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UPC Ubee EVW3226

1…45679

Comments

  • #242
    pippip
    Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭pippip


    My dad got one installed the other week on 120mb package. On both his PC and my sister laptop they are only getting 30mb-40mb via Ethernet.

    Strangely my sister can get approx 60mb over wifi?

    Called upc back and the engineer was getting full 120mb (as he did when installing it) on his computer and even he was confused as to why the other computers are so low?

    Now the PC is old and running windows 7 but the laptop is only a year old.

    Anyone got a theory on why engineer would be getting full speeds and more weirdly how my sister is getting better over wifi than Ethernet?


  • #243
    Virgin Media: Brian
    Closed Accounts Posts: 16,507 ✭✭✭✭Virgin Media: Brian


    pippip wrote: »
    Anyone got a theory on why engineer would be getting full speeds and more weirdly how my sister is getting better over wifi than Ethernet?

    Hi pippip,

    We can check into that for you if you can PM UPC: Reps with your acc info.

    Thanks


  • #244
    pippip
    Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭pippip


    Thanks Brian, going to pop out with my own laptop first and see if its any better. If not I'll get him to contact yous.

    regards,


  • #245
    Automan
    Registered Users, Registered Users 2 Posts: 332 ✭✭Automan


    There is a known problem with the Ubee EVW3226, if the laptop has a 10/100 ethernet connection then you will not get speeds above 30Mbs, UPC are well aware of the problem that has been ongoing for months now.

    see the following thread:

    http://www.boards.ie/ttfthread/2057372073/1

    According to UPC Brian the Ubee EVW3226 is no longer being supplied by UPC so surprised that your father was sent one.

    http://www.boards.ie/ttfpost/95157485


  • #246
    cherrytaz
    Registered Users, Registered Users 2 Posts: 481 ✭✭cherrytaz


    Hi there

    So I have the UPC horizon box and the wifi continually drops so UPC have sent out an EVW 3226 along with a splitter and additional Coax.

    So I connected up the splitter with one going to horizin box for UPC TV and other side of splitter to EVW 3226 for wifi. I logged into Horizon on 192.168.192.1 and disabled wifi.

    So then I then have wifi but its network is on 192.168.0.1 I still have 2xNAS connected into back of horizon box but the horizon box is on an IP of 192.168.192.1 (a different setup)

    Can anyone help me out with this setup, I basically want TV on horizon box and wifi on EVW 3226 and these two devices sit right beside each other.

    Should I use the splitter or should I run LAN from Horizon to EVW or what is the correct setup, having awful issues


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  • #247
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    You can't use two modems on one account. Once you register the ubee it becomes your internet connection and the horizon becomes a tv only box, no networking.


  • #248
    pippip
    Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭pippip


    Automan wrote: »
    There is a known problem with the Ubee EVW3226, if the laptop has a 10/100 ethernet connection then you will not get speeds above 30Mbs, UPC are well aware of the problem that has been ongoing for months now.

    see the following thread:

    http://www.boards.ie/ttfthread/2057372073/1

    According to UPC Brian the Ubee EVW3226 is no longer being supplied by UPC so surprised that your father was sent one.

    http://www.boards.ie/ttfpost/95157485

    Thank you, that looks like the problem alright. Will follow this line of enquiry and see what can be done.


  • #249
    Thud
    Registered Users, Registered Users 2 Posts: 2,741 ✭✭✭Thud


    i had the same problem, I got the TP Link Archer C9 and the TP Link T4U:
    http://www.boards.ie/vbulletin/showpost.php?p=94482347&postcount=205


  • #250
    Hogzy
    Registered Users, Registered Users 2 Posts: 7,544 ✭✭✭Hogzy


    Anyone having issues with the internet cutting out with this router? We have it a few weeks now and every hour we have to plug out the router and back as the internet cuts out on it.

    Its VERY frustrating.


  • #251
    MarkY91
    Registered Users, Registered Users 2 Posts: 7,071 ✭✭✭MarkY91


    Automan wrote: »
    There is a known problem with the Ubee EVW3226, if the laptop has a 10/100 ethernet connection then you will not get speeds above 30Mbs, UPC are well aware of the problem that has been ongoing for months now.

    see the following thread:

    http://www.boards.ie/ttfthread/2057372073/1

    According to UPC Brian the Ubee EVW3226 is no longer being supplied by UPC so surprised that your father was sent one.

    http://www.boards.ie/ttfpost/95157485
    What is supplied now? It is s horrible wifi experience for me at times


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  • #252
    Alan3002
    Registered Users, Registered Users 2 Posts: 184 ✭✭Alan3002


    MarkY91 wrote: »
    What is supplied now? It is s horrible wifi experience for me at times

    When I asked UPC to replace my EVW3226 they gave me a TC7200 which was working fine for months in bridge mode with my Archer C5 router until last night.

