Does the Bank of Ireland not want customers

no banks appreciate their customers

Petca4 wrote: »

They are trying to automate the whole system there, no human contact or as little as possible.

Is this not the aim of every bank in the world?

Hate using Bank of Ireland. Hold an account there since a child and only set foot in there to cash my wages cheque and go straight into AIB and lodge then. (Work havent entered the 21st century so we're still paid by cheque) I find my local branch ridiculously slow and useless in general. Hate hate hate going in there

Petca4 wrote: »

Had the unfortunate experience of having to deal with the BOI over the last few days. The whole system in my local BOI is completely customer unfriendly.
They are trying to automate the whole system there, no human contact or as little as possible. This is how they treat the small guy, and take the sham that owes them millions out to dinner!
Anyway upshot is, changed to a bank that appreciates its customers.

Which bank did you change to? I've been with AIB, NIB, Ulster Bank and TSB and they're all worse than BoI. Your a new customer and so your getting special treatment but once your established you'll be just another pawn for them to play with and treat like they do everyone else. Banks are there to screw you out if as much money as they can, it's their line if business. Ulster bank currently have no charges but they're on their way as they are currently slashing staff numbers and embarking on a major cost cutting exercise. Banks fees will be next.

Went into local BOI branch to lodge the proceeds of a charity fundraiser I was involved in (the charity a/c is BOI).I had a few grand in notes and a few hundred in coins(all bagged and counted correctly).They refused to accept the coins as they "don't take coins on Mondays" and suggested I return the next day with the coins!These people are so out of touch with the real world.The dried up old bag on the counter informed me she was "only following orders".Now where have I heard that before?

Retail banks (sic) are 'forcing' customers to go online. Many services (which we paid well for) can now be accessed only on line. If you want to buy, say, a sterling draft they won't sell you one under €500. If you want to pay your credit card account you cannot do so. If you to make an international payment it must be over €3000. You can't make payments to non-bank of Ireland accounts. It is time the Central Bank re-visited the licence of these banks and insisted that they give a proper banking service.

phasers wrote: »

no banks appreciate their customers

They prefer other things to appreciate, like the houses their customers have mortgages on.

Banks only like people with sh:te loads of money.

It's the future. This is the banks way of cutting costs and boost profitability. It's amazing how many people will give out about all the money we've thrown at the banks and in the same breath, give out about the bank charges and the change to self service and technology. Would people rather the banks stayed the way they are and piss all the public's money against the wall? At least we may see a return out of this.

BOI are leading the way at the moment with technology, but the rest aren't far behind. And by the rest I mean AIB because Ulster Bank will likely be gone from Ireland in 5 years. The banks are becoming like Supermarkets. You can do everything yourself. If you want help, you can have it, but you will be in a very long queue

In fairness I'm with Bank of Ireland and the staff at my local branch are great always willing to sort anything out for me that said I had to call them once and was on hold for nearly 20mins

Been with BOi for over 8 years,only good experiences,yes they are cutting down on staff in most places,but also they introduced statement,atms,quick lodgement machines that serve well,online service is also perfect as it was upgraded recently,plus new visa debit cards.
Also deal with AIB daily its branch in a small town total pain in the a** going in there,feels like doing them a favor coming in there,no thanks or anything out of 3 tills only one works most of the time,and the ques might be up to the doors,so theres a problem not with the banks but the managers that run each branch.Surely its hard to serve 20 people alone,but with hours they work 9 to 5 plus all the bank holidays and other perks that they get they at least should be happy having customer coming over to them.
On the other note i hear good things on ulster bank,some hate it,but mostly good replies from customers,and never see ques when passing one.