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Working for DELL in Dublin: is it a good company to work for?

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Comments

  • #32
    flavy
    Registered Users, Registered Users 2 Posts: 28 ✭flavy


    gandalf wrote: »
    These guys are an excellent company to work for. I know several people working for them and they have been there quite a number of years. They appear to treat their staff very well.

    I know but I don't have the skills to apply for their positions. I have just basic skills about networks, tcp/ip, some vlans and switching, san/nas and some win server environments. Just basic stuff. Sap has some very good roles but they require too specialized skills for what I can do.


  • #33
    gandalf
    Registered Users, Registered Users 2 Posts: 26,458 ✭✭✭✭gandalf


    Maybe use Dell to learn those skills?


  • #34
    flavy
    Registered Users, Registered Users 2 Posts: 28 ✭flavy


    gandalf wrote: »
    Maybe use Dell to learn those skills?

    Mmm...Dell would be good because they pay well and they have lots of benefits but as for skills their position is all around storage-focused, area in which I already have strong skills.

    I should improve technologies such as Sql, xml, html, cloud, aws. Then I could apply for quality positions at SAP.

    By the way, I have given a look at SAP positions today afternoon but I haven't found anything in Galway through the offical (SAP) website. The only positions in Galway were through an agency which is called CPL offering a 12 month contract with SAP (basic tech support up to 25k). Is it a serious agency in your opinion? Why do they have a role in SAP which SAP itself doesn't mention in its career website?


  • #35
    No Pants
    Closed Accounts Posts: 3,346 ✭✭✭No Pants


    flavy wrote: »
    Mmm...Dell would be good because they pay well and they have lots of benefits but as for skills their position is all around storage-focused, area in which I already have strong skills.

    I should improve technologies such as Sql, xml, html, cloud, aws. Then I could apply for quality positions at SAP.

    By the way, I have given a look at SAP positions today afternoon but I haven't found anything in Galway through the offical (SAP) website. The only positions in Galway were through an agency which is called CPL offering a 12 month contract with SAP (basic tech support up to 25k). Is it a serious agency in your opinion? Why do they have a role in SAP which SAP itself doesn't mention in its career website?
    CPL are a known agency. SAP might have handed over the staffing of their tech support entirely to CPL.


  • #36
    gandalf
    Registered Users, Registered Users 2 Posts: 26,458 ✭✭✭✭gandalf


    CPL are a recruitment agency and have got involved in outsourcing. As the previous poster has stated SAP may have outsourced level one support roles to them. My experiences with CPL as a recruiter are mixed. It depends on the individual you deal with in there. Some are extremely professional and competent others are the exact opposite.

    This is what they do in Galway based on information from this link http://global.sap.com/uk/ireland/about.epx
    SAP’s operation in Galway is a Service and Support Centre, with teams involved in Cloud Computing, Multilingual Support, Technical Writing, Media Development, Translation, License Auditing, and Partner Services. It covers 29 languages and has colleagues from 38 nationalities.


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  • #37
    flavy
    Registered Users, Registered Users 2 Posts: 28 ✭flavy


    Weird agency. I sent my CV to CPL yesterday in the evening for the tech support position at SAP. This morning at 9:00 am I was called by a female CPL recruiter speaking with a polish accent saying that she will get in touch with me at 12:00 am to discuss about the SAP role. She has disappeared without calling me. I have tried to call CPL and was answered by a man who while speaking dropped me the line. Very unprofessional service!


  • #38
    Cuddlesworth
    Registered Users, Registered Users 2 Posts: 14,009 ✭✭✭✭Cuddlesworth


    flavy wrote: »
    Thanks Cuddlesworth, you seem to be well-informed. Did you work for Dell in the past?

    As for moving out of support roles, I see that almost all my friends have been unable to escalate to better positions and they're still in tech support. Unfortunately, helpdesk roles are dead-end, no career chance unless you know anyone in the management.

    A large number of my friends have worked or are working in Dell in Cherrywood through plenty of departments.

    I know plenty of people who didn't transition out of their tech support jobs, you can spot most of them a mile off. Moving jobs in the tech world requires hard work and constant up-skilling.


  • #39
    flavy
    Registered Users, Registered Users 2 Posts: 28 ✭flavy


    Cuddlesworth wrote: »
    A large number of my friends have worked or are working in Dell in Cherrywood through plenty of departments.

    I know plenty of people who didn't transition out of their tech support jobs, you can spot most of them a mile off. Moving jobs in the tech world requires hard work and constant up-skilling.

    Cool. What do your friends say about Dell? Do they like the work environment in Cherrywood (managers, colleagues, constant fear of layoff)?

