Wedding vendor goes ballistic.

meeeeh · 08-04-2016 10:44AM

This is a mess that tabloids love. I get the feeling they are under some financial pressure however her reaction was completely out of order. If I was the bride I would contact solicitor (and I wouldn't be a fan of lawsuits for nothing).

That being said it always amazes me how quick are social media vigilante mob to jump on a band wagon and start campaign against someone without knowing the story and even start sending hate mail and making abusive phone calls. I guess mob found new outlet since stoning isn't allowed anymore.

salmocab · 08-04-2016 10:49AM

She should get a job in PR

Gatica · 08-04-2016 10:53AM

meeeeh wrote: »

This is a mess that tabloids love. I get the feeling they are under some financial pressure however her reaction was completely out of order. If I was the bride I would contact solicitor (and I wouldn't be a fan of lawsuits for nothing).

That being said it always amazes me how quick are social media vigilante mob to jump on a band wagon and start campaign against someone without knowing the story and even start sending hate mail and making abusive phone calls. I guess mob found new outlet since stoning isn't allowed anymore.

Yeah, had a look at their website. It's sad people have resorted to phoning them over this. She sounds like she's quick to involve police or justice system of some kind over the smallest thing though, so it's not necessarily an indication of its seriousness. Guess maybe that's what she meant about being harassed. Hardly would pin it on brides again though, especially since there's no proof as to who's harassing her.

SteM · 08-04-2016 11:05AM

salmocab wrote: »

She should get a job in PR

According to her post on their website she's a 'trouble-shooting manager'. Sure a job in PR would be a step down!

Gatica · 08-04-2016 11:08AM

trouble caused by herself?

baby and crumble · 08-04-2016 11:09AM

"We cannot afford to hire anyone on a contract. Balgonie Castle has never received grant funding. I have tried for the past 3 years to get our local authority to help us out here."

WTF why is this even relevant? WHy on earth should a local authority anywhere give money to a business "just because"? Bizarre. Terribly worded statement on the website. Jesus at least get it proofread. I'd be staying a million miles away from anywhere whose website and public facing material is that bad- shows they don't look after details etc.

But yeah. Mad.

Loughc · 08-04-2016 11:12AM

baby and crumble wrote: »

"We cannot afford to hire anyone on a contract. Balgonie Castle has never received grant funding. I have tried for the past 3 years to get our local authority to help us out here."

WTF why is this even relevant? WHy on earth should a local authority anywhere give money to a business "just because"? Bizarre. Terribly worded statement on the website. Jesus at least get it proofread. I'd be staying a million miles away from anywhere whose website and public facing material is that bad- shows they don't look after details etc.

But yeah. Mad.

Usually local councils will give historical building a grant for upkeep and whatnot. I imagine as it's a castle it's listed as a historical building.

Regardless of that, that issue had nothing to do with any wedding or her encounter with the bride. It was an awful statement and if anything it's made a bad situation worse.

salmocab · 08-04-2016 11:12AM

baby and crumble wrote: »

"We cannot afford to hire anyone on a contract. Balgonie Castle has never received grant funding. I have tried for the past 3 years to get our local authority to help us out here."

WTF why is this even relevant? WHy on earth should a local authority anywhere give money to a business "just because"? Bizarre. Terribly worded statement on the website. Jesus at least get it proofread. I'd be staying a million miles away from anywhere whose website and public facing material is that bad- shows they don't look after details etc.

But yeah. Mad.

She's just happy to blame anyone that isn't herself

flutered · 08-04-2016 11:14AM

Gatica wrote: »

Maybe she really was sick of having to look after brides? This way they won't get anymore in future, problem solved

i knew a lass a while back who worked as a wedding promoter or arranger or whatever you like to call her at a popular wedding venue, so after working eight days on the trot she took a day off, that morning a bride to be asked for her third viewing of what the hotel had to offer, they reply she got was i am on a day off i will be at work from 7:00 am tomorrow, the bride to be replied, but it is my wedding, you have to come in today, to go over the details me

baby and crumble · 08-04-2016 11:18AM

flutered wrote: »

i knew a lass a while back who worked as a wedding promoter or arranger or whatever you like to call her at a popular wedding venue, so after working eight days on the trot she took a day off, that morning a bride to be asked for her third viewing of what the hotel had to offer, they reply she got was i am on a day off i will be at work from 7:00 am tomorrow, the bride to be replied, but it is my wedding, you have to come in today, to go over the details me

Not going to deny some folks loose the run of themselves but I'd wager 99% are totally grand and normal.

flutered · 08-04-2016 11:20AM

Loughc wrote: »

Usually local councils will give historical building a grant for upkeep and whatnot. I imagine as it's a castle it's listed as a historical building.

