Querying a transaction on an An Post currency card

ncmc · 16-09-2013 04:51PM #1

I recently used an An Post currency card while in the US and found it fantastic – saved a fortune on fees and charges. But while I was checking my transactions today, I notice that I seemed to have been charged for two transactions in a petrol station, where I only used the card once. The strange thing is, that they are for different amounts, one is $67 (which is the correct amount) the other is for $75. The transaction for $75 is currently pending, I am wondering if anyone else has experienced this? Does anyone know the correct procedure to challenge this charge? On the cash passport site, it just says to contact the provider, it doesn’t mention anything about rogue charges on the An Post website. Are these cards guaranteed like an ordinary credit card? Or am I unlikely to recoup that $75?

BuffyBot · 16-09-2013 04:56PM

If it's showing as pending, it's probably just authorisation. If so, you should see it drop off before long.

Nervous Wreck · 16-09-2013 05:28PM

Self service petrol station by any chance?

galwayjohn89 · 16-09-2013 05:30PM

The pending charge will drop off. It's how some petrol stations do it in America.

ncmc · 16-09-2013 10:27PM

Yes, self service petrol pump, but IIRC, we couldn't get it to accept the card so we had to go in and pay manually. What's worrying me is the fact that its different amounts. I suppose all I can do is wait few days and see if it falls off.

Does anyone know if these cards are protected if it does turn out to be fraud?

galwayjohn89 · 16-09-2013 10:38PM

Ita a different amount as the stations pre-authorises what they think would be the 'Max' transaction to make sure there's enough available funds. Then they charge the actual amount used.

Nervous Wreck · 16-09-2013 10:50PM

ncmc wrote: »

Yes, self service petrol pump, but IIRC, we couldn't get it to accept the card so we had to go in and pay manually. What's worrying me is the fact that its different amounts. I suppose all I can do is wait few days and see if it falls off.

Does anyone know if these cards are protected if it does turn out to be fraud?

It's a pre-authorisation hold placed on the card in case you do a legger. The hold will fall off after 7 days.

ncmc · 20-09-2013 10:54AM

Thanks for all the replies, the charge did indeed fall off after 7 days.

Just another quick question, how do I cash out the remaining balance on the card? Do I have to go back into the post office or can I use it in an ATM here?

BuffyBot · 20-09-2013 12:10PM

I think the ATM fee is quite high but the post office do it cheaper/free.

Querying a transaction on an An Post currency card

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