Glossybox and Carmne

Sugarbomb · 15-03-2012 12:35AM

PM sent.

booboo88 · 15-03-2012 10:57AM

I got all excited opening the doo yesterday thinking it was the post man..... no joy...only new born christians telling me Im a liar and a sinner, twas quite funny.

snugglebear · 16-03-2012 01:46PM

I decided this morning to cancel my glossybox subscription, because the carmine one is better and my glossybox for March still hasn't arrived- they do make it hard to cancel on the site.
Anyway about 10 mins after I cancelled they called me to see if I received the March box and when I said I hadn't they said they'd send another one and if I get 2 to consider it a gift-
I'll be sticking with Carmine from now on

Ginny · 17-03-2012 01:55PM

Just in case anyone hasn't recieved their GB:

Dear X
Thank you for being a loyal subscriber to GLOSSYBOX. We are contacting you because you are possibly affected by an address printing error on some boxes shipped to the Republic of Ireland.
Should you have not yet received your March GLOSSYBOX, please let us know by 5pm on Monday 19th March at contact@glossybox.co.uk with your order number and a member of the team shall investigate and assist you further.
Kind Regards,
GLOSSYBOX Customer Care

booboo88 · 17-03-2012 05:26PM

Ginny wrote: »

Just in case anyone hasn't recieved their GB:

I havent gotten mine

lubie76 · 17-03-2012 07:21PM

I received mine but my name wasn't on it, just my address. Prob okay cause I live in a numbered house but I'm sure it would be bit more complicated if you lived in an apt block, rural area etc.

For what it's worth, I like the Harrods box, I mean you have to put it in perspective, you would get nothing for 10 pounds in Harrods so its just a little selection of their products to try. Most of the products are good quality luxury items but I understand it's not every bodies thing so I think its great to be able to unsubscribe and try different companies until you find one that is more suitable.

I doubt very much there is going to be one box to suit everyone when you consider there are people age 16 to 70 subscribing to these types of companies and I think it's too complicated to personalise a box for every subscriber as it would have to be be done monthly and they probably only receive limited types of products.

So overall I have to say my own experience as a subscriber of GB has been good since my first box in December and I think I'll stick with them another while.

Saorenza · 21-03-2012 04:38PM

I guess it is all academic. Just got an email saying Carmine is "joining forces" with Glossy Box.

Is there any other box that will deliver here?

dancingqueen · 21-03-2012 04:51PM

What shambles - Glossybox are so incompetent it isn't funny... I have had so much hassle with them over missing boxes. How can it go missing every single month you mad people?

Anyway, now the fabulous (and I've loved every box of theirs) Carmine are gone, and replaced by this shower? JOKE!

The only other boxes available are.......zero. I got boxes from both these places, and had them posted to a friend in the UK and then re-posted to me
www.joliebox.com and www.latestinbeauty.com

There are new boxes called "She Said Beauty" and "Luxbox" which are not available here either.

It's ridiculous!

Saorenza · 21-03-2012 04:56PM

Ah that's a shame.

I had the same issues with GB - 2 boxes out of 6 went missing and with the last on they kept stringing me along giving me a different dispatch date. The very last box I got was late and I wrote them a strongly worded email to which they took days to reply to. It was not worth the hassle and I switched to Carmine.

I loved getting the monthly treat in the mail:(

dancingqueen · 21-03-2012 05:02PM

Oh I was on their case quite badly about this box! They kept telling me to wait for a date and then when the date came they were out of boxes and refunded me before asking if I wanted it or if I wanted to put it towards my March box... They gave me 500 glossydots (1000 for a free box) I'd had 700 odd so I ordered a free one. This free one has not arrived.

They are a shower of wasters

Caraville · 21-03-2012 06:28PM

I'm still waiting for my March Glossybox so hopefully it'll arrive this week, but think I'll cancel after this one. Carmine were probably better alright, although maybe Glossybox will improve with Carmine on board. Just dunno if I'm bothered with them anymore- plus I have way too many cardboard boxes stacked on my bathroom floor now!

Sugarbomb · 22-03-2012 12:12AM

I really hope GB will improve because I just signed up again. If the April box is crap, I'll unsubscribe.
Got my only Carmine box on Tuesday. Definately nicer that any GB i got. I'll use everything in it.

hattoncracker · 22-03-2012 12:21AM

Hey guys.

I got my best friend a monthly subscription to this place, which I signed her up for on the 13th of March.. I don't think she has received anything yet.

I'm a bit worried now, has anyone received their March boxes yet?

Ginny · 22-03-2012 04:01PM

I was told they sent out a second box for me on Monday to replace the first missing March box and if I got both see it as a bonus. I haven't received either of them yet!
I was going to change to Carmine, but now that idea has gone tits up!

dancingqueen · 24-03-2012 01:58AM

Glossybox are some shower...
let it be known that www.shesaidbeauty.co.uk will have delivery here soon.. they have Carmine's old product buyer on board (she left just before the GB takeover) so...here's hoping for something good

booboo88 · 24-03-2012 01:37PM

dancingqueen wrote: »

Glossybox are some shower...
let it be known that www.shesaidbeauty.co.uk will have delivery here soon.. they have Carmine's old product buyer on board (she left just before the GB takeover) so...here's hoping for something good

Oh that might be better, Ive never had a problem with delivery until surprise surprise the harrods box, but I have it set it up through paypal so Im wondering can I log a claim....15eur doesnt seem like a lot but it is when you flush it down the toilet.

