Help needed with crap internet and Technicolor router

sw33t_r3v3ng3 · 24-08-2014 09:17PM #1

I've noticed recently that my internet is shocking.. The company(Dont want to name them) claim i should be getting around 8mb/s.

On a good day i get 1.8 down and 0.2 up. This is ****. But earlier while rooting around through my routers admin panel i noticed that it says 135 mbps, as seen in the picture. Is my connection being limited or does the 135 mbps even have anything to do with my connection speed?

ED E · 25-08-2014 07:16AM

That's your wireless speed, you have 135 as far as the modem, but only a meg or so from there to the net.

sw33t_r3v3ng3 · 25-08-2014 10:23PM

ED E wrote: »

That's your wireless speed, you have 135 as far as the modem, but only a meg or so from there to the net.

Ah okay thanks for clearing that up. I'm assuming there's nothing i can do?

Cuddlesworth · 26-08-2014 09:18AM

sw33t_r3v3ng3 wrote: »

Ah okay thanks for clearing that up. I'm assuming there's nothing i can do?

Your package was sold as "up to"

sw33t_r3v3ng3 · 09-09-2014 10:11PM

Cuddlesworth wrote: »

Your package was sold as "up to"

Yeah that's whats annoying about ISP's in ireland

sw33t_r3v3ng3 · 09-09-2014 10:12PM

Cuddlesworth wrote: »

Your package was sold as "up to"

Yeah that's whats annoying about ISP's in ireland

TheChizler · 09-09-2014 10:16PM

sw33t_r3v3ng3 wrote: »

Yeah that's whats annoying about ISP's in ireland

Pretty sure that's a standard phrase worldwide. What package are you on? Where are you based? Is this a sudden change? Ours took a major hit a while back and it turned out someone had tripped over the wire coming into the house. Completely severed the physical connection but still managed to get a DSL connection as the wires were NEARLY touching.

sw33t_r3v3ng3 · 10-09-2014 01:08PM

TheChizler wrote: »

Pretty sure that's a standard phrase worldwide. What package are you on? Where are you based? Is this a sudden change? Ours took a major hit a while back and it turned out someone had tripped over the wire coming into the house. Completely severed the physical connection but still managed to get a DSL connection as the wires were NEARLY touching.

I wouldn't have thought the wires would have been exposed like that?
As far as I know I'm only about 100-150m from the exchange. I'm on the basic package, just DSL for now unfortunately.

sw33t_r3v3ng3 · 10-09-2014 01:09PM

TheChizler wrote: »

Pretty sure that's a standard phrase worldwide. What package are you on? Where are you based? Is this a sudden change? Ours took a major hit a while back and it turned out someone had tripped over the wire coming into the house. Completely severed the physical connection but still managed to get a DSL connection as the wires were NEARLY touching.

I wouldn't have thought the wires would have been exposed like that?
As far as I know I'm only about 100-150m from the exchange. I'm on the basic package, just DSL for now unfortunately.

TheChizler · 10-09-2014 05:09PM

sw33t_r3v3ng3 wrote: »

I wouldn't have thought the wires would have been exposed like that?
As far as I know I'm only about 100-150m from the exchange. I'm on the basic package, just DSL for now unfortunately.

If you're that close I'd expect nearly full ADSL 2+ speeds, might be worth getting someone out to investigate.

ED E · 10-09-2014 09:58PM

sw33t_r3v3ng3 wrote: »

I wouldn't have thought the wires would have been exposed like that?
As far as I know I'm only about 100-150m from the exchange. I'm on the basic package, just DSL for now unfortunately.

TheChizler wrote: »

If you're that close I'd expect nearly full ADSL 2+ speeds, might be worth getting someone out to investigate.

Either he has a fault/bad setup OR, its a legacy exchange with no bandwith and you get very low speeds no matter how close you are.

TheChizler · 10-09-2014 11:01PM

ED E wrote: »

Either he has a fault/bad setup OR, its a legacy exchange with no bandwith and you get very low speeds no matter how close you are.

Hrm, could have sworn that the OP was living in Cork City. If out in the sthicks that might well be the case.

Dermot McDonnell · 11-09-2014 01:32PM

OP, what ADSL sync rate are you getting? Your router should tell you that. I would beg, steal or borrow a good ADSL2+ router and stick it on the line. See what sync rate it gets. It's either your line or router. If you have powerline adaptors, try a speed test with them plugged out, they can be a serious source of noise.

sw33t_r3v3ng3 · 13-09-2014 04:18PM

Dermot McDonnell wrote: »

OP, what ADSL sync rate are you getting? Your router should tell you that. I would beg, steal or borrow a good ADSL2+ router and stick it on the line. See what sync rate it gets. It's either your line or router. If you have powerline adaptors, try a speed test with them plugged out, they can be a serious source of noise.

