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upc - wireless very slow

  • 11-12-2014 09:03PM
    #1
    jsabina
    Registered Users, Registered Users 2 Posts: 742 ✭✭✭


    Hi everybody,
    I am upc customer for a couple of years.
    I have a bundle tv + 50Mbit broadband unlimited.

    It's few days that I've noticed the speed of internet it's terrible really.
    Just checked on a couple of speed test, and the UPC results one is:

    Last Result:
    Download Speed: 2190 kbps (273.8 KB/sec transfer rate)
    Upload Speed: 5332 kbps (666.5 KB/sec transfer rate)
    Latency: 9 ms
    Jitter: 6 ms
    11/12/2014 21:01:07

    Now, checking settings on the router page, I have only 1 computer connected. On this computer only google chrome with few tabs opened.
    I rebooted the router already.

    (I even resetted it as I lost the admin password)

    Unfortunately at the moment I don't have a LAN cable :mad::mad:
    suggestions?
    any other upc customer noticed the same?
    thanks


Comments

  • #2
    Metroid diorteM
    Registered Users, Registered Users 2 Posts: 303 ✭✭Metroid diorteM


    Same here


  • #3
    jsabina
    Registered Users, Registered Users 2 Posts: 742 ✭✭✭jsabina


    I hate it.
    Just sending an email to the customer support.
    I would say 2.19Mbps it's not really acceptable


  • #4
    Its Only Ray Parlour
    Registered Users, Registered Users 2 Posts: 393 ✭✭Its Only Ray Parlour


    My mother had the same problem with UPC, the wireless from the Cisco router was getting worse despite the Ethernet cable providing the maximum of 30Mb, so we upgraded to the 120Mb package and they send out and the Thompson router and the wireless speed are much better.

    Alternatively, you can buy these powerline adapters and WiFi from Eircom stores: http://www.boards.ie/vbulletin/showthread.php?t=2057236459


  • #5
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    Its Only Ray Parlour wrote: »
    My mother had the same problem with UPC, the wireless from the Cisco router was getting worse despite the Ethernet cable providing the maximum of 30Mb, so we upgraded to the 120Mb package and they send out and the Thompson router and the wireless speed are much better.

    Alternatively, you can buy these powerline adapters and WiFi from Eircom stores:

    If you're having wireless problems, most likely from interference it would be madness to introduce another wireless device into your home in the hope that it would fix it.

    @op, get a Wi-Fi analyser app for your smartphone (or inssider for your Windows laptop) to see what wireless channels are in use nearby then login and change the wireless channel setting on your router to one well away from the others


  • #6
    Its Only Ray Parlour
    Registered Users, Registered Users 2 Posts: 393 ✭✭Its Only Ray Parlour


    mass_debater wrote: »
    If you're having wireless problems, most likely from interference it would be madness to introduce another wireless device into your home in the hope that it would fix it.

    @op, get a Wi-Fi analyser app for your smartphone (or inssider for your Windows laptop) to see what wireless channels are in use nearby then login and change the wireless channel setting on your router to one well away from the others

    What makes you think interference is the issue? Mine was clearly the fault of an ageing router and the WiFi speed on the new Thompson is far superior.

    OP, what type of router do you have and how old is it?


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  • #7
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    Its Only Ray Parlour wrote: »
    What makes you think interference is the issue? Mine was clearly the fault of an ageing router and the WiFi speed on the new Thompson is far superior.

    OP, what type of router do you have and how old is it?

    It's nearly always interference, 2.4ghz is completely saturated. Even old wireless 'g' maxes at about 30mbit throughput.


  • #8
    jsabina
    Registered Users, Registered Users 2 Posts: 742 ✭✭✭jsabina


    I have a Cisco EPC3925.
    I will check about the app for interference and see if it's of any help.
    I cannot say at the moment if the LAN is working fine, unfortunately.
    Tomorrow I'll get a LAN cable and test it


  • #9
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    jsabina wrote: »
    I have a Cisco EPC3925.
    I will check about the app for interference and see if it's of any help.
    I cannot say at the moment if the LAN is working fine, unfortunately.
    Tomorrow I'll get a LAN cable and test it

    In reality there are only 3 non overlapping channels, 1, 6 and 11 ie a device on channel 1 will also interfere with channels 2 and 3. Other devices also use 2.4ghz but as they may not conform to Wi-Fi standards may not show up, video senders, baby monitors, wireless cameras etc.


  • #10
    jsabina
    Registered Users, Registered Users 2 Posts: 742 ✭✭✭jsabina


    uhm, not sure about the non overlapping channels... mean I have to read a bit about that :)
    I don't really need to use strange devices, only pc-windows, pc-linux, mobile phone android and maybe the ipad of flatmate.


