Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Help Keep Boards Alive. Support us by going ad free today. See here: https://subscriptions.boards.ie/.
If we do not hit our goal we will be forced to close the site.

Current status: https://keepboardsalive.com/

Annual subs are best for most impact. If you are still undecided on going Ad Free - you can also donate using the Paypal Donate option. All contribution helps. Thank you.

Returning laptop to Amazon.de

  • 24-06-2012 02:57PM
    #1
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭


    Laptop I received 5-6 days ago is definitely faulty.

    How do I go about getting a replacement, Google translate is making a dogs' of Amazon.de

    I also bought an additional 4GB RAM chip, should I send that back also?


Comments

  • #2
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    http://www.amazon.de/gp/css/returns/homepage.html

    The RAM will need to be returned.


  • #3
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    Jarren wrote: »
    http://www.amazon.de/gp/css/returns/homepage.html

    The RAM will need to be returned.

    Never returned anything in my life so pardon my ignorance.
    I am looking for a replacement and not a refund.

    I find it very hard to follow the instructions accurately, even with Google Translate.

    Could I email/call them in English?


  • #4
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    You can email them in English,never had to call them before though:o


  • #5
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    When I try, it just brings me back to German.
    I knew this Laptop's price was too good to be true. :o


  • #6
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    What browser are you using ?


  • Advertisement
  • #7
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    Google Chrome.

    Is there any chance I could contact Samsung, instead of Amazon.de?

    Anybody have any idea about the cost of sending this back?


  • #8
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Install this on your Google Chrome browser

    https://chrome.google.com/webstore/detail/aapbdbdomjkkjkaonfhkkikfgjllcleb

    No point contacting Samsung,the refund/replacement policy is straight forward with Amazon.de.

    You will not pay anything to get that Sammy sent back to amazon.de.


  • #9
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    Jarren wrote: »
    Install this on your Google Chrome browser

    https://chrome.google.com/webstore/detail/aapbdbdomjkkjkaonfhkkikfgjllcleb

    No point contacting Samsung,the refund/replacement policy is straight forward with Amazon.de.

    You will not pay anything to get that Sammy sent back to amazon.de.

    You have been nothing but helpful, thank you.


  • #10
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    Okay, I printed a label.
    So if I pack this with all it's original contents, slap the label on it and bring it to my local An Post, they'll send it for free?


  • #11
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    My returns were always handled by DHL,basically is a pick-up service.
    Never heard about returning any item to Amazon.de using the an post .
    Clarify that with Amazon.de before sending the lappy back to Germany.


  • Advertisement
  • #12
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    Jarren wrote: »
    My returns were always handled by DHL,basically is a pick-up service.
    Never heard about returning any item to Amazon.de using the an post .
    Clarify that with Amazon.de before sending the lappy back to Germany.

    I just emailed them there in English to clarify whether they will pick it up or not.
    Will update.


  • #13
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    ThisNoize wrote: »
    I just emailed them there in English to clarify whether they will pick it up or not.
    Will update.

    They have told me to contact Samsung directly.


  • #14
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Ask for refund then, not a replacement.
    This is the first time I heard that a customer was asked to contact a manufacturer.
    I'm on my mobile atm but I'm pretty sure that you can return the lappy back to Amazon within 30 days.
    Don't let them to fob you off, ask for money refund asap.


  • #15
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    Jarren wrote: »
    Ask for refund then, not a replacement.
    This is the first time I heard that a customer was asked to contact a manufacturer.
    I'm on my mobile atm but I'm pretty sure that you can return the lappy back to Amazon within 30 days.
    Don't let them to fob you off, ask for money refund asap.

    I'm quite happy to get a replacement though?
    I'll doubt I'll get a better laptop for the price I paid.


  • #16
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Ok

    I misread your post there.

    Did Amazon say to contact Samsung to arrange the replacement or to repair ?


  • #17
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    Jarren wrote: »
    Ok

    I misread your post there.

    Did Amazon say to contact Samsung to arrange the replacement or to repair ?

    Amazon have told me to contact Samsung.


  • #18
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    So did you arrange the replacement with Samsung?


  • #19
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    Jarren wrote: »
    So did you arrange the replacement with Samsung?

    I have three options.

    #1 Contact Samsung

    #2 Replace laptop through Amazon.de (but they don't collect, I have to post)

    #3 Return laptop and receive refund (And then proceed to purchase the same laptop at a lower price)

    I Will be contacting Samsung today to see if they can replace and hopefully collect for free, if not I think I'll go for option #3


  • #20
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    Rang Samsung and explained quite thoroughly about what is wrong with the laptop.

    I also explained quite thoroughly that I have tried nearly everything in an effort to fix it, and that it's definitely faulty.

    Of course,
    I was met by somebody who talked stupid to me, and unless I firstly use the Samsung software to restore it then he can't help me.
    I'm now backing up my entire C: Drive and I have to ring back after I'm done.


  • #21
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    How are you getting on ?

    Is the problem solved ?


  • Advertisement
  • #22
    ThisNoize
    Registered Users, Registered Users 2 Posts: 175 ✭✭ThisNoize


    Samsung are collecting the laptop free of charge in two business days.

    I got a BSOD yesterday when I was browsing the net, lol.


Advertisement