    It's giving me all sorts of problems now even with the TC7200 on it's own. WiFi stops working but stays connected, need to reset it constantly,etc.


  • #253
    pippip
    Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭pippip


    Cheers guys,

    Established it was this modem in question they had and both computers had only a 10/100 card so rang upc myself.

    Explained all of this and the guy acknowledged the problem straight away. Put on hold and came back to say they are working, as a priority, on an update to correct the issue. He did sort of make it sound like it would be soon but I'm sure he's being fed the same inaccurate "this is what you want to hear" crap.

    He has put in a request for a Cisco or Technicolour modem but mentioned that their stocks of these are low and may be later in the week until they find one they can send. I guess this is why they are sending the Ubee's as they don't have the others anymore.

    Anyway, hopefully this will sort it whenever it arrives. Many thanks all.


  • #254
    BENJIspendlove
    Registered Users, Registered Users 2 Posts: 192 ✭✭BENJIspendlove


    pippip wrote: »
    Cheers guys,

    Established it was this modem in question they had and both computers had only a 10/100 card so rang upc myself.

    Explained all of this and the guy acknowledged the problem straight away. Put on hold and came back to say they are working, as a priority, on an update to correct the issue. He did sort of make it sound like it would be soon but I'm sure he's being fed the same inaccurate "this is what you want to hear" crap.

    He has put in a request for a Cisco or Technicolour modem but mentioned that their stocks of these are low and may be later in the week until they find one they can send. I guess this is why they are sending the Ubee's as they don't have the others anymore.

    Anyway, hopefully this will sort it whenever it arrives. Many thanks all.

    My Ubee modem is doing the same as you described, my pings have also doubled since getting the new modem, however i'm being told the Cisco isn't in use or supplied anymore, which means I have to leave for eircom/sky just to hope for a better router. Or i'm wondering if i can buy a 2nd hand UPC cisco router to use? as UPC just seem to want to supply inferior/crippled tech.


  • #255
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Only if UPC will activate it for you, and as that would be purchasing stolen goods (UPCs modems remain their property) I suspect theyll be slow to do so.


  • #256
    BENJIspendlove
    Registered Users, Registered Users 2 Posts: 192 ✭✭BENJIspendlove


    So it comes down to who you get when you call as to whether they would ship you a Cisco router or not? i'm only being offered the technicolor now and i'm not sure that would be any better. Just want to bridge one of them to get past the utter crap routing offered on them.


  • #257
    BENJIspendlove
    Registered Users, Registered Users 2 Posts: 192 ✭✭BENJIspendlove


    So I phoned up technical support and the guy on the other end said he was try and get me a Cisco router to replace this useless Ubee router.
    Then when he phones back, he says he is not allowed to send me the cisco router and that an engineer has to come out to see the fault which has been documented here over pages and pages (30mb instead of 100mb) to see if I need a replacement router. Even then if he sees a reason to replace the router, he'll 99% only have another POS Ubee.

    This all stemmed btw from me asking for a replacement PSU for my thomson which was working fine, but they would only replace the whole router and now wont give me back the working Thomson..

    Does anyone know why they would possibly block out bridging on these routers? what do UPC have to lose by allowing us to bridge them?
    Have they blocked out the bridging on the tc7200 as well?


  • #258
    glorified g
    Registered Users, Registered Users 2 Posts: 337 ✭✭glorified g


    Well this thread doesn't make for happy reading. Just queried them about low internet speeds with the same router and then come across this. Getting 6mb/s over wifi and 120mb/s via ehternet.

    If I happen to have one of the old Cisco routers at home can I change that over?


  • #259
    thefinalstage
    Registered Users, Registered Users 2 Posts: 3,503 ✭✭✭thefinalstage


    BENJIspendlove wrote: »
    So I phoned up technical support and the guy on the other end said he was try and get me a Cisco router to replace this useless Ubee router.
    Then when he phones back, he says he is not allowed to send me the cisco router and that an engineer has to come out to see the fault which has been documented here over pages and pages (30mb instead of 100mb) to see if I need a replacement router. Even then if he sees a reason to replace the router, he'll 99% only have another POS Ubee.

