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Macbook not starting properly, flashing question mark, clicking sound...

  • 31-12-2011 09:53AM
    #1
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭


    So, after my iMac's GPU giving up the ghost a few weeks ago, it sounds like my Macbook is fecked.

    I left it on last night to upload a folder to Google Docs, maybe this wasn't the best idea. Anyway, I woke at about 5am hearing a clicking sound, instantly knowing that this was not a good sign. It's a fairly low and subtle sound, but I'm a light sleeper. Now the machine won't start properly, there's the clicking sound and a question mark on startup and eventually it turns itself off.

    It's a 120GB Serial ATA @ 5400 rpm (according to the order/invoice). It's a little over 4 years old (Sept 2007 ish)...only earlier last evening was I thinking what a grand machine it was and how I'd been getting great use out of it. Question is, if it is the HD that's gone, are they cost effective to replace and can you do a DIY job or is it better to bring this somewhere?

    Happened without warning, college deadline looming. Oh well.

    Moderator: Television, Psychology and Dublin County North.

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«1

Comments

  • #2
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,714 ✭✭✭✭Sad Professor


    Yeah, the hard drive is dead. Boot from the install disk and run Disk Utility to confirm.

    Replacing the hard drive is easy and cheap to do yourself. Don't bother dropping it in anywhere. Guide here, assuming this is an original plastic model:

    http://manuals.info.apple.com/en/macbook_13inch_harddrive_diy.pdf


  • #3
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    Thanks, SP. I tried the Snow Leopard disk (plus alt), the cursor appeared as did the choice of Macintosh HD and the system DVD, but no joy luck after that. Opted for the HD, the grey Apple logo appeared, but didn't go any further and just showed a circle with a line through it/no entry. So, should I try again and get into Disk Utility through the system DVD?

    Yeah, that's the guide I found, a few videos online, too. Seems fairly straightforward.

    Can you or anyone point me somewhere where I'd be able to buy an appropriate replacement HD? I've no need for mega amounts of storage...just something that's compatible.

    Moderator: Television, Psychology and Dublin County North.

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  • #4
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,714 ✭✭✭✭Sad Professor


    Yeah, you need to boot from the install disk. Hold c on startup. Then select Disk utility from the Utilities menu and try verifying/repairing the hard disk.

    Any 2.5" SATA hard drive should be okay. But preferably get one without a motion sensor as they can conflict with the Macbook's built-in one, but you can disable that if necessary. Have a look on Komplett.


  • #5
    Talisman
    Registered Users, Registered Users 2 Posts: 7,208 ✭✭✭Talisman


    Hard Drive prices are starting to rocket due to the flooding in Asia closing manufacturing plants, so the days of spending under €100 on a hard drive are numbered for a while.

    Elara.ie


  • #6
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    Can't get in via holding C and using the system DVD....it just stays on the grey screen for ages.

    http://www.komplett.ie/Komplett/catalog/ZKB_01COM/12_HDD/71_INTHD25/default.aspx

    Any of these type of things?

    Thanks, Talisman...heard that news alright.

    Moderator: Television, Psychology and Dublin County North.

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  • #7
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,714 ✭✭✭✭Sad Professor


    Try holding option and selecting the disc then.


  • #8
    unclebill98
    Registered Users, Registered Users 2 Posts: 3,813 ✭✭✭unclebill98


    I had this happen to a PowerBook.

    Could not get in via boot up disk.

    Hard drive was ok and I had the clicking sound. Took it out qnd but it in a blank chasis and used it on anoter mac to salvage music and emails. The motor board was damaged and more or less made the laptop useless.


  • #9
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    Got into Disk Utility via C and the OS DVD, but Disk Utility couldn't detect a HD to check, only the optical drive.

    Moderator: Television, Psychology and Dublin County North.

    CMod: Entertainment



  • #10
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,714 ✭✭✭✭Sad Professor


    Pop a new hard drive in and it should be fine. Do you have a backup?


  • #11
    muggyog
    Registered Users, Registered Users 2 Posts: 725 ✭✭✭muggyog


    Black oil, the reason disk utility does not detect the drive is because it is dead. Do as advised and replace it yourself.


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  • #12
    Losty Dublin
    Registered Users, Registered Users 2 Posts: 13,305 ✭✭✭✭Losty Dublin


    Black Oil wrote: »
    So, after my iMac's GPU giving up the ghost a few weeks ago, it sounds like my Macbook is fecked.

    I left it on last night to upload a folder to Google Docs, maybe this wasn't the best idea. Anyway, I woke at about 5am hearing a clicking sound, instantly knowing that this was not a good sign. It's a fairly low and subtle sound, but I'm a light sleeper. Now the machine won't start properly, there's the clicking sound and a question mark on startup and eventually it turns itself off.

    It's a 120GB Serial ATA @ 5400 rpm (according to the order/invoice). It's a little over 4 years old (Sept 2007 ish)...only earlier last evening was I thinking what a grand machine it was and how I'd been getting great use out of it. Question is, if it is the HD that's gone, are they cost effective to replace and can you do a DIY job or is it better to bring this somewhere?

    Happened without warning, college deadline looming. Oh well.

