Upgrade to 8.1 failed now folders missing

engol · 20-11-2013 10:35PM #1

Any idea if I can restore folders that were lost when I upgraded to 8.1?

Windows.old is missing and with it a few important documents.

During the upgrade process there was a message, "upgrade to 8.1 failed"

Any help very much appreciated. I didn't start the upgrade process. My husband did. He said it said "you can continue your work while upgrading and no work will be lost" so you can imagine how upset we both are.

Soundman · 21-11-2013 06:06AM

What error were you given when it came back as failed?

engol · 21-11-2013 08:53AM

Soundman wrote: »

What error were you given when it came back as failed?

I didn't pay a huge amount of attention. I hadn't known my husband had started an upgrade process so I just clicked ok. I think it said simply "8.1 upgrade did not complete"

The upgrade is complete now and windows.old is there now but no sign of my folder.

unkel · 21-11-2013 10:13AM

Here's what I think happened:

1. you ran the 8.1 upgrade and selected not to keep your personal files. This option will then not create the windows.old directory. Something failed, so you got the message that the upgrade did not complete

2. you ran the upgrade again and selected yes to keep your personal files. But there were no personal files (as the previous install wiped them). So you have a windows.old directory now but without your personal files

Try use a package like recuva, it is free and might find some / all of your deleted personal files. Good luck and keep us updated!

engol · 21-11-2013 10:43AM

Thanks, that sounds helpful. Will try recuva and let you know how I get on.

Upgrade to 8.1 failed now folders missing

Comments