The Lovely Muffin · 24-03-2012 06:00PM

booboo88 wrote: »

Oh that might be better, Ive never had a problem with delivery until surprise surprise the harrods box, but I have it set it up through paypal so Im wondering can I log a claim....15eur doesnt seem like a lot but it is when you flush it down the toilet.

You should open a dispute through PayPal for an item not received and don't close the dispute until you receive a refund, and if the company don't refund you then escalate the dispute to a claim and let PayPal investigate it and they'll automatically refund your money after the investigate and then come to a decision.

Ginny · 24-03-2012 10:06PM

Funnily enough neither box has turned up yet! How long is their delivery usually?

pencilsharp · 25-03-2012 08:34AM

I haven't received my February or March Glossybox. Here is the reply I have eventuaully got from Glossybox:

Thank you for contacting GLOSSYBOX. We are sorry to hear that you have not received your February GLOSSYBOX, we have contacted our logistic providers and they believe this should have been received by now. Typically GLOSSYBOX would send a replacement in these situations however we have now sold out of the February GLOSSYBOX, as a result we have credited your account with £12.95 for your missing February GLOSSYBOX

As per our previous correspondence it has been bought to our attention that a minority of our subscribers in the Republic of Ireland have been affected by a printing error, which has resulted in some boxes being sent with only half of the delivery address visible on certain GLOSSYBOXES. We asked you to contact us by 5pm 19th March to inform us if you had not received your March box so we can arrange a replacement GLOSSYBOX. As you have stated you would prefer a refund we have refunded you £12.95 for your March GLOSSYBOX instead of sending you your replacement. Please allow 2 - 4 working days for your refunds to credit your account.

Suppose its better than nothing, I wasn't overwhelmed by the products I have seen people receive in the February box but I was looking forward to the March box!

booboo88 · 25-03-2012 12:17PM

Ginny wrote: »

Funnily enough neither box has turned up yet! How long is their delivery usually?

5-7 working days.
I havent gotten mine either,so waiting for tomorows post and if I havent recieved it, Im logging a claim on paypal.

Saorenza · 25-03-2012 08:05PM

What they always said to me when it was late was that their logistics provider advised them it could take 10 -12 days! This was after they had said it was supposed to take 5-7 and it had not arrived. The last time this happened I advised them to change their logistics provider!

Caraville · 25-03-2012 08:49PM

I spent a good part of today cleaning my room and bathroom, and I actually have loads if toiletries, lotions and potions that I have to use up. I still haven't received the Harrods box, but even if I do, In going to cancel my subscription. It's not that I can't afford it, it's just a bit of a waste when if I save up for a few months I could get some really good stuff that I really want.

Getting the box in the post is fun and all, but really it's kinda pointless.

booboo88 · 25-03-2012 09:34PM

Caraville wrote: »

I spent a good part of today cleaning my room and bathroom, and I actually have loads if toiletries, lotions and potions that I have to use up. I still haven't received the Harrods box, but even if I do, In going to cancel my subscription. It's not that I can't afford it, it's just a bit of a waste when if I save up for a few months I could get some really good stuff that I really want.

Getting the box in the post is fun and all, but really it's kinda pointless.

I completely agree, its fun for a while, but Im going to cancel aswell. no point, and the last one I got was aload of crap being honest, I did like the lip gloss though, but Im at the stage now where Im trying to get rid of all the stuff I have, over the year I go a nuts in boots when I get paid. Out of just boredom really.

bobbygirl · 26-03-2012 10:26AM

No sign of mine again this month either although I did end up getting a free one last month as both eventually arrived!! Like the sound of shesaidbeauty one so might give that a go instead. I ordered 2 of the Harrodds boxes so would be funny if all 4 actually arrived.

booboo88 · 26-03-2012 11:41AM

I dont know if its just me being paranoid but I think its quite suss that they suddenly make a booboo with the harrods box.

Saorenza · 26-03-2012 03:30PM

booboo88 wrote: »

I dont know if its just me being paranoid but I think its quite suss that they suddenly make a booboo with the harrods box.

Oversubscribed?

I thought it was suss that their customer service (which had been declining) fell apart just before it was announced they had taken over Carmine.

lubie76 · 26-03-2012 03:36PM

booboo88 wrote: »

I dont know if its just me being paranoid but I think its quite suss that they suddenly make a booboo with the harrods box.

I received my Harrods box on time, but both my jan and feb box were a week or two late. Tbh I think they did make mistake with labelling the Harrods one as my name was missing and only received it because my full address was on it.

booboo88 · 26-03-2012 07:36PM

Saorenza wrote: »

Oversubscribed?

I thought it was suss that their customer service (which had been declining) fell apart just before it was announced they had taken over Carmine.

Thats what Im thinking as harrods is a big name, and some people got lancome in theirs:eek:

Caraville · 27-03-2012 02:30PM

got my Harrod's box this morning finally!

It's grand, got

Revive Creme Lustre, Bliss Body Butter, Vanitas Versace Perfume, Clarins Body Cream and Leighton Denny nail varnish

There were a few things I would have preferred that other people got but it was ok, nothing too exciting but as I said before, you're not going to get a whole lot from sample sizes anyway. Will be unsubscribing anyway, definitely have enough toiletries to keep me going for ages so couldn't be bothered collecting more stuff. Glad I gave it a go though!

Ginny · 27-03-2012 10:53PM

Finally got mine too Got

Fendi perfume, Ojon Hair repair, Burberry lipstick, Clarins Firming cream and the Erno Lazlo thingy I basically got this box :http://lucy-loops.blogspot.co.uk/2012/03/harrods-glossybox-review.html

I got a good box, but it's still Meh!

Glossybox and Carmne

Comments