Help me remove vista Internet security 2012 scam

shaddupayaface · 19-12-2011 06:45PM #1

Hi boardsies, hoping one of you can help me out.

I can't get into anything on my laptop without the above scam looking for my cc details.

Does anyone know a step by step guide to remove this. I've searched for a solution but can't read the instructions properly from YouTube as I'm now restricted to my phone.

Cheers

Pataman · 19-12-2011 06:49PM

Reboot your pc but as its starting up, keep pressing the F8 button. You should get a list of options, choose safe mode with networking. When the pc is logged in try to find the program you installed and delete it. Also download spybot and run it.

shaddupayaface · 19-12-2011 07:19PM

Thanks pataman, I've started the laptop up in safe mOde with networking. Excuse my ignorance but what do I do now? I dont have any internet connection in this mode. When i log in as normal this bloody virus wont let me into anything. Thanks

GarIT · 19-12-2011 07:39PM

You should have an internet connection, thats the whole point of the "with networking" part. How have you been connecting to the internet previously to this?

mp22 · 19-12-2011 07:40PM

http://www.bleepingcomputer.com/virus-removal/remove-vista-internet-security-2012

shaddupayaface · 19-12-2011 07:45PM

Yes, I have Internet connection but it's not connecting while in safe mode with networking. Could it be something to do with the settings? I was thinking of doing a system restore to a date before this virus embedded itself. Is that a good or bad idea?

GarIT · 19-12-2011 07:49PM

shaddupayaface wrote: »

Yes, I have Internet connection but it's not connecting while in safe mode with networking. Could it be something to do with the settings? I was thinking of doing a system restore to a date before this virus embedded itself. Is that a good or bad idea?

What I was trying to say is they you should still have your internet connection while in safe mode with networking. How do you connect to the internet? I can't help unless I know that. Once we fix your internet connection you can just follow the guide above. No don't do a system restore as some malicious files may be left behind.

shaddupayaface · 19-12-2011 08:04PM

Internet is wireless bb. When I open IE, it says "Internet explorer cannot display the web page" (google) And when I click " diagnose connection problems" it's telling me they cannot run while windows is in safe mode and to restart in normal mode

nothing wrong with the Internet connection, I'm using it now on the phone.

ASJ112 · 19-12-2011 08:25PM

will need access to another PC and a usb key to download and transfer this

Download OTL to your Desktop

Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Click the Quick Scan button. Do not change any settings. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files here

GarIT · 19-12-2011 08:36PM

shaddupayaface wrote: »

Internet is wireless bb. When I open IE, it says "Internet explorer cannot display the web page" (google) And when I click " diagnose connection problems" it's telling me they cannot run while windows is in safe mode and to restart in normal mode nothing wrong with the Internet connection, I'm using it now on the phone.

You might need to click on the wireless icon in the bottom right corner in the taskbar and connect to the internet like you did the first time you connected to the internet. Are you 100% sure you're in safe mode with networking? the whole point of it is that your internet should work exactly as it did outside of safe mode. In regular safe mode the internet wont work. Make sure you're selecting safe mode with networking at the selection screen and not just pressing enter or something.

shaddupayaface · 19-12-2011 08:47PM

I was definatley in safe mode with networking, even logged off and went back in because I was doubting myself. Im in normal mode now and can get into sites. Gonna click on the link above now while I can and follow the steps...I'll let you know how I get on. Thanks guys

GarIT · 19-12-2011 08:50PM

shaddupayaface wrote: »

I was definatley in safe mode with networking, even logged off and went back in because I was doubting myself. Im in normal mode now and can get into sites. Gonna click on the link above now while I can and follow the steps...I'll let you know how I get on. Thanks guys

Thats very strange, anyway use the guide above rather than OTL, it will take longer but its a proper solution and will do a better job, it should also get rid of any other infections you have.

shaddupayaface · 20-12-2011 05:54PM

Well, after following the link from mp22 and a 4.5 hour scan of my laptop, I am now free from the virus. (I hope!)

Thanks to you all for your knowledge and help!

Help me remove vista Internet security 2012 scam

Comments