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Website to monitor NBS satellite usage

  • 28-09-2012 01:49PM
    #1
    Marian Walsh
    Registered Users, Registered Users 2 Posts: 144 ✭✭


    Does anyone know anything about this website which was promised as part of the upgrade in July?

    I have been given one address by the 3 reps on here but that didn't accept my account number. After telling the reps this I got a phone call from the helpline and they put me through to technical support who gave me a different address. This site wont open at all. The three reps did offer to get technical support to call me again but I have absolutely no faith in them so haven't arranged for the call.


Comments

  • #2
    eirator
    Closed Accounts Posts: 1,520 ✭✭✭eirator


    Keep posting in the 3 thread and follow up with the information that the 3:Reps haven't been the slightest use.

    It needs saying as far to many people walk away without a solution to their issue and 3 get away with it without time and time again.

    If you can be bothered you can go down the "Formal Complaint" route, might get a result but not sure if there is anything there for Comreg to enforce no harm in trying....

    Send an email to consumer.services.ie@3mail.com with the subject line "Formal Complaint" and gives details of the issue include your account info and CC the email to comsumerline@comreg.ie (google the email address to double check as they are from memory at this stage :rolleyes:).


  • #3
    ToadVine
    Closed Accounts Posts: 659 ✭✭✭ToadVine


    OP did you have a thread about this in the Three forum? I can't see it.

    I'm also on NBS satellite broadband and was promised a usage tracking website back in July.

    I'll definitely follow this ... but I suggest we have an active thread in the Three forum.


  • #4
    Marian Walsh
    Registered Users, Registered Users 2 Posts: 144 ✭✭Marian Walsh


    The three reps have jsut given me this link which works http://www.nbssatellitetraffic.com/default.aspx. So glad I didn't have to resort to ringing 1913. BTW I got and e-mail from 3 asking for feed back on how they are doing - I told them, don't suppose they'll like it. Don't suppose anything will change either.


  • #5
    eirator
    Closed Accounts Posts: 1,520 ✭✭✭eirator


    Marian Walsh wrote: »
    The three reps have jsut given me this link which works http://www.nbssatellitetraffic.com/default.aspx. So glad I didn't have to resort to ringing 1913. BTW I got and e-mail from 3 asking for feed back on how they are doing - I told them, don't suppose they'll like it. Don't suppose anything will change either.

    As far as I can see thats exactly the same as the URL that the 3:Reps posted here http://www.boards.ie/vbulletin/showthread.php?p=80921344
    Three: Patrick wrote: »
    Here you go: http://www.nbssatellitetraffic.com/default.aspx
    and you said didn't work?

    So have they got around to fixing the site?


  • #6
    yuloni
    Registered Users, Registered Users 2 Posts: 2,040 ✭✭✭yuloni


    This post has been deleted.


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  • #7
    ToadVine
    Closed Accounts Posts: 659 ✭✭✭ToadVine


    The monitoring system is working for me. The website linked above shows me my usage.


  • #8
    yuloni
    Registered Users, Registered Users 2 Posts: 2,040 ✭✭✭yuloni


    This post has been deleted.


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