    This all stemmed btw from me asking for a replacement PSU for my thomson which was working fine, but they would only replace the whole router and now wont give me back the working Thomson..

    Does anyone know why they would possibly block out bridging on these routers? what do UPC have to lose by allowing us to bridge them?
    Have they blocked out the bridging on the tc7200 as well?

    You probably have IPv6 enabled rather then IPv4. People who got swapped to IPv4 have had no issues that I can see from our side.

    The technicolor bridging is still working fine for me. No issues at all. Full 240 Mb :D.

    If you have one of their Ciscos you can get it swapped but you have to convince tech support to do it. You will need all the numbers from the bottom of it.


  • #260
    BENJIspendlove
    Registered Users, Registered Users 2 Posts: 192 ✭✭BENJIspendlove


    thefinalstage wrote: »
    You probably have IPv6 enabled rather then IPv4. People who got swapped to IPv4 have had no issues that I can see from our side.

    The technicolor bridging is still working fine for me. No issues at all. Full 240 Mb :D.

    If you have one of their Ciscos you can get it swapped but you have to convince tech support to do it. You will need all the numbers from the bottom of it.

    i didn't have ipv6 enabled, i got it changed to a technicolor which the bridging worked on, so its all good now for the moment


  • #261
    swooshboy
    Registered Users, Registered Users 2 Posts: 5 ✭swooshboy


    I am buying this router this eve to work with my Ubee EVW3226 modem from UPC:

    TP-LINK Archer C9

    What is the best way for me to set it up?

    Would it be to turn off the WiFi signal from the modem, and then connect it as normal?

    Ir do I have to put the modem into bridge mode? I checked and my modem is set to IPv4, and I am able to change the router / bridge setting from my browser.

    If I do have to put it in bridge mode, should I do this before I connect the new router, or once it is connected?

    Many thanks in advance!


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  • #262
    swooshboy
    Registered Users, Registered Users 2 Posts: 5 ✭swooshboy


    sharkman wrote: »
    I assume UPC put me on IPv4 (no request was made) , yes the EVW3266 was put in Bridge mode , here's how :

    By default the device comes in router mode, with WLAN activated which is fine for most people but not really for my setup. Here’s how to put the device in bridge mode, so to disable the routing functionalities including WLAN.

    access the device webserver at 192.168.0.1
    login with the default credentials admin:admin
    go to the system page
    you don’t have any options there…
    upc1

    5. load the following URL:
    6. tadaam a new tab appears

    upc2
    7. choose bridge mode then Save
    8. your router will then reboot in bridge mode
    9. it’s IP address will change to 192.168.100.1

    The config can of course be reverted, either by using the hidden URL or maintaining the reset button in the back of the router.

    Are these steps you do before connecting a new router to the modem, or after?


  • #263
    sadsfae
    Registered Users, Registered Users 2 Posts: 19 ✭sadsfae


    swooshboy wrote: »
    I am buying this router this eve to work with my Ubee EVW3226 modem from UPC:

    TP-LINK Archer C9

    What is the best way for me to set it up?

    Would it be to turn off the WiFi signal from the modem, and then connect it as normal?

    Ir do I have to put the modem into bridge mode? I checked and my modem is set to IPv4, and I am able to change the router / bridge setting from my browser.

    If I do have to put it in bridge mode, should I do this before I connect the new router, or once it is connected?

    Many thanks in advance!

    Hey there,

    If you can already see the bridge mode functionality in your modem you should use that, the router will then hold the public IPv4 address and you can setup wifi on it (just as if it was plugged into a cable modem directly).

    Once you enable bridge mode the EVW3226 should reboot (make sure your router port for WAN goes to the EVW3226). Shortly your cable router should receive a DHCP lease and you can use it like a normal router.

    I'm doing this with an ASUS RT-N66U (Flashed with Shibby Tomato firmware) but I had to call UPC to place me on an IPV4 address and move me off of IPV6 (NAT) prior. I also had to hit the hidden URL for bridge mode as it still wasn't visible for me, but if it is for you then you should be set.


  • #264
    sadsfae
    Registered Users, Registered Users 2 Posts: 19 ✭sadsfae


    swooshboy wrote: »
    Are these steps you do before connecting a new router to the modem, or after?

