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Changing web hosting provider mid contract?

  • 23-10-2013 03:29PM
    #1
    9wetfckx43j5rg
    Closed Accounts Posts: 483 ✭✭


    So I have a website registered with a web hosting company who cannot be named on this forum due to previous threads. Over the last few weeks I noticed I was not receiving replies to a lot of my emails. I contacted my hosting company and they told me that their mail servers have been blacklisting by hotmail and they are trying to fix it. I have certainly lost business and money due to this and am very pissed off that they didn't inform anyone what had happened.

    I now want to change hosting providers. I am mid contract, my hosting runs in March 2014. Is their any precedent for cancelling it and getting refunded for the remaining months? I want to transfer to a new provider. Also on that note, any recommendations for good hosting providers?
    Tagged:


Comments

  • #2
    KonFusion
    Registered Users, Registered Users 2 Posts: 2,559 ✭✭✭KonFusion


    Is it a shared hosting plan? If so I'd just cut your losses and move to a better host.
    Emmy Polite Whale wrote: »
    Also on that note, any recommendations for good hosting providers?

    Afraid it's against the forum rules to say.


  • #3
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    Cut and run but don't count on a refund.


  • #4
    tricky D
    Closed Accounts Posts: 9,698 ✭✭✭tricky D


    Emmy Polite Whale wrote: »
    Also on that note, any recommendations for good hosting providers?

    The only guidance available on boards is here: http://www.boards.ie/vbulletin/showpost.php?p=53028341&postcount=2


  • #5
    KonFusion
    Registered Users, Registered Users 2 Posts: 2,559 ✭✭✭KonFusion


    Also don't forget you're site may require a specific server architecture to run (Windows/Linux/Apache etc)

    If it's wordpress, you'll want Linux/Apache

    Some irish hosts (read: Bastards) do not have Apache setups, and you're only option is Zeus. Avoid these like the plague.


  • #6
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    +++++100

    Some poor bugger only got caught with that yesterday.


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  • #7
    9wetfckx43j5rg
    Closed Accounts Posts: 483 ✭✭9wetfckx43j5rg


    KonFusion wrote: »
    Is it a shared hosting plan? If so I'd just cut your losses and move to a better host.



    Afraid it's against the forum rules to say.


    Apologies I didn't know.


  • #8
    9wetfckx43j5rg
    Closed Accounts Posts: 483 ✭✭9wetfckx43j5rg


    Thanks for the advice, it looks like it's been fixed as of this evening but I think this has been going on for at least two weeks. Highly bad form to not tell the client if you ask me.


  • #9
    cormee
    Registered Users, Registered Users 2 Posts: 1,802 ✭✭✭cormee


    Use Sendgrid for your mail instead of relying on your webserver's mail function, I think they offer a free service that allows the user send up to 200 mails per day.

    I had the exact same issue as OP and swithced over to Sendgrid, it cost a few quid to get someone on elance who was familiar with the API to set it up, but it was wort every cent - it pretty much guarantees 100% of your mail will get through, you also get reports on volume sent, click throughs, mail opens, delivery times etc. etc.

    I'm sending about 800 mails per day, and before I switched over to Sendgrid I was getting 5-10 mails per days about failed deliveries, since switching over a few months ago I haven't received one.


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