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footstool · 11-01-2014 06:32PM #1

Hi,

Just wondering has any1 ever delt with this company. I got a phone call off this number 018692235 and I couldnt pick up as I was in work, when I got home, I found a voice message was left from a lady name Brenda saying to call her back asap. When I finally got around to it I called the number but they were closed.
I never heard of them before and so I google the number and this name came up
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I found out its a debt collector company, and I know too well what they are calling about (UPC are expecting me to pay a cancellation of €200 as they are unable to provide their services in my new house which I refused to pay! If you cant provide the service why to I have to pay?! JOKE).

Any way..just wondering how long do they keep at ya for, and do they take it futher cause I am NOT paying this stupid unfair charge!!!

Cheers in advance people!

djimi · 11-01-2014 06:37PM

Its actually written into the UPC T&Cs that there is no cancellation fee where they are unable to provide service in your new property. Have you challenged them about it?

L1011 · 11-01-2014 06:38PM

Deal only with UPC in this circumstance, not the debt collector.

footstool · 11-01-2014 06:43PM

djimi wrote: »

Its actually written into the UPC T&Cs that there is no cancellation fee where they are unable to provide service in your new property. Have you challenged them about it?

I did challenge them and I even paid 1 month extra for the services I had with them an additional €15 as a closing off fee. I complained to them, written and vocal, but they just kept saying thats the cost for cancelling the services. I can understand if I cancelled it myself saying "I wish to cancel" but I didn't, they cancelled it for me because they couldn't provide the service and then expect me to pay the fee!!

footstool · 11-01-2014 06:46PM

Thanks for the advise!

Santa Cruz · 12-01-2014 11:43AM

If the contract states no fee in these circumstances then don't pay it.
However I would keep a record of all letters and phone calls. I would send a registered letter to both UPC and the debt collector stating your position. Also mention that if the harassment continues that you will have no option but to engage a solicitor to deal with them in court

Plates · 12-01-2014 11:45AM

Sounds suspicious

lawred2 · 24-01-2014 01:54PM

They are debt collectors..

Debt collectors have no authority in Ireland and rely on a person's ignorance of the law.

Just return all their letters right back to them.

Eldarion · 24-01-2014 02:39PM

If it's been passed on to a debt collection agency then it's been written off UPC's books and they no longer care about it.

As has been advised previously, keep a record of how often they contact you to use as a basis for harassment if it gets out of hand.

TheBandicoot · 24-01-2014 03:20PM

Eldarion wrote: »

If it's been passed on to a debt collection agency then it's been written off UPC's books and they no longer care about it.

Kramer: It's a write-off for them.
Jerry: How is it a write-off?
Kramer: They just write it off.
Jerry: Write it off what?
Kramer: Jerry all these big companies they write off everything.
Jerry: You don't even know what a write-off is.
Kramer: Do you?
Jerry: No, I don't.
Kramer: But they do - and they are the ones writing it off.

L1011 · 24-01-2014 03:23PM

Eldarion wrote: »

If it's been passed on to a debt collection agency then it's been written off UPC's books and they no longer care about it.

Just try getting reconnected if you owe them anything - they certain do "care about it".

Eldarion · 27-01-2014 01:12PM

MYOB wrote: »

Just try getting reconnected if you owe them anything - they certain do "care about it".

Oh yeah, forgive me I had assumed that went without saying haha. I just meant that UPC have already given up the ghost on this one, passed it on to a debt collector and marked the whole thing as "actioned" from their end.

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