Regardless of that, that issue had nothing to do with any wedding or her encounter with the bride. It was an awful statement and if anything it's made a bad situation worse.

it sounds as if a 14 year old is doing the work

meeeeh · 08-04-2016 11:35AM

baby and crumble wrote: »

"We cannot afford to hire anyone on a contract. Balgonie Castle has never received grant funding. I have tried for the past 3 years to get our local authority to help us out here."

WTF why is this even relevant? WHy on earth should a local authority anywhere give money to a business "just because"? Bizarre. Terribly worded statement on the website. Jesus at least get it proofread. I'd be staying a million miles away from anywhere whose website and public facing material is that bad- shows they don't look after details etc.

But yeah. Mad.

It's completely irrelevant for this thread but it depends what historical buildings you consider to be in national, local interest to be kept in decent condition.

I come from a town with quite a few historical residential and commercial buildings. Local council pays for outside renovation materials and expert advice and owners pay for labour. It means most of the buildings are in top condition at least on the outside and town more attractive for the visitors.

As I said nothing to do with the subject but it is not unreasonable to expect state and local help if your own a listed building.

Frynge · 08-04-2016 12:10PM

As someone who has worked in hotels selling wedding packages to brides to be I can somewhat sympathise with her. On any given day in a hotel 1 in 1000 customers might be unreasonable with their requests or expectations, but throw some brides into the mix and it can be 1 in 3.

The girl from the castle obviously reached the end of her tether. She mentions something about a blog post that I have not seen but my understanding is the the customer was effectively giving out about the terms of the package that she signed up for, if those terms included payment 3 months in advance and full price for children then I'm not sure why there is any sympathy for her.

Sinister Kid · 08-04-2016 12:11PM

Loughc wrote: »

I doubt they're going to sack the daughter in law. They'll have to claim she's stepped down from her role and give her a background role where she doesn't interact with the public.

Her poor husband having to put up with her!

the_syco · 08-04-2016 12:17PM

meeeeh wrote: »

As I said nothing to do with the subject but it is not unreasonable to expect state and local help if your own a listed building.

Usually this is because it's more expensive doing anything to a listed building. Example; not being able to drill through a wall. But if this is how she reacts, I'm wondering if she's altered the building to the point that the council don't consider it worthy of funding?

tinpib · 08-04-2016 12:18PM

Frynge wrote: »

As someone who has worked in hotels selling wedding packages to brides to be I can somewhat sympathise with her. On any given day in a hotel 1 in 1000 customers might be unreasonable with their requests or expectations, but throw some brides into the mix and it can be 1 in 3.

The girl from the castle obviously reached the end of her tether. She mentions something about a blog post that I have not seen but my understanding is the the customer was effectively giving out about the terms of the package that she signed up for, if those terms included payment 3 months in advance and full price for children then I'm not sure why there is any sympathy for her.

Hi Frynge.

Take a look through this thread, especially the the first link to see what happened, to the best of our knowledge.

Main point: bride queries prices at venue, asks for advice, flat out refuses to name venue.

Venue manager sees it has meltdown, and posts brides private contract details.

Bride did nothing wrong. Manager did.

the_syco · 08-04-2016 12:20PM

Frynge wrote: »

The girl from the castle obviously reached the end of her tether. She mentions something about a blog post that I have not seen but my understanding is the the customer was effectively giving out about the terms of the package that she signed up for, if those terms included payment 3 months in advance and full price for children then I'm not sure why there is any sympathy for her.

Client asks random people if this is the norm.
Client doesn't mention Castle.
Castle person comes on, lists clients contract for all to see, and says that client has to pay.

From what I've read, client never said they wouldn't pay.

