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Windows 7 won't load hangs on classpnp.sys

  • 13-07-2014 10:06PM
    #1
    Claregirl
    Registered Users, Registered Users 2 Posts: 536 ✭✭✭


    Hi guys I hope someone can help.

    18 month old laptop went dead suddenly and now won't load windows 7 - can't boot in safe mode and it hangs on the classpnp.sys file. From extensive googling and trying out one or two things that are not completely beyond me nothing has worked and I'm more confused than ever and wondered if this is caused by hardware, virus or dodgy driver / download.

    Is there any easy way to tell?

    If it's a hardware issue the laptop is out of warranty but is there any hope of getting help from the retailer or manufacturer as it's still new enough?


Comments

  • #2
    free_man
    Registered Users, Registered Users 2 Posts: 161 ✭✭free_man


    Please provide additional details like make, manufacture of laptop, any changes (hardware/software including any installs/updates) you did recently to help others understand your issue and probably provide answers.


  • #3
    thomas anderson.
    Registered Users, Registered Users 2 Posts: 1,140 ✭✭✭thomas anderson.


    1. Have you booted using a repair disk?
    2. Can you boot into debugging mode?
    3. Have you booted into the bios, disable devices such as network cards etc and try booting again/


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