External HD broken - concerned about personal data before redeeming warranty

on_my_oe · 06-08-2014 09:25PM #1

I've got a WD Passport which has stopped working, clicking repeatedly and it doesn't register when connected to my laptop. It's still within warranty but I'm worried that if I send it back, that my personal data will be vulnerable eg sold to some dodgy sod in <insert less than reputable country of choice>.

Basically if it's broken I'm hoping it's really broken?

Rucking_Fetard · 06-08-2014 11:10PM

where'd ya buy it?

Do you have to send it back?

Ring up and tell them you're gonna drill a hole in it to protect your Data before sending it back. See what they say.

degsie · 06-08-2014 11:40PM

Explain that you don't want to send the drive due to sensitive data concerns. Be polite but firm.

And then.....

on_my_oe · 06-08-2014 11:40PM

I got it from PC World, the warranty is up in October. It's actually been broken for three months but I've been weighing up the personal data v the €90 it cost me

PropJoe10 · 07-08-2014 11:37AM

on_my_oe wrote: »

I got it from PC World, the warranty is up in October. It's actually been broken for three months but I've been weighing up the personal data v the €90 it cost me

No problem whatsoever then, bring it down to PC World with your own laptop, plug it into your own machine and show that its broken, get a replacement and put a nail through the faulty one. Problem solved

davo2001 · 07-08-2014 02:35PM

Put it in the microwave, very little physical damage on the outside but useless on the inside.

Retailers usually will not replace with a new one unless they get the faulty one back because they need to send the faulty units to the manufacturers for credit themselves.

bonzodog2 · 07-08-2014 02:40PM

davo2001 wrote: »

Put it in the microwave, very little physical damage on the outside but useless on the inside.

Retailers usually will not replace with a new one unless they get the faulty one back because they need to send the faulty units to the manufacturers for credit themselves.

That will probably destroy the microwave

davo2001 · 07-08-2014 02:50PM

bonzodog2 wrote: »

That will probably destroy the microwave

Then warranty the microwave....... the circle of life continues :-D

Rucking_Fetard · 07-08-2014 03:10PM

davo2001 wrote: »

Then warranty the microwave....... the circle of life continues :-D

Mmm, wut?

enniscorthy · 07-08-2014 05:16PM

davo2001 wrote: »

Then warranty the microwave....... the circle of life continues :-D

hehe

External HD broken - concerned about personal data before redeeming warranty

Comments