upc price increase

kooga wrote: »

you won't get anything better from UPC until you say yo are cancelling. You hav eto go through with it.

Ah yeh I know, just nice to know I have a fall back option should they really dig their heals in this time.

2.01 for us only have internet and a phone (which never arrived).

Freesat.ie have been around for many years and are well regarded in the industry.

gavmcg92 wrote: »

I was looking at this yoke.

http://www.freesat.ie/product-info.php?free_to_air-pid207.html

Are these guys expensive or decent?

coldfire1x wrote: »

I got a notice of €7 price increase. :eek: :mad:

At the moment paying €73.

I am out of contract though. Just wondering how to approch UPC to get some discount?

Ring up and ask to speak to the customer retention team

There are but best to ask in the satellite or terrestrial forums as its off topic for this thread and forum I think.

gavmcg92 wrote: »

Another question on freesat. Is there any box that has a nice GUI. The one that we have in work seems to be a bit clunky. Are there certain brands that do nice boxes and associated software?

I have been told today my increase is €14 per month!!
I am outraged, i think this is unacceptable. What am i getting for it? Nothing that interests me.
The question was asked, why are there so many different increases to each customer?
It makes no sense.
I have horizon box, two multiroom points (bedroom and mancave) i have max pakage, sky movies and sports, BT sports and broadband with them!
I pay €168 a month!!
I have never been comfortable paying this but it really is my only indulgence. The additional €14 per month will push me over the edge!!

Firstly, is there a customer retention team?
Secondly, in my situation, and not wanting to lose any tv channels (our household watch them all) how could i go about getting my costs down?
I hear about these boxes such as freesat and honestly, im lost.

Hope someone has some advise and hope i have posted in the correct thread.

Got an email today saying I would have to pay an extra 10euro. My normal bill is 95euro, Digital plus with 2 extra cable points; 120 broadband and phone

They have offered me a new package ''free'' called Prime

Get even more with a FREE Horizon box upgrade

Horizon Max TV with My Prime
- Over 100 channels with all the popular Irish and UK channels
- Record 4 programmes while you watch a 5th
- 22 HD channels included as standard

Unlimited Broadband
- Unlimited 120Mb Broadband
- Unlimited usage

Calls Included
- 300 Anytime minutes of calls to local, national, Irish mobiles and to fixed landline numbers in 22 selected international destinations including USA and Canadian mobile numbers.

Morf wrote: »

Loyalty dept will get a call.

Let us know how you get on Morf!

Currently paying €65 due to go up €5 with increase but deal runs out this month. Then up to €86 per month.

Rang on Monday offered me 6 months @ €71 & 6 months €81

Called again today to cancel, now offered 4 months @ €46 & 8 months €81

Will call again tomorrow. Would be happy with the 50% off for 6 months others seem to be getting so thats my aim.

Sky due to ring me back later so will see what they can do.

It should be 50% off the total package.

So if your package is €100 per month after increases and no other promotional offers you would be looking for €50 for first 6 months then €100 thereafter.

For others who may not have it the loyalty dept number is 061 272190
Saves you having to go through the whole menu system and speak to someone else before being out through to the them. Be aware on a few occasions I rang and was up to 15mins on hold and suddenly line went dead so keep trying, got through this morning in 5mins.

MickeyD wrote: »

They don't seem to be doing as good as deals as they did this time last year. Seems the best one they will offer is that 6 months @ €71 & 6 months €81 deal for the max package.

Has anyone had any luck getting a reduced price on a broadband/phone only package?

I cancelled horizon and got broadband and phone for 20pm for 4 months on a 12 month contract.

moeblogs wrote: »

Do you have to keep the Horizon box for wifi or are they replacing it with a standalone router.

Got a new router the next day. Connected it up and getting higher speeds than from the horizon. Horizon box to be Collected over the next month

Tony wrote: »

Anyone having any luck reaching a human on the retention phone line 061 272190 ? Several attempts up to 15 mins waiting.

Phone Sales and ask to be put through to retention. Got through last night in about 10 minutes.

Got through to loyalty after 8 mins on 061 number , was paying 51.99 for 200mb and phone . Downgraded to 120 and its €35 for 6 months and then €40 for the following 6 months.

Possibly and saorview and free to air satellite system alongside the broadband.

jaqian wrote: »

Would love to do this but the SO is addicted to soaps and then theres the kids; can I ask how or what do you watch wih only broadband? Thx