    I don't think it matters when you connect it, but this needs to happen before it's usable.
    In my case I just accessed the bridge mode setting after UPC confirmed they moved me back to IPv4 and I still had to hit the hidden admin url here to switch it on:

    /cgi-bin/setup.cgi?gonext=RgSystemSwitchMode

    (boards.ie won't let me post the full internal URL because it says I'm a new user)


  • #265
    swooshboy
    Registered Users, Registered Users 2 Posts: 5 ✭swooshboy


    Thank you for the quick reply - much appreciated!

    Do I need to enter any specific info when setting up the router - or should it connect straight through via the modem - will the modem 'provide' it with all the necessary info?

    I am v comfortable with computers generally...but networking is not at all my thing!


  • #266
    sadsfae
    Registered Users, Registered Users 2 Posts: 19 ✭sadsfae


    swooshboy wrote: »
    Thank you for the quick reply - much appreciated!

    Do I need to enter any specific info when setting up the router - or should it connect straight through via the modem - will the modem 'provide' it with all the necessary info?

    I am v comfortable with computers generally...but networking is not at all my thing!

    The EVW3226 should give you a DHCP address (public, class C, ipv4) so just set the router to default settings or "obtain automatically/DHCP" and it should all just work.

    Be sure your router's WAN port is plugged into the UPC provided EVW3226. It doesn't matter what port it plugs into the EVW3226 however.


  • #267
    MOH
    Registered Users, Registered Users 2 Posts: 6,470 ✭✭✭MOH


    Automan wrote: »
    There is a known problem with the Ubee EVW3226, if the laptop has a 10/100 ethernet connection then you will not get speeds above 30Mbs, UPC are well aware of the problem that has been ongoing for months now.

    see the following thread:

    http://www.boards.ie/ttfthread/2057372073/1

    According to UPC Brian the Ubee EVW3226 is no longer being supplied by UPC so surprised that your father was sent one.

    http://www.boards.ie/ttfpost/95157485

    I just signed up with UPC the weekend and they shipped me an EVW3226 today? Should I be sending it back?

    [edit]
    Sorry, read some more on the issue, of it's just the ethernet card issue might be OK


  • #268
    swooshboy
    Registered Users, Registered Users 2 Posts: 5 ✭swooshboy


    Thanks for your help guys - all setup and working v well.

    V happy with the new router and no drops at all.


  • #269
    mefistos
    Registered Users, Registered Users 2 Posts: 61 ✭✭mefistos


    swooshboy wrote: »
    Thanks for your help guys - all setup and working v well.

    V happy with the new router and no drops at all.

    So what setup are you using? Ubee with bridge mode + some other router? or just the Ubee? I have some drops with cisco and I am not sure If I should get the Ubee or just put cisco into the bridge mode and buy some other router..


  • #270
    swooshboy
    Registered Users, Registered Users 2 Posts: 5 ✭swooshboy


    I'm using the Ubee in bridge mode and the TP-Link Archer C9 router.

    Have gotten much faster speeds this way, and not had any connection drops so far.

    I was able to put the Ubee into bridge mode myself - I checked and it was using IPv4 so just went to the modem setup page and changed from router to bridge.


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  • #271
    dsagra
    Registered Users, Registered Users 2 Posts: 49 ✭dsagra


    sharkman wrote: »
    I assume UPC put me on IPv4 (no request was made) , yes the EVW3266 was put in Bridge mode , here's how :

    By default the device comes in router mode, with WLAN activated which is fine for most people but not really for my setup. Here’s how to put the device in bridge mode, so to disable the routing functionalities including WLAN.

    access the device webserver at 192.168.0.1
    login with the default credentials admin:admin
    go to the system page
    you don’t have any options there…
    upc1

    5. load the following URL: cgi-bin/setup.cgi?gonext=RgSystemSwitchMode
    6. tadaam a new tab appears

    upc2
    7. choose bridge mode then Save
    8. your router will then reboot in bridge mode
    9. it’s IP address will change to 192.168.100.1

    The config can of course be reverted, either by using the hidden URL or maintaining the reset button in the back of the router.

    I've used these steps to setup my Ubee in bridge mode, the box reboots but it comes back up and its still in router mode and when I look at the page its back to router mode.

    Routerhas 1.0.16 firmware version, might this be the issue?

    I asked UPC to revert me to ipv4 only and now I do not have dslite enabled, but still same issue.


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