RTE player stopped working on our Samsung Smart TV

mct1 · 13-01-2016 08:09PM #1

Since the last Samsung Smart TV firmware update a week ago, RTE Player shows the ads but not the programme. Instead a message comes up "The service is having issues". This happens with all RTE programmes. Other apps like TV3 and Youtube work fine.

In the past we'd have the occasional RTE Player blip for a day or two, but never longer and never like this with the ads playing, or this message. I did a reset of the Smart Hub which then updated itself but no change. I Googled away, but no mention of this problem anywhere. So has anyone else had this - recently or in the past? And anyone found a solution?

I would suspect it was an RTE app not updated to the latest firmware - but in that case, you'd think others must have this problem too.

ThisRegard · 14-01-2016 09:41AM

How old or what model is your TV, i.e. is it using the new Tizen operating system or is it a model from last year or before? I was using it on mine fine last night, but mine doesn't use Tizen and I think they may be a different version of the app.

mct1 · 14-01-2016 06:15PM

Thanks for your reply. TV was bought new in October 2012 when Ireland went digital. Model is UE40ES5500. So yours works fine. Hmm. Usually I can find a solution to these glitches on the web but not this time. If no suggestions appear here, maybe Samsung might help me fix it.

dubrov · 14-01-2016 08:21PM

Upgraded to firmware 2006 on a UE40ES6900 and it is working. As usual half the content is missing compared with the online version though

mct1 · 14-01-2016 10:58PM

Dubrov, thank you! I thought the firmware always auto updated but obviously mine didn't. So I used Menu/Support/Software Update (which was greyed out initially) to upgrade to version 2006 and now my RTE Player works. Delighted

green and yellow · 16-02-2016 09:59PM

i had the same issue but all sorted now, many thanks to you guys.

Thar_Cian · 14-04-2017 07:44PM

I'm having the same problem with the UE32K5500 and UE40K5500 models. RTÉ Player is on version 1.2.517 on both TVs, while their system software are both updated to 1142 and 1162, respectively. The programmes just won't play after the ads are finished.

Troy McClure · 24-08-2017 08:34PM

I have a Samsung UE46ES6300 TV. Its a 2012 model. The RTE player used to work but now everytime I try to open it, it just says there's a problem!. I tried resetting it but no joy. The TV3 player works alright. I was trying to get an app, IP TV to work but it wont either. Software is updated and I don' seem to have the option as outlined by other posters. Any ideas? Help!

colmcure · 06-11-2017 08:18AM

Same problem as OP. Got onto Samsung about a week ago and still waiting for them to call me back. I tried everything but no player, just ads! My model is UE 43J5500AKXXU. Would love to get a fix of some description??

Troy McClure · 06-11-2017 02:52PM

I posted above with same problem. Software update solved the problem. I was updating the software but it wasn't actually installing. In the settings in 'other software' I found the downloaded software. I don't know why it was downloading but not installing as it kept telling me it was up to date. It was up to date but not installed.
I found the samsung support very helpful once it kicks in. It's best to use their online support however and not on the phone. The call centre is in india somewhere and were clueless to the point of annoyance so I gave up on it. They seemed to want to sell me something. However, the online support seemed to have strong technical knowledge and answered all questions fully.

Wicklow Will · 25-02-2018 08:16PM

25/2/2018: we’ve 2016 Samsung Smart TV. All updates loaded to date. As with OP it’s pkaying the ads on RTE Player but when it comes to playing the programmes it reverts to the ads and plays them again. Cannot get it to play the progs!

Has anyone found a solution to this. As I say, all our updates are ... up to date.

Thanks.

WallyJumbla · 28-05-2018 06:01PM

I have had the same problem with 2 Samsung Smart TVs for the past 6 months. Samsung have just released new firmware, but it doesn't solve the problem. It seems that when the ads are playing some are skipped (judging by time remaining displayed), and the software is designed not to play the programme unless all of the ads are played first. I have pointed this out to RTE but they are not listening. They put the blame on Samsung.

RTE player stopped working on our Samsung Smart TV

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