Castle goes meltdown, and threatens solicitor.

hullaballoo · 08-04-2016 12:30PM

Can I ask you something?

Had anyone ever heard of Balgonie Castle before?

WELL!??

.

Icaras · 08-04-2016 12:35PM

hullaballoo wrote: »

Can I ask you something?

Had anyone ever heard of Balgonie Castle before?

WELL!??

I don't think too many will forget it after this sh1t storm.

mahamageehad · 08-04-2016 12:42PM

Icaras wrote: »

I don't think too many will forget it after this sh1t storm.

I'd say they'll have quite a few interested parties contacting them now hoping for cutthroat prices!!!

Frynge · 08-04-2016 12:44PM

tinpib wrote: »

Hi Frynge.

Take a look through this thread, especially the the first link to see what happened, to the best of our knowledge.

Main point: bride queries prices at venue, asks for advice, flat out refuses to name venue.

Venue manager sees it has meltdown, and posts brides private contract details.

Bride did nothing wrong. Manager did.

I'm no saying the bride did anything wrong per say and the venue manager definitely did not handle the situation in any way professionally, but in saying that I can understand how frustrating and infuriating it can be to deal with clients who make agreements only to the have a problem with it after the fact.

I think you missed a few steps of all this in your main point and that there is a lot more to this story than just a few screen grabs from Facebook. Most importantly that the bride went and viewed a venue and then decided to book said venue at which time a contract outlining all the terms and conditions for that venue would have been signed. The time to question such terms and condition is before paying any holding deposit, not 9 months after booking.

I also do not accept the "flat out refused" remark in relation to naming the venue, I would think it most probable that any number of people would have easily been able to identify the venue from the brides fb page, as well as the details of the booking that the manager posted (which she shouldn't have).

I know and accept that most people will not like my take on things but would ask people to keep in mind that there is limited information can be gleaned from a few cb post and there is reference to some blog that I have not seen.

Keane2baMused · 08-04-2016 12:54PM

Frynge she new it was 90 days in advance but from what I can see she said there were other things that came up after they were not made aware of.

Such as children being charged full price which is basically unheard of.Obviously then she was going to mention the 90 day advance payment as there were other issues. It's extremely unusual to request payment that far ahead and especially given the current climate what would happen if the business went under?

Yes she probably should have walked away when she read the contract but she is entitled to ask anonymous queries without having the manager coming on and slating her and revealing confidential information .

These questions were posted on a forum like this, not her Facebook.

actuallylike · 08-04-2016 01:13PM

Holy shít, proper meltdown

https://twitter.com/balgoniecastle/status/717674722067095552

links to this

https://www.facebook.com/kdmorrisbalgonie/posts/10208926607591889

This is quite a tragic, proper, full on, emotional breakdown. The poor, mental, thing

tinpib · 08-04-2016 01:13PM

Frynge wrote: »

I'm no saying the bride did anything wrong per say and the venue manager definitely did not handle the situation in any way professionally, but in saying that I can understand how frustrating and infuriating it can be to deal with clients who make agreements only to the have a problem with it after the fact.

I think you missed a few steps of all this in your main point and that there is a lot more to this story than just a few screen grabs from Facebook. Most importantly that the bride went and viewed a venue and then decided to book said venue at which time a contract outlining all the terms and conditions for that venue would have been signed. The time to question such terms and condition is before paying any holding deposit, not 9 months after booking.

I also do not accept the "flat out refused" remark in relation to naming the venue, I would think it most probable that any number of people would have easily been able to identify the venue from the brides fb page, as well as the details of the booking that the manager posted (which she shouldn't have).

I know and accept that most people will not like my take on things but would ask people to keep in mind that there is limited information can be gleaned from a few cb post and there is reference to some blog that I have not seen.

Hi Frynge.

I can understand her having a meltdown too, but she should have screamed at her husband, dog, mirror, subordinates :pac: etc and remained professional to the bride.

I think that's the point, she was totally unprofessional.

She should have gone private not public with the bride.

You say you still haven't read the thread. So then how can you disagree with 'flat out refused' since you don't know what was posted?

Anyway here is what the bride said:" Don't want to name venue as this can cause more conflict" That sure sounds like a flat out refusal to me.

