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ATM withdrawals that I didn't make...

  • 15-10-2013 10:59PM
    #1
    therealgirl
    Registered Users, Registered Users 2 Posts: 193 ✭✭


    Hello,

    I have just been looking through my statement on 365 online & noticed two 'ATMD' withdrawals, both on the same date, both for €20...I looked up the sort code listed on these transactions & know I haven't used an ATM in a long time...just wondering if my card is safe or if there would be an explanation for this? I usually only ever use my Visa Debit card in stores for an exact amount or use banking 365 online


Comments

  • #2
    pawel2006
    Registered Users, Registered Users 2 Posts: 23 ✭pawel2006


    therealgirl I am in exactly the same situation - the only difference is I got charged 600 EUR - please read other post above.

    It appears to be a bigger problem in the last days - have seen 1 other post on the same subject!

    Pawel


  • #3
    Bank of Ireland: Linda
    Closed Accounts Posts: 719 ✭✭✭Bank of Ireland: Linda


    Good morning therealgirl,

    For the transactions to be looked into, please call your branch or Banking 365 and a representative will raise an ATM dispute. We would always advise customers to call once if they don't recognise a transaction on their account.

    You can call Banking 365 on 0818 365 365 or 00 353 1 404 4000. The hours for Banking 365 are weekdays 8am until midnight, 9am until 6pm weekends and bank holidays.
    pawel2006 wrote: »
    therealgirl I am in exactly the same situation
    Pawel, as you provided more information in a thread you started, we will answered you there.

    Thanks
    Linda


  • #4
    therealgirl
    Registered Users, Registered Users 2 Posts: 193 ✭✭therealgirl


    Thanks, I will call into my branch...in the meantime can you tell me what 'ATMD' means in a transaction on a statement? Is it just a normal ATM withdrawal?

    Also, is there an easy way for me to change my Visa Debit card PIN number in the meantime? Thanks

    (...Hope you get sorted too Pawel)


  • #5
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi therealgirl,

    'ATMD' refers to an 'ATM Domestic' withdrawal. 

    Thanks

    Billy


  • #6
    pawel2006
    Registered Users, Registered Users 2 Posts: 23 ✭pawel2006


    Hi therearegirl

    have they sorted you out? I am still awaiting the refund of 600 EUR that disappeared from my BOI account.

    Regards,

    Pawel


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