Thanks for the reply, What are the powerline adapters. Are they the splitters that go into the telephone line?

Also is this the ADSL Sync Rate?

Dermot McDonnell · 13-09-2014 05:44PM

sw33t_r3v3ng3 wrote: »

Thanks for the reply, What are the powerline adapters. Are they the splitters that go into the telephone line?

Also is this the ADSL Sync Rate?

You dont have powerline adaptors, that's good, just to eliminate a possible source of noise - nothing to do with the splitter.

Your sync rate is right there in the pic:

256kbps up and 2048kbps down. (kbps = thousand bits per second).

That's a miserable sync rate. Try a different make of modem (with ADSL2) and see what sync rate you get. If it's equally bad, then your phoneline is the prime suspect. If it impoves significantly, then your existing modem is very likely the issue.

I guess it is possible that your ISP has limited your sync rate, you should ask just in case. Also enquire if you are a suitable candidate for fibre broadband, their reply will make a statement about their view of the data carrying capacity of your phone line.

sw33t_r3v3ng3 · 13-09-2014 05:49PM

Dermot McDonnell wrote: »

You dont have powerline adaptors, that's good, just to eliminate a possible source of noise - nothing to do with the splitter.

Your sync rate is right there in the pic:

256kbps up and 2048kbps down. (kbps = thousand bits per second).

That's a miserable sync rate. Try a different make of modem and see what sync rate you get. If it's equally bad, then your phoneline is the prime suspect. If it impoves significantly, then your existing modem is very likely the issue.

I guess it is possible that your ISP has limited your sync rate, you should ask just in case. Also enquire if you are a suitable candidare for fibre broadband, their reply will make a statement about their view of the data carrying capacity of your phone line.

I'll try an eircom modem and see what the sync rate is like then!
I have actually inquired about fibre and they will have to change the lines. They also said they are in the process of getting it in so I'll have to wait for them to get it.

Dermot McDonnell · 13-09-2014 06:15PM

sw33t_r3v3ng3 wrote: »

I'll try an eircom modem and see what the sync rate is like then!
I have actually inquired about fibre and they will have to change the lines. They also said they are in the process of getting it in so I'll have to wait for them to get it.

Report back when you get a result.

Shop around when fibre arrives locally for the best deal. They will all offer a new VDSL2 modem but you can get one on adverts for €30. If the line needs changing, try to identify a suitable location central in your property for the wifi access point so maximise coverage.

sw33t_r3v3ng3 · 14-09-2014 04:48PM

Dermot McDonnell wrote: »

Report back when you get a result.

Shop around when fibre arrives locally for the best deal. They will all offer a new VDSL2 modem but you can get one on adverts for €30. If the line needs changing, try to identify a suitable location central in your property for the wifi access point so maximise coverage.

Thanks for the help so far! What is the ideal sync rate for a DSL connection?

Dermot McDonnell · 14-09-2014 11:18PM

There is no ideal sync rate for DSL or VDSL. It depends largely on line quality (the copper) and distance from the cabinet. The figures you are getting are just miserable, no isp should be able to justisfy that but they will just stone wall you if you complain. Everybody knows fibre is on the way and lines need to be "clean", from a noise viewpoint, to provide it. Your line would appear to be very poor quality now but when/if you subscribe to fibre the line will be "upgraded" and you should get a huge improvement in throughput.

sw33t_r3v3ng3 · 16-09-2014 05:40PM

Dermot McDonnell wrote: »

There is no ideal sync rate for DSL or VDSL. It depends largely on line quality (the copper) and distance from the cabinet. The figures you are getting are just miserable, no isp should be able to justisfy that but they will just stone wall you if you complain. Everybody knows fibre is on the way and lines need to be "clean", from a noise viewpoint, to provide it. Your line would appear to be very poor quality now but when/if you subscribe to fibre the line will be "upgraded" and you should get a huge improvement in throughput.

Is the upgrade to fibre lines a big job?

Dermot McDonnell · 16-09-2014 06:08PM

sw33t_r3v3ng3 wrote: »

Is the upgrade to fibre lines a big job?

They ran a new line from the garage to the living room via the attic.

Help needed with crap internet and Technicolor router

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