New Sky broadband setup

funkhouser · 26-11-2014 10:06PM #1

Anybody know the reason Sky are so precious about their setup info for DSL and why they don't just use generic username and passwords like other operators?

Sky very helpfully have switched me over before the delivery of the router so I'm left without broadband. Their support can't or won't give out the username and password so I can't use my third party router. It's a very irritating introduction to Sky, this must happen a lot.

Its Only Ray Parlour · 26-11-2014 11:00PM

I reckon they don't like people using 3rd party routers because they don't want their customers sucking up the bandwidth when seeding torrents.

ED E · 26-11-2014 11:16PM

Its simpler than that. Its easier to support when you have TR069 access and can remotely manage the router. They try and keep margins down everywhere they can.

funkhouser · 26-11-2014 11:35PM

Great and for 95% of people they can do that, for the other 5% they can tell them to plug in their Sky router if they want support and to otherwise f.o.

Just don't see why your details are treated like the Third Secret of Fatima.

Has anyone successfully obtained this info from Sky? (Without sniffing it). I can't afford to wait days for a router to arrive.

Kensington · 27-11-2014 10:19AM

funkhouser wrote: »

Great and for 95% of people they can do that, for the other 5% they can tell them to plug in their Sky router if they want support and to otherwise f.o.

Just don't see why your details are treated like the Third Secret of Fatima.

Has anyone successfully obtained this info from Sky? (Without sniffing it). I can't afford to wait days for a router to arrive.

Doesn't quite work like that though.
Most people take the stance that if works at all at some point, it's up to sky to make it work again if it suddenly stops working.
("But my own router worked perfectly fine before, you obviously changed something that made it stop working, so you have to unchange it again!")

So it's easier to just lock the whole lot down and risk alienating that 5% in order to deliver simpler (cheaper!) support to the other 95% (thereby getting you cheaper support for 100%)

New Sky broadband setup

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