  • #11
    Its Only Ray Parlour
    Registered Users, Registered Users 2 Posts: 393 ✭✭Its Only Ray Parlour


    jsabina wrote: »
    I have a Cisco EPC3925.
    I will check about the app for interference and see if it's of any help.
    I cannot say at the moment if the LAN is working fine, unfortunately.
    Tomorrow I'll get a LAN cable and test it

    I'm pretty sure router my mam had. They got it in 2008/2009. Apart from one room, the wireless was fine. Recently, it went to ****. What speed do you get when you're close to the router?

    A new router sorted out my mother's issue so it may do the same for you. However, I'm not sure if you get a new router without signing up to a new package or a new contract.


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  • #12
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    jsabina wrote: »
    uhm, not sure about the non overlapping channels... mean I have to read a bit about that :)
    I don't really need to use strange devices, only pc-windows, pc-linux, mobile phone android and maybe the ipad of flatmate.

    Just take a screenshot of the app and post it here. Maybe any of these devices are nearby, your neighbours. 2.4ghz is unlicensed frequency so plenty of devices use it without regulation like other frequencies


  • #13
    jsabina
    Registered Users, Registered Users 2 Posts: 742 ✭✭✭jsabina


    ok now I'll take a screenshot..
    I changed to channel 3, as I didn't see any neighbours wireless on that channel..
    but the router page says "interference severe".
    the speed test looks a little bit better, but not sure the channel change helped or just a case

    Download Speed: 5820 kbps (727.5 KB/sec transfer rate)
    Upload Speed: 5308 kbps (663.5 KB/sec transfer rate)
    Latency: 9 ms
    Jitter: 3 ms
    11/12/2014 22:22:23


  • #14
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    Try another channel well away from 3


  • #15
    jsabina
    Registered Users, Registered Users 2 Posts: 742 ✭✭✭jsabina


    tried 11

    Download Speed: 4706 kbps (588.3 KB/sec transfer rate)
    Upload Speed: 5334 kbps (666.8 KB/sec transfer rate)
    Latency: 9 ms
    Jitter: 51 ms
    11/12/2014 22:26:51

    what you suggest I try?


  • #16
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    Try a cable to rule out a connection problem, also try another device, could be your laptop


  • #17
    jsabina
    Registered Users, Registered Users 2 Posts: 742 ✭✭✭jsabina


    ok I will update tomorrow as soon as I can test with the cable,
    thanks!


  • #18
    degsie
    Registered Users, Registered Users 2 Posts: 8,807 ✭✭✭degsie


    Its Only Ray Parlour wrote: »
    What makes you think interference is the issue? Mine was clearly the fault of an ageing router and the WiFi speed on the new Thompson is far superior.

    OP, what type of router do you have and how old is it?

    I don't think that routers actually grow old :). Newer routers do however tend to have better performance as the technology and manufacturing process improve.


  • #19
    ED E
    Registered Users, Registered Users 2 Posts: 36,094 ✭✭✭✭ED E


    degsie wrote: »
    I don't think that routers actually grow old :). Newer routers do however tend to have better performance as the technology and manufacturing process improve.

    WLAN tx/rx can go dodgy with age, but its not common.

    Id check its not the client device first and foremost.


  • #20
    Singer73
    Registered Users, Registered Users 2 Posts: 161 ✭✭Singer73


    If you are using windows 8 or 8.1, that's your problem right there...i


  • #21
    Its Only Ray Parlour
    Registered Users, Registered Users 2 Posts: 393 ✭✭Its Only Ray Parlour


    degsie wrote: »
    I don't think that routers actually grow old :). Newer routers do however tend to have better performance as the technology and manufacturing process improve.

    This is an old Eircom router they used to supply to their customers years ago. My friend lives across the road from and back in 2007, we could pick up 4 or 5 bars of his signal despite it being only wireless G. When he upgraded to "up to" 24 in 2011, we could even get the full 12Mb his line could handle. The signal range of that router is better than the wireless N I have now.

    82290431_1_644x461_router-adsl-eircom-motorola-netopia-2247-nowy-ozorkow.jpg


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  • #22
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    Its Only Ray Parlour wrote: »
    This is an old Eircom router they used to supply to their customers years ago. My friend lives across the road from and back in 2007, we could pick up 4 or 5 bars of his signal despite it being only wireless G. When he upgraded to "up to" 24 in 2011, we could even get the full 12Mb his line could handle. The signal range of that router is better than the wireless N I have now.

    That Netopia has decent external antennas, the D1000 Eircom supply has even better wireless coverage but it's router functions are not as good. All in all they are still cheap as chips routers worth about a tenner, plenty of us bridged them and disabled wireless to add Linksys Wrt routers with better coverage and more routing options. I doubt the Netopia would do as well today now that 2.4ghz spectrum has become more noisy, everyone has wireless 'n' using wider channels to try gain more throughput. Everyone has smartphones streaming YouTube and the likes, there is much more wireless traffic to multiple devices. Today's wireless standards, wireless 'ac' are dual band, use 2.4ghz and 5ghz as 2.4ghz has become saturated and unusable in built up areas, 5ghz has more channels to play with


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