Ryanair boarding card query

Lolly86 · 18-07-2014 10:32AM #1

Hi does anybody know what's the story with Ryanair . I am going on holidays next Thursday . Tryed to check in on Ryanair website it won't let me check in for returning . There for it won't let me print my departing ticket . I have check in on the new app and it has worked . I have both my departure and returning ticket on the app on my phone . Just wondering are these 100% working . I don't want to end up going to the airport and being told that I need a print out also . I don't want to end up paying extra because there not printed . Anyone use the app boarding tickets ??

spurious · 18-07-2014 02:49PM

It should work, but you can always print out your return boarding pass while away, once it gets to within seven days of your flight, or any time from 30 days if you pay.

CDonaghey · 21-07-2014 05:36PM

If you are going to use the app I would recommend doing a screenshot of each boarding pass and save them to your photos. I used the app over the weekend and all went well on the journey out but my return boarding pass disappeared and I had to go to the kiosk and pay to re-print my boarding pass. I have complained and requested my money back as there was another guy at the second kiosk with the same problem as me.

athtrasna · 21-07-2014 06:42PM

Make sure you are traveling to an airport that accepts mobile boarding passes. Not all ryae destinations do

Fr_2010 · 22-07-2014 01:00AM

athtrasna wrote: »

Make sure you are traveling to an airport that accepts mobile boarding passes. Not all ryae destinations do

not that many...

"Some airports cannot accept mobile boarding passes, please see the list of airports below:

Agadir
Essaouira
Fez
Nador
Oujda
Marrakesh
Rabat
Tangier
Zaragoza
Alghero
Rome Ciampino
Kefalonia
Volos

Customers traveling from these airports must check in on line and print out a paper boarding pass for their flight(s)"

JohnMearsheimer · 23-07-2014 06:41PM

I used the app over the weekend (Dublin-Lisbon and return) and had no problems. I had mine and my girlfriend's boarding passes on my phone. My phone retained the boarding the boarding passes but my girlfriend's phone didn't for some reason.

grimm2005 · 24-07-2014 02:29AM

No problems with it myself. Used it for a stansted to Dublin flight on Sunday, 3 of us on one booking so I took a screenshot of their passes and sent them on to them and used the app for mine, all good for all of us, no problems.

RainyDay · 10-08-2015 10:36PM

I'll be returning from Barcelona later this week. I had the paper boarding cards for the outgoing leg, but have just checked in now for the return leg.

When they refer to 'mobile boarding passes', is this just a PDF version of the boarding card on my phone, or do I need the app? I've installed the app and registered for MyRyanair, but it doesn't seem to be picking up the older booking.

How do they deal with mobile boarding passes for families? Do we each need the pdf on each of our phones?

Many thanks in advance.

RainyDay · 13-08-2015 11:35AM

Hope y'all don't mind a bump, but I'd really appreciate an update from anyone who has done the 'mobile boarding passes' thing with Ryanair. Is it just a matter of showing them the PDF on your phone. Is screen size an issue? How about family boarding passes?

Thanks in advance.

JohnMearsheimer · 13-08-2015 11:56AM

RainyDay wrote: »

Hope y'all don't mind a bump, but I'd really appreciate an update from anyone who has done the 'mobile boarding passes' thing with Ryanair. Is it just a matter of showing them the PDF on your phone. Is screen size an issue? How about family boarding passes?

Thanks in advance.

I don't think I've ever shown them a PDF on my phone. I'd normally check in for the flight for myself and my girlfriend on their app on my phone. I just show them the boarding pass with the QR code that's accessible from the app. They scan my phone at the gate. I'd usually have my girlfriend's one on my app as well and they just scan the two of them. I'd imagine if you check in for your whole party they can do the lot off the one phone.

RainyDay · 13-08-2015 01:37PM

JohnMearsheimer wrote: »

I don't think I've ever shown them a PDF on my phone. I'd normally check in for the flight for myself and my girlfriend on their app on my phone. I just show them the boarding pass with the QR code that's accessible from the app. They scan my phone at the gate. I'd usually have my girlfriend's one on my app as well and they just scan the two of them. I'd imagine if you check in for your whole party they can do the lot off the one phone.

Thanks, I managed to retrieve the booking via the app, so I have the boarding passes in the app now.

Just for the record, Ryanair's chat folks tell me that PDF is fine too.

YogiBoy · 13-08-2015 04:24PM

Not Ryanair… but Aer Lingus, in an attempt to fly “smart”
Twice in the past two months, the Aer Lingus online check-in service was not working several hours prior to check-in.. neither on phone or on PC. (I travel often with AL along with Ryanair and other airlines and I know what I am doing). ( the cut—off is supposed to be 2.5hrs before departure, but the service was not working at all or stopped 4 to 5 hours prior to departure)
Aer Lingus has been making a big thing in its advertising how you can be "smart" by using their different ways to check in. Well I had to check in at the airport and arrive much earlier, like other passengers. That was quite disruptive.
Worse still, the Aer Lingus customer service (in two separate messages) does not reply in response to this matter.
A pity, as otherwise a good product. But I've never had this disruption with Ryanair or indeed other airlines.

Ryanair boarding card query

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