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Audits becoming more frequent?

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Comments

  • #32
    SilverBER
    Closed Accounts Posts: 166 ✭✭SilverBER


    Ive had several audits a few of which were photographic and I have never marked one photograph before sending them in. Passed every one of them too. Maybe its differences in the auditors perceptions themselves


  • #33
    zagmund
    Registered Users, Registered Users 2 Posts: 2,501 ✭✭✭zagmund


    Sorry to resurrect an old thread, but I just thought I would add in my comments from the consumer side. We've been through the process and have just got a letter from the SEAI that we have been selected for a quality assurance inspection. We were expecting this as during previous phone calls (where we rang to ask where our money was, months after submitting) various people said "just sayin' . . . you might be selected for a random QA audit" and surprise, surprise, we were.

    The whole process has been painful to say the least. It's like the folks in SEAI are on some huge power trip - the wording in their letters is always along the lines of "Failure to do <x> will result in your application being delayed or denied" where <x> is a normally reasonable expectation. All they have to do is say "You need to do <x>".

    The latest one is todays letter which says "You must confirm . . . no more than 3 working days after the date of this letter . . . Failure to confirm . . . cancelled". They don't seem to take account of the fact that letters get delayed in the post, etc . . . It's all *very* authoritarian. The same goes for the application itself - you only have 6 months from the date of the original application to have everything submitted and there are clear indications that "bad things"(tm) will happen if you don't get everything in by 6 months, despite the fact that your build might be long & complex and may take 12 months, or you may have to reschedule part of it. It's 6 months or nothing.

    Anyhoo, the main point is that throughout the process we have used SEAI approved contractors, we have filled in the forms, we have supplied the invoices, we have done *everything* by the book. I've no problem being audited (especially since I didn't do the work), but I have a real problem with the overall tone which essentially implies that they are out to catch us for something and are looking for a reason not to pay.

    The weird thing (from the consumers perspective) is that they are & have been looking for all this technical information from the consumer . . . it's like the NCT guys testing your grannys car by asking her whether the garage supplied 23 gauge or 27 gauge gazoinum springs for the flux-actuator socket mechanism.

    z


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