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Eircom - only 1mb broadband available on new line

  • 28-09-2012 06:37PM
    #1
    frameclick
    Registered Users, Registered Users 2 Posts: 9 ✭


    Hi, we're in the middle of moving house and we've just had a line installed in the new home. Unfortunately I've been told by eircom that a newly installed line has the capacity of only 1mb broadband. The line we currently have is ok for 6 to 7mb and it's only down the road and coming from same exchange.
    We were hoping to upgrade the line but this 1mb offering is terrible ;(

    Any help would be great.

    Thanks
    Tagged:


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    frameclick wrote: »
    Hi, we're in the middle of moving house and we've just had a line installed in the new home. Unfortunately I've been told by eircom that a newly installed line has the capacity of only 1mb broadband. The line we currently have is ok for 6 to 7mb and it's only down the road and coming from same exchange.
    We were hoping to upgrade the line but this 1mb offering is terrible ;(

    Any help would be great.

    Thanks

    Hi frameclick,

    Can you PM me with your tel no / eircom account number and I can look into the speeds you have been getting.

    Thanks, Mark


  • #3
    frameclick
    Registered Users, Registered Users 2 Posts: 9 ✭frameclick


    Sound thanks Mark, pm sent


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    frameclick wrote: »
    Sound thanks Mark, pm sent


    Hi frameclick,

    I PM you back, the line just needed to be re-tested from the exchange for broadband but you should be able to issue the broadband order now.

    Thanks, Mark


  • #5
    frameclick
    Registered Users, Registered Users 2 Posts: 9 ✭frameclick


    That's great, thanks for your help Mark. They're transferring my 7mb package over to the new line.


  • #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    frameclick wrote: »
    That's great, thanks for your help Mark. They're transferring my 7mb package over to the new line.

    No problem :)

    If you need us to check the order progress / modem tracking let us know.

    Mark


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