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Lumia 1020 Win 10 - not recognising replacement sim

  • 17-05-2016 09:34PM
    #1
    ablelocks
    Registered Users, Registered Users 2 Posts: 5,232 ✭✭✭


    Anyone any ideas on fixing this issue?

    to try and get better reception, Three recommended I change the sim on my phone and now the phone is not recognising the replacement sim.

    Windows 10.0.10586.318 - the upgrade to .318 was last week, before i swapped sims.

    the sim card is working in a lumia 820 that has windows 10.0.10586.107

    will a hard reset fix it I wonder?


Comments

  • #2
    Davy
    Registered Users, Registered Users 2 Posts: 19,301 CMod ✭✭✭✭Davy


    Can you put the old sim back in and try it?

    If you were having trouble it may be a hardware issue that a hard rest wouldn't fix, before going down that road I would get a different sim card


  • #3
    ablelocks
    Registered Users, Registered Users 2 Posts: 5,232 ✭✭✭ablelocks


    don't have the old sim - and it has been deactivated anyway. I'm on a second 3 sim.

    I also tried an eir sim that worked on Monday in that I could see I was getting coverage. took it out yesterday to try the 2nd 3 sim. just tried it there and it doesn't work now either.

    just about to do a hard reset - which needed to be done anyway.


  • #4
    Davy
    Registered Users, Registered Users 2 Posts: 19,301 CMod ✭✭✭✭Davy


    Did you have a sim Adapter in it at any stage that would have damaged the contacts?


  • #5
    ablelocks
    Registered Users, Registered Users 2 Posts: 5,232 ✭✭✭ablelocks


    no - no sim adapter - it hasn't been opened in years but opened and closed a good few times since saturday.

    from ltd research, it is something that has happened to otherrs...

    no visible signs of damage on the sim card holder.


  • #6
    ablelocks
    Registered Users, Registered Users 2 Posts: 5,232 ✭✭✭ablelocks


    hard reset didn't work...


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  • #7
    markest
    Registered Users, Registered Users 2 Posts: 288 ✭✭markest


    Have you tried:

    http://techbeasts.com/how-to-reset-nokia-lumia-1020-if-it-becomes-unresponsive/

    Worked for me after an update bricked my 1020 last year. Don't remember taking SIM out though.


  • #8
    ablelocks
    Registered Users, Registered Users 2 Posts: 5,232 ✭✭✭ablelocks


    markest wrote: »
    Have you tried:

    http://techbeasts.com/how-to-reset-nokia-lumia-1020-if-it-becomes-unresponsive/

    Worked for me after an update bricked my 1020 last year. Don't remember taking SIM out though.

    that method just looks like another version of pressing the reset button?


  • #9
    ablelocks
    Registered Users, Registered Users 2 Posts: 5,232 ✭✭✭ablelocks


    bollocks. repair centre says sim card reader is broken and is "beyond economic repair" - might contact Microsoft directly and see if there's anything that can be done


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