    Yeah, most people that I know working in tech support moved from 1st line to 2nd/3rd line...they are given a better wage and slightly slower pace work environments (lesser calls than in 1st line support) but they always have their headphones on all day long. Some of them have resigned spontaneously after many years working in call centres because they were no more able to tolerate the high stress of call centre environment, crazy night shifts, lack of social life.


  • #40
    Cuddlesworth
    Registered Users, Registered Users 2 Posts: 14,009 ✭✭✭✭Cuddlesworth


    flavy wrote: »
    Cool. What do your friends say about Dell? Do they like the work environment in Cherrywood (managers, colleagues, constant fear of layoff)?

    The fear of layoff would be a constant in most multinationals now days. Most of what I have heard about Dell has been positive.
    flavy wrote: »
    Yeah, most people that I know working in tech support moved from 1st line to 2nd/3rd line...they are given a better wage and slightly slower pace work environments (lesser calls than in 1st line support) but they always have their headphones on all day long. Some of them have resigned spontaneously after many years working in call centres because they were no more able to tolerate the high stress of call centre environment, crazy night shifts, lack of social life.

    Agreed, phone support is not a long term job for most people. By upskilling you move out into another area, even if it means leaving the company and dipping your toe into unknown waters. Working the phone job will get you office experience, work ethics and references on your CV. Plenty of people I know started on the phones and moved to huge heights. Others are still on the phones.


  • #41
    thebannerboy
    Registered Users, Registered Users 2 Posts: 124 ✭✭thebannerboy


    Just to note OP, both IBM and Dell are a LONG way outside Dublin city


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  • #42
    flavy
    Registered Users, Registered Users 2 Posts: 28 ✭flavy


    thebannerboy wrote: »
    Just to note OP, both IBM and Dell are a LONG way outside Dublin city

    Thanks for sharing this info. So one should look for an house not far from Cherrywood if working for Dell...but I see no ads in daft.ie for this area. I would rather take a room in the city center, but prices are very high there and one must also consider the bus ticket price to Cherrywood everyday.


  • #43
    Cuddlesworth
    Registered Users, Registered Users 2 Posts: 14,009 ✭✭✭✭Cuddlesworth


    flavy wrote: »
    Thanks for sharing this info. So one should look for an house not far from Cherrywood if working for Dell...but I see no ads in daft.ie for this area. I would rather take a room in the city center, but prices are very high there and one must also consider the bus ticket price to Cherrywood everyday.

    Rent in Dublin is at a extreme price wise at the moment. So for the wages you will be earning, a room within walking distance would be a good option to reduce costs. There are very good transport links in the area to and from town, meaning you don't need the expense of a car.

    http://www.daft.ie/sharing/west-courtyard-tullyvale-cabinteely-dublin/769555/
    http://www.daft.ie/sharing/the-ramparts-cabinteely-dublin/758346/

    They are a bit overpriced, but keeping a eye out will get you a better deal.


  • #44
    flavy
    Registered Users, Registered Users 2 Posts: 28 ✭flavy


    Cuddlesworth wrote: »
    Rent in Dublin is at a extreme price wise at the moment. So for the wages you will be earning, a room within walking distance would be a good option to reduce costs. There are very good transport links in the area to and from town, meaning you don't need the expense of a car.

    daft.ie/sharing/west-courtyard-tullyvale-cabinteely-dublin/769555/
    daft.ie/sharing/the-ramparts-cabinteely-dublin/758346/

    They are a bit overpriced, but keeping a eye out will get you a better deal.

    Thanks Cuddlesworth. The first one is very close to the Dell building, a few minutes walking distance I guess!

    And yeah, I agree with you thy're boody expensive! Now I understand why salaries are so high in Ireland! I hope it could be a decent living with 25K gross yearly that the company will pay me.


  • #45
    No Pants
    Closed Accounts Posts: 3,346 ✭✭✭No Pants


    thebannerboy wrote: »
    Just to note OP, both IBM and Dell are a LONG way outside Dublin city
    IBM is in Blanch and is on bus routes. They also run a company bus, but it's not free. If you end up outside of the city, it is within cycling distance of a lot of places. I cycle over from Swords in less than 40 minutes.

    Dell is also far out, but to the south side. It's within walking distance from the Shankill DART station and they used to run a feeder bus from there to the business park. The Luas also runs to there I think, but I've never used it.


  • #46
    SPM1959
    Closed Accounts Posts: 358 ✭✭SPM1959


    I've used the Luas to Brides Glen - few minutes walk to Dell - and it's extremely handy.


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