Blown engine - where does the customer stand?

clogher71 wrote: »

Thanks for that, yes the dealer may or may not have given bad advice. My gut instinct on this one is his mechanic saw trouble and referred him on, I have and might be slated for this again, just like my example in my first post.

I still don't get your point on this, again you seem to be saying that it was a bad thing that the mechanic referred him on, that because he had taken money for services previously he should now have stepped up and sorted this big problem? Somehow like a bank taking your money in the good times and then not wanting to know you in the bad times?

But like I say, thats too simplistic. Its not necessarily that the guy didn't want to step up and help, maybe if he had the right knowledge and equipment he would have sorted it right out. But if he didn't have that knowledge and equipment then by far the right thing to do was be honest about that and refer the OP on. He could easily have done far more harm than good messing about with a big fault that he couldn't fix.

Its a simple point I think, so I'll leave it there.