Frynge · 08-04-2016 01:19PM

Keane2baMused wrote: »

Frynge she new it was 90 days in advance but from what I can see she said there were other things that came up after they were not made aware of.

Such as children being charged full price which is basically unheard of.Obviously then she was going to mention the 90 day advance payment as there were other issues. It's extremely unusual to request payment that far ahead and especially given the current climate what would happen if the business went under?

Yes she probably should have walked away when she read the contract but she is entitled to ask anonymous queries without having the manager coming on and slating her and revealing confidential information .

These questions were posted on a forum like this, not her Facebook.

I understood the bride to mean that things had changed for her personally.

The 90 day advance payment might be unusual but is not unheard of as I got married in a castle in 2014 that was paid for 90 days in advance. (Ceremony and drinks reception).

I also think it unfair of you to claim that the bride was asking anonymously.

tinpib · 08-04-2016 01:26PM

Frynge wrote: »

I know and accept that most people will not like my take on things but would ask people to keep in mind that there is limited information can be gleaned from a few cb post and there is reference to some blog that I have not seen.

Also Frynge I agree with you that we don't know the full story.

But the manager should have dealt with it in private, the manager brought all this on herself by going public-ish, albeit on a private FB group.

Then she posted private details of the contract with the client on a FB group.

To any reasonable armchair legal eagle with a flawless character and perfect life such as myself :pac: you would be getting into dodgy data protection areas.

Frynge · 08-04-2016 01:26PM

tinpib wrote: »

You say you still haven't read the thread. So then how can you disagree with 'flat out refused' since you don't know what was posted?

Anyway here is what the bride said:" Don't want to name venue as this can cause more conflict" That sure sounds like a flat out refusal to me.

I have read all of this thread and the screen grabs from Facebook and the responses, what I have not been able to find is the blog that the venue manager was referencing.

I acknowledge that the bride said "don't want to name venue as this can cause more conflict" on Facebook, but my point was if someone was to click into her profile page I'm sure they would see many references to the venue in question, most likely around June last year. Making it very obvious what venue she was talking about.

tinpib · 08-04-2016 01:31PM

Frynge wrote: »

I have read all of this thread and the screen grabs from Facebook and the responses, what I have not been able to find is the blog that the venue manager was referencing.

I acknowledge that the bride said "don't want to name venue as this can cause more conflict" on Facebook, but my point was if someone was to click into her profile page I'm sure they would see many references to the venue in question, most likely around June last year. Making it very obvious what venue she was talking about.

I think it's just semantics, the 'blog' is the FB private Group I reckon.

I don't think your point of 'my point was if someone was to click into her profile page I'm sure they would see many references to the venue in question' is relevant.

That requires effort and investigation. I could put a lot effort and resources into finding out more information about any post on FB if I so wanted.

The manager posting the info to the private group means no effort or investigation was required for any member of that group to know how many guests were expected and how much the bride was paying..

Keane2baMused · 08-04-2016 01:32PM

Frynge wrote: »

I have read all of this thread and the screen grabs from Facebook and the responses, what I have not been able to find is the blog that the venue manager was referencing.

I acknowledge that the bride said "don't want to name venue as this can cause more conflict" on Facebook, but my point was if someone was to click into her profile page I'm sure they would see many references to the venue in question, most likely around June last year. Making it very obvious what venue she was talking about.

Why would the venue name/ references to the venue be on her Facebook?

Maybe it's just me but I wouldn't and don't know anyone that would have that information up. That's for the invites!

Frynge · 08-04-2016 01:36PM

tinpib wrote: »

Also Frynge I agree with you that we don't know the full story.

But the manager should have dealt with it in private, the manager brought all this on herself by going public-ish, albeit on a private FB group.

Then she posted private details of the contract with the client on a FB group.

To any reasonable armchair legal eagle with a flawless character and perfect life such as myself :pac: you would be getting into dodgy data protection areas.

Just to be clear I'm in no way supporting the venue manger here, and think she is probably a wagon and a half.

I would be willing to guess that there is no data protection issues at all, as the bride probably (just like so many) had posted such details online previously, therefore allowing anyone to be able to match up her info with the venues pricing structure and as such be privy to what the venue manager posted.

Wedding vendor goes ballistic.

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