the error guys, it should be fixed very soon!

Cheers,
Lisa

Has this been rectified yet? And will our accounts be left in credit for the extra amount charged?

8bi1ctzegfouva · 25-10-2018 1:12pm

Ernesto Long Crow wrote: »

Has this been rectified yet? And will our accounts be left in credit for the extra amount charged?

Three???

d31b0y · 25-10-2018 1:21pm

Wife got a text from them to say the account would be credited.

8bi1ctzegfouva · 25-10-2018 1:22pm

Good news. I assume we’ll al be the same.

Thegalwayman · 26-10-2018 12:33am

I switched after the bigger bill arrived

deadimmortal · 26-10-2018 11:01pm

Anyone else being charged extra now for Calls texts and downloads?
I haven’t made any other calls and texts but I am being charged €25 for them

freebee23 · 27-10-2018 2:03pm

Got a text from Three a few days ago informing me that my bill would be sorted and that I would only be charged the correct amount.
However when I checked my bank the full amount was taken.

I got onto chat service and told them I was not happy with a credit on my account. They eventually agreed to issue me a refund by cheque for the difference within 21 working days.

loki7777 · 12-02-2019 12:30pm

How to cancel bill pay with three now? Do you have to go to CPW or three?

d31b0y · 12-02-2019 1:42pm

Is it time? Any other good deals to move to?

I doubt you'd have to go to CPW. Your contract is with Three.

loki7777 · 12-02-2019 3:13pm

End of next month.

Luckycharm · 12-02-2019 5:23pm

My deal finishes next month as well, I went to Eir €15 a month 15gb, 300 mins, 300 txt which is enough for my use. It will go to €30- carphone doing a deal of €15 a month for something slightly better but only if you move from Tesco!! Can you just get a Tesco sim and then move to this deal or are there better deals out there.

labrik · 22-02-2019 11:00am

I rang three to cancel this morning. Fairly easy process. Didn't try the hard sell too much. Should I receive a text or email stating I've cancelled?

loki7777 · 22-02-2019 11:10am

You canceled or ported to prepay? As i was told that you can cancel over the phone or get a sim card(i assume from three) and they will port this number using chat.

labrik · 22-02-2019 1:15pm

I cancelled the contract (30 days notice) over the phone. But I have had no confirmation. I forgot to ask if they send confirmation but he said it would be cancelled.

loki7777 · 24-03-2019 12:27pm

They already closed our account(and all access to it) so we don't even have a chance to check is it in debit/credit.

FCB1899 · 24-03-2019 12:54pm

Rang them today as my year was up and was offered bill pay sim only same terms for 15 euros for 12 months. Happy enough with that

skydish79 · 25-03-2019 1:39pm

FCB1899 wrote: »

Rang them today as my year was up and was offered bill pay sim only same terms for 15 euros for 12 months. Happy enough with that

were offering me the 12 months for €20 - went to tesco mobile all calls and data and 100 text messages for €15

MayoForSam · 25-03-2019 1:43pm

FCB1899 wrote: »

Rang them today as my year was up and was offered bill pay sim only same terms for 15 euros for 12 months. Happy enough with that

I did the same yesterday using webchat, all done in 10 minutes, no hassle at all but I did make a veiled threat about going to a new provider if I didn't get the deal.

tekwhiz · 25-03-2019 2:17pm

I rang three a month ago and got extended for another 12 months at 20€. Just rang again thanks to MayForSam's comment and said I was moving to tesco mobile for 15€ and they said they'd match it.. Cheers

Three Bill Pay Trio SIM offer for iD customers

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