SLAs for software

lunacyfoundme · 2014-05-21 09:46:15

Would a software product supplier such as Sage for payroll software have a service level agreement for that software e.g. for support etc? If not what would be the closest thing to an SLA?

21-05-2014 09:46AM

#1

lunacyfoundme

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Would a software product supplier such as Sage for payroll software have a service level agreement for that software e.g. for support etc?

If not what would be the closest thing to an SLA?

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#2 21-05-2014 09:50AM

Dravokivich

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It'd be dependant on the service, service provider, contractual obligations and how much you are willing to pay for the SLA.

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