    Hold your horses on ordering a new hard drive for a day or two.

    There was a callback programme related to faulty hard drives on some Macbooks. My old one was one of the affected machines and it too was a 120GB machine from late August in 2007. I was lucky enough as although I found out about it long after the replacement was procured my myself, Apple extended the programme as far as to refunding people who had the replacement done themselves. Although it's probably finished by now, I'd suggest you contact Apple as soon as you can and see if something can be done for you first before you spend any money on a new HD.


  • #13
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,714 ✭✭✭✭Sad Professor


    Yeah, that repair extension programme is over now.

    http://www.apple.com/ie/support/macbook/hd/repairextension/


  • #14
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    Good catch. I read about that alright. I ordered on Saturday, so hopefully I'll have a new HD by the end of the week.

    Next question is the correct way to install the software. Through Disk Utility you erase to Mac OS Journaled or something, yeah? The Macbook originally came with 10.4, I want to put 10.6 on it as that's what I had until it went kaput. I can't remember if you can go straight from Tiger to SL, don't think so. Can I do a fresh install of SL and then pull the iLife bits off the Tiger disk? Had to do something like that before, IIRC.

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  • #15
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,714 ✭✭✭✭Sad Professor


    Is iLife not on a separate disc?


  • #16
    Losty Dublin
    Registered Users, Registered Users 2 Posts: 13,305 ✭✭✭✭Losty Dublin


    Sad Professor wrote: »
    Is iLife not on a separate disc?

    Perhaps it's a installed version and is backed up on the install disc.


  • #17
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,714 ✭✭✭✭Sad Professor


    They still always had it had it on a separate disc in my experience, but perhaps I'm mistaken.


  • #18
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    Seems to be on disc 1 on the 10.4, same with the Leopard discs (came with an iMac). My SL disc doesn't have bundled stuff on as I bought it separately.

    Moderator: Television, Psychology and Dublin County North.

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  • #19
    muggyog
    Registered Users, Registered Users 2 Posts: 725 ✭✭✭muggyog


    ILife was bundled with some OEM system disks, never on retail versions. It would probably be better not to go directly from 10.4 to 10.6.


  • #20
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    Put in the new HD, installing 10.6 now.

    Moderator: Television, Psychology and Dublin County North.

    CMod: Entertainment



  • #21
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    Arse. I've done something stupid and it says the HD is unmounted. Says it's 1.8 TB, which isn't right, it's only 250GB.

    Moderator: Television, Psychology and Dublin County North.

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  • #22
    muggyog
    Registered Users, Registered Users 2 Posts: 725 ✭✭✭muggyog


    Reformat with your 10.4 disks , install 10.4 and then upgrade to 10.6.


  • #23
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    That's what I was going for, unfortunately, it can't see a HD at the 'Install Mac OS X' (Tiger) screen. Erased too much, oops.

    Moderator: Television, Psychology and Dublin County North.

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  • #24
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    No joy with this. :o Any solutions on remounting a HD? I've been looking into Disk Warrior, but without success.

    Moderator: Television, Psychology and Dublin County North.

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  • #25
    muggyog
    Registered Users, Registered Users 2 Posts: 725 ✭✭✭muggyog


    Assuming you have installed the drive correctly, you probably cant mount it because it is PC formatted. Go into Disk Utility app on the startup DVD. Format the drive for Mac OS Extended Journaled ( probably currently DOS ). If you like you can also partition your drive using disk utility.


  • #26
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    Physically, it was installed correctly, yeah. I made a mess of the software side, erased the new HD incorrectly, so it's now saying it's unmounted and 1.8TB, which is ridiculous as it's only 250GB and I can't seem to do anything with Disk Utility at this point. The OS installation can't proceed because the HD is greyed out.

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  • #27
    MiniNukinfuts
    Registered Users, Registered Users 2 Posts: 951 ✭✭✭MiniNukinfuts


    Do what muggyog said, boot from the start up dvd by holding down alt/option key on boot-up. Then go to disc utility and format the drive as Mac OS Extended Journaled. Then just reinstall 10.6


  • #28
    muggyog
    Registered Users, Registered Users 2 Posts: 725 ✭✭✭muggyog


    You may need to repartition the drive. In Disk Utility under the Partition tab select the volume scheme pull down window. It will read current, change it to 1 Partition and partition. Fourth figure down.


  • #29
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    It won't let me. It says 'partition failed input/output error'.

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  • #30
    muggyog
    Registered Users, Registered Users 2 Posts: 725 ✭✭✭muggyog


    Can you delete the existing partition by using the minus button?

    removepart500x414.jpg


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  • #31
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators, Paid Member Posts: 19,491 CMod ✭✭✭✭The Black Oil


    No. It says, 'Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quite and relaunch Disk Utility'.

    I tried connecting my iMac and Macbook together via firewire, in Target Disk Mode, as suggested here. That worked in the sense that the iMac (host) was able to see the Macbook's HD, accurate size, etc, so I erased extended journaled and told Disk Warrior to rebuild it, which it seemed to do.

    Unfortunately, once I disconnected the firewire and went to try the Macbook on its own, I was getting the same old story in Disk Utility, that it was a 1.8TB drive.

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